This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Best Call Center Software with Feedback Collection

41 software options

Sponsored

1 filter applied


Features



Pricing model




User rating


Personalize your search

Any industry

Any business size

Zoho Desk logo

Zoho Desk

4.5
(1.7K)

Cloud-based help desk platform

visit website
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.

Read more about Zoho Desk

Show me more like this
Bright Pattern logo

Bright Pattern

4.7
(98)

Cloud Contact Center Software with Embedded AI

visit website
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

Read more about Bright Pattern

Show me more like this
NICE CXone logo

NICE CXone

4.2
(515)

Cloud Contact Center Software

visit website
Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences

Read more about NICE CXone

Show me more like this
Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(537)

Customer Service & Field Service Management Solutions

visit website
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

Show me more like this
LiveAgent logo

LiveAgent

4.7
(1.1K)

Great customer service starts with better help desk software

visit website
Your full-stack Call center software awaits. LiveAgent is a web-based Help Desk / Call Center solution which enables the management of support tickets from multiple channels, customer calls, live chat, and social media.

Start with a 14-Day free trial, no credit card needed, no contracts.

Read more about LiveAgent

Show me more like this
CloudTalk logo

CloudTalk

4.4
(242)

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a VoIP phone system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing business software. It’s the perfect solution for scaling companies. Try a FREE 14-day trial.

Read more about CloudTalk

Show me more like this
Bitrix24 logo

Bitrix24

4.1
(511)

100% free CRM, collaboration and communication tool suite

visit website
Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

Read more about Bitrix24

Show me more like this
Playvox logo

Playvox

4.8
(84)

Quality Assurance Software for customer service teams.

visit website
With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction

Read more about Playvox

Show me more like this
Five9 logo

Five9

4.2
(405)

Cloud contact and call center software

visit website
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Read more about Five9

Show me more like this
Quiq Messaging logo

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

visit website
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat

Read more about Quiq Messaging

Show me more like this
Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk

Show me more like this
Shelf logo

Shelf

4.9
(83)

The Modern Knowledge Platform for The On-Demand World

visit website
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. Awarded for overall usability by Gartner Digital Markets for three consecutive quarters.

Read more about Shelf

Show me more like this
Freshdesk logo

Freshdesk

4.5
(2.4K)

Online helpdesk system and customer service software

learn more
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Show me more like this
Yonyx logo

Yonyx

4.8
(127)

Decision tree driven Interactive guides for customer service

learn more
Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

Read more about Yonyx

Show me more like this
Nextiva logo

Nextiva

4.2
(190)

Simplifying Business Communication

learn more
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.

Read more about Nextiva

Show me more like this
Efficy CRM logo

Efficy CRM

4.0
(84)

Pay-less for more. Europe's most flexible CRM

learn more
Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

Read more about Efficy CRM

Show me more like this
assist365 - AI-powered Virtual Assistant logo

assist365 - AI-powered Virtual Assistant

5.0
(1)

Listen to the "Real Voice of Customer" with assist365

learn more
assist365 offers to automate the entire customer service workflow across both inbound and outbound. Right from Conversational IVR to handling complex queries for various use cases.

Read more about assist365 - AI-powered Virtual Assistant

Show me more like this
RapportCMS logo

RapportCMS

(0)

Complete Call Center Solution

learn more
RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.

Read more about RapportCMS

Show me more like this
UJET logo

UJET

4.5
(112)

Customer interaction & support platform with CRM integration

learn more
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

Read more about UJET

Show me more like this
Zingtree logo

Zingtree

4.4
(94)

Build interactive decision trees that guide your teams.

learn more
Zingtree lets you create, deploy and analyze live agent scripts

Read more about Zingtree

Show me more like this
User.com logo

User.com

4.7
(33)

The engine of growth. An all in one solution for user data.

learn more
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.

Read more about User.com

Show me more like this
Gladly logo

Gladly

4.9
(20)

Gladly is a Cloud-based customer service platform

learn more
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface

Read more about Gladly

Show me more like this
Oracle B2C Service logo

Oracle B2C Service

4.5
(31)

Multi-channel contact center

learn more
Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge.

Read more about Oracle B2C Service

Show me more like this
Wix Answers logo

Wix Answers

4.6
(24)

The only platform with all support channels in one place.

learn more
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. Developed for growing businesses, Answers optimizes day-to-day CS environments.

Read more about Wix Answers

Show me more like this
EvaluAgent logo

EvaluAgent

4.6
(19)

Quality assurance solution for customer service and sales

learn more
EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

Read more about EvaluAgent

Show me more like this