Best Call Center Software with Custom Fields

Personalize your search

Talkdesk

The world's leading cloud-based contact center software.

Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.

Salesforce Service Cloud

4.4

(509)

Customer Service & Field Service Management Solutions

visit website

Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

Convoso

4.7

(16)

Dial Smarter, Not Harder

visit website

Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.

CallTrackingMetrics

4.6

(61)

The Only All-in-One Call Tracking & Contact Center Solution

visit website

CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.

Zendesk

4.4

(2,549)

Service-first CRM company that builds support & sales tools

visit website

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Dialing Innovations Call Center Application Suite

4.8

(14)

Predictive dialer & call automation for call centers

visit website

Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more

Read more about Dialing Innovations Call Center Application Suite

XCALLY

4.8

(82)

Omnichannel contact center management

visit website

XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM.

Newfies-Dialer

5.0

(4)

Auto dialers for lead generation & telemarketing

visit website

Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more

LiveAgent

4.7

(1,001)

Great customer service starts with better help desk software

visit website

Great customer service starts with better Contact Center software!

User.com

4.6

(30)

The engine of growth. An all in one solution for user data.

visit website

User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.

Bitrix24

4.0

(458)

100% free CRM, collaboration and communication tool suite

visit website

Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

SpitFire

4.5

(21)

Web-based predictive dialer software for call centers

visit website

SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and outbound call center campaigns

Zoho Desk

4.5

(1,649)

Cloud-based help desk platform

visit website

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.

CloudTalk

4.6

(199)

Cloud-based call center software for sales and support teams

visit website

CloudTalk is a full-featured, cloud-based contact center software ready to use at the touch of a button, for sales and support teams of all sizes

One Call Now

4.6

(20)

Simple, Reliable, Affordable Group Messaging

visit website

OnSolve One Call Now is a simple critical communications software for businesses to broadcast emergency alerts, send routine notifications and communicate with staff.

Call Center Studio

4.5

(36)

Cloud-based call center management software

visit website

Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform. Key features include reporting, voicemail management, call recording, IVR, database administration, workflow configuration, KPI monitoring, and more.

PhoneBurner

4.8

(141)

Power dialer & outbound sales acceleration software for SMBs

visit website

PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install.

Adversus

4.8

(18)

Cloud-based dialer & CRM solution

visit website

Adversus is a cloud-based dialer and customer relationship management (CRM) solution designed to help small to midsize businesses manage operations related to client communication, telemarketing, lead management & more. The platform enables users to automate call workflows using automatic answering.

VICIdial

4.7

(247)

Open source call center software with predictive dialer

visit website

Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

Agile CRM

4.2

(404)

Sales and marketing CRM for growing businesses

visit website

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Freshdesk

4.5

(2,239)

Online helpdesk system and customer service software

learn more

With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Voiptime Cloud

4.8

(78)

Great contact center software for SMB and Enterprises

learn more

Connect with your customers across all communication channels (voice, web chat, SMS, email) and control all customer interactions with the Voiptime Cloud contact center platform. Enjoy the capabilities of Voiptime Cloud software trusted by 1000+ companies!

Wix Answers

4.6

(21)

The only platform with all support channels in one place.

learn more

Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations.

Ameyo

3.9

(30)

All-in-one Contact Center Software

learn more

An all-in-one customer interaction suite powering over a billion interactions worldwide

Fonvirtual Call Center

(0)

Communication solution for call management & distribution

learn more

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated tools such as interactive voice response (IVR) & an automatic call distributor (ACD).