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Focus Contact Center

Call & Contact Center Software Focus Contact Center

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Focus Contact Center Pricing, Features, Reviews and Alternatives

Focus Contact Center product overview

Price starts from

$

15

/momonth
Per Feature

What is Focus Contact Center?

Top quality, quickly - this is what your customers want, making contact and conversion tougher than ever. With the Focus Contact Center Platform you can synergise marketing and sales processes. From website visit to purchase, all in one tool.

Key benefits of using Focus Contact Center

●The platform is available in a cloud contact center model, saving you the costs of infrastructure deployment and maintenance.
● All in one interface, without the hassle of switching between systems.
● Multiple dialing modes can be used, including half-progressive, progressive, and predictive dialing, as well as a range of methods where agents are able to select the record they wish to work on.
● With the integrated softphone you won’t have to install any software - just click and start working.
● Combine all your customer knowledge in all interactions, getting valuable context for faster personalized support.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
24/7 (Live rep)
Knowledge Base

Training options

In Person
Documentation
Live Online
Videos
Webinars

Focus Contact Center pricing information

Value for money

5.0

/5

4

Price starts from

$

15

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Focus Contact Center features

Functionality

5.0

/5

4
Total Features63 7 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Reporting & Statistics
Live Chat
Alerts / Escalation
Email Management
Monitoring

Functionality contenders

Focus Contact Center users reviews

Overall rating

5.0

/5

4

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

4

0

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

High quality system

Reviewed 5 years ago

A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.

Pros

- easy to use interface - scalability - friendly API

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

All-in-one contact center platform

Reviewed 5 years ago

The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Best solution !

Reviewed 5 years ago

Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Smart Call Center Software

Reviewed 5 years ago

Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.

Pros

No pros were added to this review

Cons

No cons were added to this review

Focus Contact Center FAQs and common questions

Focus Contact Center has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available


Focus Contact Center has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Focus Contact Center supports the following languages:
German, Polish, English


Yes, Focus Contact Center has an API available for use.


Focus Contact Center integrates with the following applications:
Magento Commerce, SALESmanago, Salesforce Sales Cloud, SugarCRM, Shopify


Focus Contact Center offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), Knowledge Base

Most popular Focus Contact Center comparisons

Focus Contact CentervsRingCentral Contact Center

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