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Contact center as a service (CCaaS) solution
Dextr Pricing, Features, Reviews and Alternatives
Dextr product overview
What is Dextr?
Dextr is a contact center as a service (CCaaS) solution by Amazon Connect that combines a full-featured agent call control and supervisor interface with a library of cloud services. The solution leverages Amazon Connect and the Amazon eco-system to drive contact center as a service solutions.
Typical customers
Platforms supported
Support options
Training options
Dextr pricing information
Value for money
5.0
/5
3
Starting from
28
Per month
Usage Based
Pricing options
Value for money contenders
Dextr features
Functionality
5.0
/5
3
Total features
69
3 categories
Most valued features by users
Functionality contenders
Dextr users reviews
Overall Rating
5.0
/5
3
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
3
0
0
0
0
Overall rating contenders
Peter B.
Telecommunications, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
We build Amazon Connect call centers on time, on budget and with the highest customer satisfaction scores. We add Dextr to every call center we build significantly reducing both total cost and time to "go live". We have been building Amazon call centers since 2017 when the service was introduced and have Dextr on thousands of call center seats!
The power of Amazon Connect is the vast library of AWS services that you can add to achieve your call center vision. This however requires that you have a skilled software group on your team or you will need to hire an outside professional service group. Dextr provides a range of features that do eliminate the need for these services. At an average of $1 a day per agent, you can eliminate that...
Fortunately there is not a lot to complain about. The Dextr team is responsive to feature requests and often makes modifications to accomplish customer objectives.
JeanJacques E.
Information Technology and Services, 10,001+ employees
Review source
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The team is amazing, knowledgeable and always willing to go that extra mile.
Really easy to deploy, marketplace makes it very easy to subscribe / try. Integrations and Omni-channel setups are very flexible and easy to use.
Options for hard phones would be great,
Kathy L.
Nonprofit Organization Management, 1-10 employees
Used daily for less than 6 months
Review source
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great experience from start through implementation
this tool is quick and easy to deploy, the cost for the value is very inexpensive
More robust reporting but have been told it is on the product road map
Dextr FAQs
Dextr has the following pricing plans:
Starting from: $28.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Dextr?
Q. What other apps does Dextr integrate with?
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