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Customer Service
Page 17

Customer Service Software for Mid Size Business (2026) - Page 17

Last updated: March 2026

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Features

Real-Time Notifications(225)

Email Management(257)

Support Ticket Management(274)

Task Management(125)

Customer Database(223)

Integrated with

Shopify(91)

Microsoft Outlook(54)

Google Workspace(25)

WooCommerce(42)

Microsoft 365(35)

Pricing model

Free(99)

Open Source(14)

Free Trial(291)

One Time License(7)

Subscription(352)

Devices supported

Mac(188)

iPad(162)

Android(192)

Linux(155)

Web-based(428)

iPhone(181)

Windows(233)

Organization types

Small Business(411)

Non Profit(210)

Large Enterprises(404)

Public Administrations(172)

Freelancers(183)

Mid Size Business

User rating

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429 software options

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BOTNATION AI

(0)

Artificial intelligence (AI)-based chatbot creation platform

BOTNATION AI is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base.

Read more about BOTNATION AI

Users also considered

Verascape

(0)

Customer service and order tracking solution for businesses

Verascape is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about Verascape

Users also considered

ConfirmKit

(0)

User research platform for teams and product people

ConfirmKit is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat.

Read more about ConfirmKit

Users also considered

Saysimple

(0)

Dynamic Customer Engagement Platform

Saysimple is available for Mid Size Business and offers the following support options: Chat, Email/Help Desk, Knowledge Base, Phone Support.

Read more about Saysimple

Users also considered

Enterprise Accelerator

(0)

Data analysis platform to monitor customer interactions

Enterprise Accelerator is available for Mid Size Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support, Chat.

Read more about Enterprise Accelerator

Users also considered

Noci

(0)

Product recommendation tool

Noci is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Chat.

Read more about Noci

Users also considered

CallVU

(0)

Digital call experience platform for call centers

CallVU is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Knowledge Base.

Read more about CallVU

Users also considered

Fusion Connect CCaaS

(0)

Contact Center as a Service for customer communication

Fusion Connect CCaaS is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Chat, Phone Support.

Read more about Fusion Connect CCaaS

Users also considered

DeskOne

(0)

Customer Service Solution

DeskOne is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk.

Read more about DeskOne

Users also considered

Buzzmonitor

(0)

AI-powered all-in-one solution for social media & CX!

Buzzmonitor is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Chat, Knowledge Base.

Read more about Buzzmonitor

Users also considered

tbXMS

(0)

Unified network management and automation platform

tbXMS is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about tbXMS

Users also considered

Manhattan Active Omni

(0)

Omnichannel Retail Software

Manhattan Active Omni is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk.

Read more about Manhattan Active Omni

Users also considered

AgentHub

(0)

Live on-screen guidance software

AgentHub is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support.

Read more about AgentHub

Users also considered

Zowie

(0)

Chatbot tool for handling customer interactions

Zowie is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about Zowie

Users also considered

Roundesk

(0)

Telecom and customer relationship software provider

Roundesk is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about Roundesk

Users also considered

TIKTING

(0)

TIKTING® Help Desk & Change Management System

TIKTING is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about TIKTING

Users also considered

Tracey

(0)

AI-enabled, data analytics solution for e-commerce

Tracey is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support.

Read more about Tracey

Users also considered

HGS Agent X

(0)

Contact Center AI

HGS Agent X is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support.

Read more about HGS Agent X

Users also considered

Flip CX

(0)

Cost-saving automation for inbound calls

Flip CX is available for Mid Size Business and offers the following support options: FAQs/Forum, Chat, Phone Support, Email/Help Desk, Knowledge Base.

Read more about Flip CX

Users also considered

SOGEDES.X

(0)

Cloud-based omnichannel call and contact center solution

SOGEDES.X is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support, 24/7 (Live rep), Chat.

Read more about SOGEDES.X

Users also considered

Sirius

(0)

AI for smarter customer engagement and support

Sirius is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base, Phone Support, 24/7 (Live rep), FAQs/Forum.

Read more about Sirius

Users also considered

Vocalcom

(0)

Customer Service Solution

Vocalcom is available for Mid Size Business and offers the following support options: Chat, 24/7 (Live rep).

Read more about Vocalcom

Users also considered

Mobile Service Cloud

(0)

Mobile Service Cloud, for frictionless service experiences

Mobile Service Cloud is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about Mobile Service Cloud

Users also considered

Video Call Center

(0)

Your own branded, video call center in a matter of weeks

Video Call Center is available for Mid Size Business.

Read more about Video Call Center

Users also considered

Cordless

(0)

Improve phone support for your customers and your agents

Cordless is available for Mid Size Business and offers the following support options: Chat, Email/Help Desk.

Read more about Cordless

Users also considered

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