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Complaint Management
Interaction tracking

Top Rated Complaint Management Software with Interaction tracking - Page 3

Last updated: October 2026

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Interaction Tracking

Surveys & Feedback

Support Ticket Management

Data Import/Export

Service Level Agreement (SLA) Management

Integrated with

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66 software options

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TeamSupport

4.5

(850)

496

293

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based B2B customer support platform with AI

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

TOPdesk

4.4

(111)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The service management platform that makes service happen

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Kapture CX

4.2

(40)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-native omnichannel CX platform for enterprises

Cloud-based, AI-native omnichannel CX platform for large enterprises, unifying ticketing, self-service, and agent assist.

Apptivo

4.4

(708)

391

252

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Focus Softnet

3.9

(31)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

One Platform. Complete Business Control

Focus Complaint Management helps organizations track, manage, and resolve customer complaints efficiently, improving service quality and customer satisfaction through a centralized platform.

Vivantio

4.3

(178)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

When Service Matters.

Enterprise Service Management for mid-market organizations ready to outgrow their help desk. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

Vtiger CRM

4.3

(339)

159

139

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All-in-one CRM for small businesses

Vtiger works with over 100,000 businesses helping them deliver outstanding customer experiences by breaking barriers between their marketing, sales, and support teams.

SAP Customer Experience

4.3

(246)

123

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Enterprise CRM software

SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.

Efficy CRM

3.9

(91)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Pay-less for more. Europe's most flexible CRM

Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

NiCE CXone

4.2

(582)

273

206

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based contact center software

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Bitrix24

4.2

(1K)

467

359

120

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud & on-premises workspace for all business sizes

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

Complyr

(0)

Complaint management software for teams across all sectors.

Complaint Management refers to the systems and processes firms use to record, track, investigate, and resolve complaints in line with regulatory requirements. These tools support consistent handling, audit readiness, and accurate reporting.

Frontizo

(0)

Cloud-based customer service management system

Frontizo is a complaint management software that enables service team to enhance customer experiences, optimize productivity, and manage costs associated with service resolutions. It assists with complaints collection, recording, reporting, and tracking.

AskSpot

(0)

Cloud AI sales & support agent for e-commerce

Cloud-based AI sales and support agent for e-commerce retailers, automating chat, inbox triage, product discovery, and post-sale.

Emojot CCM

(0)

Customer feedback management solution

Emojot Customer Complaints Management (CCM) is an AI-powered solution that helps capture customer feedback through multiple channels including email, SMS, social media, and QR codes, utilizing Emotion Sensors to gather in-store or remote feedback at critical touchpoints.

dls | complaint

(0)

Complaints software for your document and quality management

Our digital workflow solution automates QM procedures, such as complaints, with integrated solutions that handle paper-based processes from start to finish. Features include product/batch definition, lab result evaluation, ad-hoc evaluations, document adding, automatic PDF creation, and audit trail.