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Complaint Management
Google Analytics 360

Complaint Management Software Integrated with Google Analytics 360 (2026)

Last updated: April 2026

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Features

Support Ticket Management(12)

Reporting/Analytics(14)

Real-Time Notifications(12)

Mobile Access(12)

Knowledge Base Management(12)

Integrated with

Microsoft 365(6)

Salesforce Sales Cloud(6)

WordPress(9)

Microsoft Teams(6)

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14 software options

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Freshdesk

4.5

(3.4K)

1.1K

164

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Online helpdesk system and customer service software

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Freshdesk is a cloud-based complaint management software that helps businesses resolve complaints across email, web, phone, chat, and social media.

Zoho Desk

4.5

(2.2K)

1.3K

766

119

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer service software for businesses of all sizes

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Use Zoho Desk to automate compliant management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

Zendesk Suite

4.4

(4K)

2.2K

1.3K

319

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI powered customer service across all channels

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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Freshservice

4.5

(689)

416

234

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

A complete IT service management (ITSM) tool for business

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Freshservice is a multi-channel solution to resolve issues raised by users with powerful automation capabilities to categorize, prioritize and assign issues

Kapture CX

4.2

(40)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based CRM solution for businesses of all sizes

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Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.

LiveAgent

4.7

(1.7K)

1.2K

452

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is a web-based complaint management solution. It helps businesses manage customer interactions via multi channel support tickets. This help desk software is a leader in delivering excellent customer service and customer satisfaction.
Start with a 1 month free trial, no credit card required

servis.ai

4.6

(71)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Powerful, easy-to-use BOMP your whole team will love.

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FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues and reduce the need for future inquiries.

XEBO.ai

4.5

(19)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based Feedback Management Solution

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Survey2Connect is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration.

Tidio

4.7

(590)

467

101

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Aill-in-one customer support software with AI features

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Tidio is a customer service and engagement platform capable of resolving issues via rules-based chatbots (Flows) and AI agentic customer support. Tidio also let's you chat live with your customers and manage complaints from a centralized hub.

JIRA Service Management

4.5

(764)

440

261

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

TeamSupport

4.5

(848)

496

291

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based customer support solution for B2B SaaS

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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Issuetrak

4.6

(205)

134

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Issue tracking and workflow automation platform

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Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

Bitrix24

4.2

(986)

455

352

120

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All in one business management workspace

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Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

Smartsupp

4.6

(343)

245

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Smartsupp–Live Chat, Chatbots, and Video Recordings

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Customers need to communicate with your team when they run into potential issues. Offering live chat for teams of agents with conversation history, Facebook and email Integration, a contact form, and much more, Smartsupp delivers very powerful tools built for complaint management and customer care.

Related categories

Customer Experience

Customer Satisfaction

Customer Service

Help Desk

Issue Tracking

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