Centra Hub CRM Pricing, Features, Reviews & Comparison of Alternatives

Pros
Ease of use Price / Value Custom support Personalization

Cons
Integration with backend systems that we have e.g. Coda

Rating breakdown

Likelihood to recommend: 9/10

Pros
We have field staff servicing real estate assets of our clients including maintenance contracts of PPM, ad-hoc maintenance and cleaning requests, and contracting jobs for one-off projects. We have a fleet of vehicles, tools, assets, and spares that we stock and mobilize for various jobs. Implementing CAFM enhanced our efficiencies and assured our customers of on-time service. The CAFM system ensured that our PPM commitment SLAs are always completed within recommended asset specifications. Customer retention went up owing to enhanced customer experiences. Our cash flow health improved owing to systemic tracking of dues and receivables with automated follow ups of payment receivables. We adopted the Centra CAFM system and have completely digitally transformed our operations. Our contracts, renewals, invoicing and follow ups are all driven by the pre-sales process of the Centra CAFM system. Once a sale is completed, the CAFM system automatically generates PPM service work orders and allocates them to technicians or sub contractors whoever is responsible for that location and bearing necessary skill sets. The call center receives breakdown or maintenance calls from customers and can generate reactive maintenance work orders which too can be allocated like the PPM work orders. Invoicing is automatically generated within the system and follow ups for payments are automated too.

Cons
Software has no cons as of now. It meets all our requirements.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of user, flexibility to provide in depth rights to mould the system as per needs i.e. customization. Admin rights are second things which is so much empowered and very much capable to tackle day to day future requirement.

Cons
Dashboard which needs to be improved significantly. Actually, talking about Dashboard i am totally disappointed as compare to CentraHub overall features. Like there are many other chart option to depicts our analysis which we used to do in Ms Excel, Tableu etc but not available in Centra Hub. In fact Tableau is other thing if we want to have some option related to charting option which are available in Ms Excel but in this software. E.g nowa a days there are 2 parameters one can simply show the Pipline. 1. Value 2. Count (No. of opportunities). In Centra Hub if we take both Value and Quantity option then value bar is ok since it is in lakhs but if total no. of opportunities are 4 only then bar chart for 4 opportunity as quantity is not showing because both value and quantity are depended on same axis whereas in excel we can set two axis, one for value and another for quantity.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Includes many business aspects, Graphs,dashboards is really nice.

Cons
If properly maintained ,can meet all the requirements of customers. reports area should improvise and more automation .

Rating breakdown

Likelihood to recommend: 5/10

Pros
The features seems to be good and easy to use and understandable. overall it is a good product.

Cons
They are no Cons as of now, if any faced also the services provided is good.

Rating breakdown

Likelihood to recommend: 9/10