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Call Center
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Call Center Software with Customizable Fields (2026) - Page 4

Last updated: April 2026

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Features

Mobile Access(53)

Call Recording(80)

Real-Time Notifications(53)

Alerts/Notifications(73)

Support Ticket Management(41)

Integrated with

Salesforce Sales Cloud(27)

WordPress(11)

Shopify(13)

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Microsoft 365(6)

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Mac(43)

iPad(33)

Android(42)

Linux(31)

Web-based(91)

iPhone(37)

Windows(54)

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Small Business(86)

Non Profit(54)

Large Enterprises(86)

Public Administrations(51)

Freelancers(40)

Mid Size Business(87)

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KronoDesk

4.0

(6)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Powerful help desk & service management software

KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end

Read more about KronoDesk

Users also considered

Mosaicx

3.8

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Virtual agent and messaging outreach

Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.

Read more about Mosaicx

Users also considered

Odigo

4.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Odigo provides Contact Center as a Service (CCaaS) solutions

A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.

Read more about Odigo

Users also considered

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered

Intermedia Contact Center

4.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Wherever, Whenever Customer Engagement

Give customers the five-star experience they expect with Intermedia Contact Center. Use Intermedia's deep customer handling tools to give customers quick, personalized, convenient access to your customer-facing employees from wherever.

Read more about Intermedia Contact Center

Users also considered

MiaRec

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Boost Efficiency. Elevate Experiences. Improve Outcomes.

MiaRec helps contact centers unlock the intelligence from their customer interactions for better business results & happier customers.

Read more about MiaRec

Users also considered

CallerDesk

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Virtual telephony system for business communications

CallerDesk is a cloud-based call handling platform. It provides cloud numbers with self-service options and automates redirection to different destinations in accordance with configurable routing strategies. The software also monitors performance and sales conversion data to inform marketing.

Read more about CallerDesk

Users also considered

Selmo

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Powerful auto dialer software for call centers & businesses

Selmo is a call automation software for businesses, call centers, and contact centers, which covers most business processes, offers wide call center software functionality, and has one of the most effective predictive dialers on the market.

Read more about Selmo

Users also considered

Web Callback

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Callback solution designed to reduce site abandonment

Web Callback by Voxolib allows site visitors to establish real human contact, improving the experience for customers and prospects. Web Callback can reduce site abandonment by up to 25% and increase online sales. Site owners can easily export call data via CSV/XLSX or API.

Read more about Web Callback

Users also considered

Fonvirtual Call Center

3.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Communication solution for call management & distribution

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated tools such as interactive voice response (IVR) & an automatic call distributor (ACD).

Read more about Fonvirtual Call Center

Users also considered

Office24by7

(0)

All-in-One Office Automation Solutions

Office24by7 Call Center software enables teams to handle inbound and outbound calls with IVR, smart routing, call logging, and real-time dashboards. It helps organizations improve agent productivity, maintain service quality, and manage high call volumes from one system.

Read more about Office24by7

Users also considered

CallVU

(0)

Digital call experience platform for call centers

CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications, and more engage with clients via digital sessions to resolve issues, automate data collection processes using digital forms, and more.

Read more about CallVU

Users also considered

3C Plus

(0)

Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

Read more about 3C Plus

Users also considered

DCDial

(0)

Contact center solution

DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

Read more about DCDial

Users also considered

Bigly Sales

(0)

Turn your dead leads into gold!

Close more deals with Bigly Sales AI Sales Agents. Unleash the power of AI to dominate your sales targets with your automated Sales Team.

Read more about Bigly Sales

Users also considered

Antelope Systems

(0)

Customer relationship management (CRM) solution for brokers

Antelope is a customer relationship management (CRM) software that helps brokers maximize the company's potential.

Read more about Antelope Systems

Users also considered

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