This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Learn why GetApp is free

Best Call Center Software with Feedback Collection

48 software options

Sponsored

Filter Results



Pricing models


Devices supported


Organization Types


Geographies Served


Customer rating


Integrated with


Features


Personalize your search

Any business size

Any industry

Genesys Cloud

4.1
(108)

Mobile optimized cloud call center with multichannel routing

Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

Read more about Genesys Cloud

Balto

4.7
(3)

Call center phone coaching for sales & customer service reps

Balto understands phone conversations and automatically tells reps what to say, live on each call.

Read more about Balto

NICE inContact

4.2
(455)

Cloud Contact Center Software

Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences

Read more about NICE inContact

Salesforce Service Cloud

4.4
(509)

Customer Service & Field Service Management Solutions

Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

3CX

4.5
(229)

3CX communications system. Web & mobile apps (Android, iOS)

3CX integrates call center features that help you satisfy the most demanding of customers. CRM integration and call work flows eliminate tedious and time intensive tasks. With the 3CX Live Chat plugin your agents can chat, video and call with your website visitors in real-time.

Read more about 3CX

Zendesk

4.4
(2,549)

Service-first CRM company that builds support & sales tools

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk

XCALLY

4.8
(82)

Omnichannel contact center management

XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM.

Read more about XCALLY

LiveAgent

4.7
(1,001)

Great customer service starts with better help desk software

Great customer service starts with better Contact Center software!

Read more about LiveAgent

User.com

4.6
(30)

The engine of growth. An all in one solution for user data.

User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.

Read more about User.com

Bitrix24

4.0
(458)

100% free CRM, collaboration and communication tool suite

Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

Read more about Bitrix24

Playvox

4.8
(67)

Quality Assurance Software for customer service teams.

With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction

Read more about Playvox

Zoho Desk

4.5
(1,649)

Cloud-based help desk platform

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.

Read more about Zoho Desk

Aspect Via

4.4
(14)

Cloud contact center and workforce optimization solution

Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.

Read more about Aspect Via

VICIdial

4.7
(247)

Open source call center software with predictive dialer

Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

Read more about VICIdial

Dixa

4.3
(19)

Conversational Customer Service Software

Dixa offers call center software built by CX professionals to improve the agent and customer experience. Powered by smart routing, customer data, integrations and more, get quality VoIP starting at $99 per agent/ per month and add more channels or agents as needed.

Read more about Dixa

CommBox

(0)

Cloud-based contact center and customer service solution

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

Read more about CommBox

Five9

4.2
(383)

Cloud contact and call center software

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Read more about Five9

RingCentral Contact Center

4.3
(154)

The Collaborative Contact Center solution from the industry

Transform customer engagement with Collaborative Call & Contact Centre technology: Omnichannel routing; CRM integrations; Agent management tools; Actionable analytics

Read more about RingCentral Contact Center

Freshdesk

4.5
(2,239)

Online helpdesk system and customer service software

learn more
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

learn more
Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

Read more about Yonyx

Nextiva

4.2
(177)

Simplifying Business Communication

learn more
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.

Read more about Nextiva

Chorus

4.7
(46)

Capture, transcribe & analyze sales team calls & meetings

learn more
The Chorus Conversation Cloud is an AI-driven tool which is designed to capture and record every sales call and customer-facing meeting to analyze and provide insights. The cloud-based tool aims to help teams become more customer centric, data-driven, and maintain alignment across the organization.

Read more about Chorus

Wix Answers

4.6
(21)

The only platform with all support channels in one place.

learn more
Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations.

Read more about Wix Answers

MaxContact

4.7
(10)

Omnichannel Contact Centre Software

learn more
MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team.

Read more about MaxContact

Sabienzia

(0)

Cloud-based contact center software

learn more
Sabienzia is a cloud-based call center software designed to help businesses streamline customer service operations across multiple communication channels. Features include remote access, performance metrics, team collaboration, automatic call distribution, and data management.

Read more about Sabienzia

page 1 of 2

10+ YEARS RECOMMENDING SOFTWARE

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.