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Focus Contact Center Pricing, Features, Reviews and Alternatives
Focus Contact Center FAQs
Q. Who are the typical users of Focus Contact Center?
Q. What languages does Focus Contact Center support?
Q. Does Focus Contact Center support mobile devices?
Q. What other apps does Focus Contact Center integrate with?
Focus Contact Center product overview
What is Focus Contact Center?
Top quality, quickly - this is what your customers want, making contact and conversion tougher than ever. With the Focus Contact Center Platform you can synergise marketing and sales processes. From website visit to purchase, all in one tool.
Key benefits of using Focus Contact Center
? All in one interface, without the hassle of switching between systems.
? Multiple dialing modes can be used, including half-progressive, progressive, and predictive dialing, as well as a range of methods where agents are able to select the record they wish to work on.
? With the integrated softphone you won’t have to install any software - just click and start working.
? Combine all your customer knowledge in all interactions, getting valuable context for faster personalized support.
Typical customers
Platforms supported
Support options
Training options
Not sure about Focus Contact Center? Compare it with a popular alternative
Starting from
15
Per month
Per Feature
Starting from
28
Per month
Usage Based
Focus Contact Center pricing information
Value for money
5.0
/5
4
Starting from
15
Per month
Per Feature
Pricing options
Value for money contenders
Focus Contact Center features
Functionality
5.0
/5
4
Total features
62
7 categories
Most valued features by users
Functionality contenders
Focus Contact Center users reviews
Overall Rating
5.0
/5
4
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
4
0
0
0
0
Overall rating contenders
Wojciech H.
Facilities Services, 11-50 employees
Used daily for 2+ years
Review source
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A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.
- easy to use interface - scalability - friendly API
No cons were added to this review
Wojciech H.
Review source
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The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.
No pros were added to this review
No cons were added to this review
Marek W.
Review source
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Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.
No pros were added to this review
No cons were added to this review
Ma¿gorzata N.
Review source
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Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.
No pros were added to this review
No cons were added to this review
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