getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Customer Service Software with Queue Management (2026) - Page 7

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

220 software options

inconnect logo

Make Contact. Do Business.

learn more
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

Read more about inconnect

Users also considered
SanCCS logo

Attain the Best Call Center Solutions by SAN Softwares.

learn more
SAN Softwares also deeply believes in clarifying the queries raised by their valuable customers. Therefore, its Customer Service genuinely pays attention to the issue raised by its customers and believes in solving it quickly.

Read more about SanCCS

Users also considered
Startly logo

Your Service Organization Streamlined with Startly

learn more
Startly is an all-in-one, fully integrated IT Service Management and Professional Services Automation platform. It will help your company track time and expense, manage projects, help desk, ticketing, change and asset management, and enforce organizational governance policies.

Read more about Startly

Users also considered
Helprace logo

All-in-one customer service solution

learn more
Helprace fully integrates multiple support systems: a help desk, knowledge base, feedback and community portals. Only pay for what you need!

Read more about Helprace

Users also considered
Intalk.io logo

Break All Communication Barriers with intalk.io

learn more
Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes

Read more about Intalk.io

Users also considered
Kiamo logo

Centralized & Aumented Customer Relationship

learn more
Kiamo is a Cloud omnichannel solution for Contact centers

Read more about Kiamo

Users also considered
VeriShow logo

Video Chat, Cobrowsing, Screen sharing, Certified signature

learn more
Let you help your customers remotely but in person

Read more about VeriShow

Users also considered
Luware Nimbus logo

AI-powered contact center for Microsoft Teams.

learn more
Luware Nimbus is a Microsoft-certified, Teams-native CX solution that unifies communication, workflows, and interactions in one hub.

Read more about Luware Nimbus

Users also considered
Movidesk logo

Omnichannel customer service and help desk platform

learn more
Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communications across multiple channels on a unified dashboard. Features include event-based triggers, reporting, service catalog, surveys, and timekeeping.

Read more about Movidesk

Users also considered
Text App logo

AI-powered support platform for unified service

learn more
Empower your team with an AI-driven support platform that connects chat, ticketing, and analytics. Automate routine inquiries, respond instantly, and scale service quality without adding headcount.

Read more about Text App

Users also considered
Softdial Contact Center logo

All blended omnichannel CCaaS cloud contact center platform

learn more
Softdial Contact Center (SCC) is a full-service, feature-rich CCaaS platform that works out of the box, built for simplicity of deployment to multiple separate tenants with seamless scalability.

Integrate, extend and enhance with value-added software and services, enabling increased margins.

Read more about Softdial Contact Center

Users also considered
Sparrow logo

Unified agent desktop and productivity suite

learn more
Sparrow is a unified agent desktop and productivity suite that combines multiple customer experience tools, including ticketing, customer relationship management (CRM), surveys, sentiment analysis, and business intelligence in a single solution.

Read more about Sparrow

Users also considered
ViaDialog logo

Smart interactions

learn more
AI cloud contact center for managing voice, chat, email & social media. Boost CX with automation, routing & CRM integration.

Read more about ViaDialog

Users also considered
Howazit logo

Howazit collects feedback from customers and acts upon it.

learn more
Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance.

Read more about Howazit

Users also considered
NinjaChat logo

Live Chat Software

learn more
500apps' All-in-One Business Suite features NinjaChat, a Live Chat Software that provides the best customer support for your website visitors. By integrating your live chat with multi-channel communication.

The All-in-One Business Suite by 500apps offers 50 apps for a flat $14.99.

Read more about NinjaChat

Users also considered
Velaro logo

Driving business success through every conversation.

learn more
Give customers fast, convenient support through chat, messaging, and voice. Automate responses, track issues with ticketing, and let your team focus on high-value interactions. Co-browsing and AI-driven workflows improve response times and make sure every question is answered without delays.

Read more about Velaro

Users also considered
FuseDesk logo

Help Desk, Support Ticketing, and Messaging Platform

learn more
FuseDesk is your Multi-Channel Customer Service Platform empowering your team to meet your prospects and customers where they are from email to support tickets to live chat, FaceBook Messenger, SMS, and beyond. Win more raving fans with the only helpdesk you'll ever need - today.

Read more about FuseDesk

Users also considered
ConSol CM/Customer Service logo

Customer service and help desk software

learn more
ConSol CM/Customer Service is a web-based platform for managing and automating customer service processes, featuring ticketing, complaint handling, workflows, and integrated communication for efficient and transparent case management.

Read more about ConSol CM/Customer Service

Users also considered
AlphaChat logo

Conversational AI platform with virtual assistants

learn more
AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between clients and CS teams. Administrators can gain insights into chatbot accuracy and solve rates, average response time, received messages, and other metrics via pie charts from within a unified platform.

Read more about AlphaChat

Users also considered
USAN Contact Suite for Amazon Connect logo

Extending the power and breadth of Amazon Connect

learn more
Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and
functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email

Read more about USAN Contact Suite for Amazon Connect

Users also considered
Vozy logo

Voice AI platform for enterprises

learn more
Vozy transforms the way companies interact with customers through voice assistants and conversational AI.

Read more about Vozy

Users also considered
Vergic logo

Customer engagement with AI chatbots, messaging and video

learn more
Vergic Engage is a digital engagement platform that includes chatbots, voicebots, messaging, and collaboration tools. With the analytic engine feature, businesses can personalize the customer experience.

Read more about Vergic

Users also considered
Gnatta logo

Customer engagement tool for omnichannel communication

learn more
Gnatta is customer service software designed to help businesses of all sizes manage customer communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. Administrators can sort conversations based on SLA's and your preferences.

Read more about Gnatta

Users also considered
yoummday logo

work@home technology platform for CX outsourcing

learn more
Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and access to a global workforce of over 8,500 freelancers.

Read more about yoummday

Users also considered
Azuba CCM Platform logo

Turn fragmented communications into meaningful conversations

learn more
Azuba's platform enhances customer communication by providing a unified hub for seamless data exchange & interactions across multiple channels. Azuba's CCM Platform supports efficient healthcare workflows with customizable solutions, improving efficiencies, patient care & customer relationships.

Read more about Azuba CCM Platform

Users also considered