Focus Contact Center Pricing, Features, Reviews & Comparison of Alternatives

Focus Contact Center

Call & Contact Center Software Focus Contact Center

5.0/5 (4 reviews)

Focus Contact Center overview

What is Focus Contact Center?

Top quality, quickly - this is what your customers want, making contact and conversion tougher than ever. With the Focus Contact Center Platform you can synergise marketing and sales processes. From website visit to purchase, all in one tool.

Nurture your leads with automatic e-mail and SMS campaigns, profile customers according to their behavior, and target them with personalized sales actions.
When customers click links in your message, call them within seconds - and grow conversion by up to 30 percent.
Make your sales more effective with multi-channel contact options (phone, e-mail, SMS, chat).

Boost conversion, make more sales calls, analyze and improve processes with detailed reporting - and skyrocket your performance with the Focus Contact Center sales and marketing platform.
www.focustelecom.pl

Pricing

Starting from
$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Europe, Germany

Supported languages

English, German, Polish
Focus Contact Center screenshotEffective telesales with Focus Contact Center solutionFocus Contact Center screenshotFocus Contact Center screenshotFocus Contact Center screenshotFocus Contact Center screenshotFocus Contact Center screenshotFocus Contact Center screenshotFocus Contact Center screenshotFocus Contact Center screenshotFocus Contact Center screenshotFocus Contact Center screenshotFocus Contact Center screenshotFocus Contact Center screenshotFocus Contact Center screenshotFocus Contact Center screenshotFocus Contact Center - Sell more, service better!

Focus Contact Center reviews

Excellent
4

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Wojciech Haśko

High quality system

Used daily for 2+ years
Reviewed 2017-01-12
Review Source: GetApp

A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.

Pros
- easy to use interface - scalability - friendly API

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wojciech Hasko

All-in-one contact center platform

Reviewed 2017-01-12
Review Source: Capterra

The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Marek Witczak

Best solution !

Reviewed 2017-01-13
Review Source: Capterra

Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Ma¿gorzata Nowak

Smart Call Center Software

Reviewed 2016-10-21
Review Source: Capterra

Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Focus Contact Center pricing

Starting from
$15/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Pricing is based on the number of active users. Contact Focus Telecom for more information.

Focus Contact Center features

API
Alerts / Escalation
CRM Integration
Chat
Email Integration
Instant Messaging
Monitoring
Multi-Language
Reporting & Statistics
Support Ticket Management
Surveys & Feedback

Activity Dashboard (109 other apps)
Automatic Notifications (103 other apps)
Customizable Branding (118 other apps)
Knowledge Base Management (100 other apps)
Multi-Channel Communication (105 other apps)
Real Time Monitoring (75 other apps)
Social Media Integration (87 other apps)
Third Party Integration (142 other apps)
Workflow Management (78 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Focus Contact Center

Key features of Focus Contact Center

  • Omnichannel Call Center: phone, email, proactive chat
  • Market-leading predictive dialer supported by AI algorithms
  • Innovative Voice Mail Detection algorithm
  • Caller ID with contextual data
  • Built-in IVR and multichannel ACD integration
  • Channel-independent skill- and profit-based routing
  • Numerous outbound automatic and manual dialers
  • Interactive voice response (IVR) with advanced routing
  • Automated business rules for process and workflow creation
  • Automated business rules for optimisation
  • Campaign, Queue, Communication Channels
  • Customers prioritisation
  • Customizable satisfaction surveys for customer feedback
  • Campaign prioritization
  • Built in Mini-CRM with instant access to customer history
  • Call Scripting and Call Script Builder
  • Contact dispositions and notes
  • Telemarketing Sales Rule
  • Outbound Call Regulation Compliance with Do Not Call List
  • Embedded WebRTC-based softphone
  • Real-time monitoring and configurable wallboards
  • Easy integration with any application using open API
  • Built-in SIP Trunk and optional numbers from 120+ countries
  • Native integration with Focus Desk ticketing system
View All Features

Benefits

●The platform is available in a cloud contact center model, saving you the costs of infrastructure deployment and maintenance.
● All in one interface, without the hassle of switching between systems.
● Multiple dialing modes can be used, including half-progressive, progressive, and predictive dialing, as well as a range of methods where agents are able to select the record they wish to work on.
● With the integrated softphone you won’t have to install any software - just click and start working.
● Combine all your customer knowledge in all interactions, getting valuable context for faster personalized support.