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Best Customer Service Software for Mid Size Business

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Freshdesk logo

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

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Freshdesk is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat.

Read more about Freshdesk

Zoho Desk logo

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

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Zoho Desk is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about Zoho Desk

Front logo

Front

4.5
(213)

One place to take care of all your customers

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Front is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat.

Read more about Front

Vivantio logo

Vivantio

4.3
(165)

Flexible Software. Focused Service.

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Vivantio is available for Mid Size Business and offers the following support options: Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support.

Read more about Vivantio

Insightly Service logo

Insightly Service

(0)

Insightly Service

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Insightly Service is available for Mid Size Business.

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Supportbench logo

Supportbench

4.6
(18)

A Modern B2B Helpdesk CRM Software.

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Supportbench is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support.

Read more about Supportbench

Hear from our expert contributor network

Why Customer Service Is the New Marketing: Thibaut De Lataillade and Laurie McCabe in Conversation

Ada logo

Ada

5.0
(5)

Ada is an easy to use customer support automation platform.

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Ada is available for Mid Size Business and offers the following support options: Chat, Phone Support, Email/Help Desk.

Read more about Ada

LiveAgent logo

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

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LiveAgent is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

Read more about LiveAgent

Gorgias logo

Gorgias

4.7
(82)

Help desk and customer service solution

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Gorgias is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about Gorgias

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

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Zendesk is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

Read more about Zendesk

Take Control logo

Take Control

4.3
(16)

Collaborative remote access solution

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Take Control is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Phone Support, Chat.

Read more about Take Control

HappyFox Help Desk logo

HappyFox Help Desk

4.6
(86)

Helpdesk, customer support software

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HappyFox Help Desk is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

Read more about HappyFox Help Desk

Sprinklr logo

Sprinklr

4.2
(60)

Social media management, analytics & strategy planning.

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Sprinklr is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Knowledge Base.

Read more about Sprinklr

elevio logo

elevio

4.6
(27)

Self-service support & customer education platform

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elevio is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about elevio

LiveChat logo

LiveChat

4.6
(1.1K)

Premium Customer Service Software for Live Chat & Help Desk

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LiveChat is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about LiveChat

Smartsupp logo

Smartsupp

4.7
(259)

Smartsupp – live chat, chatbots, video recordings

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Smartsupp is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum.

Read more about Smartsupp

Bitrix24 logo

Bitrix24

4.0
(496)

100% free CRM, collaboration and communication tool suite

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Bitrix24 is available for Mid Size Business and offers the following support options: FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep).

Read more about Bitrix24

Playvox logo

Playvox

4.8
(82)

Quality Assurance Software for customer service teams.

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Playvox is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about Playvox

HubSpot Service Hub logo

HubSpot Service Hub

4.4
(120)

Cloud-based customer service solution for firms of all sizes

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HubSpot Service Hub is available for Mid Size Business and offers the following support options: Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat.

Read more about HubSpot Service Hub

LiveHelpNow logo

LiveHelpNow

4.6
(71)

Help desk and live chat solution for customer service

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LiveHelpNow is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Phone Support, Email/Help Desk.

Read more about LiveHelpNow

Genesys Cloud CX logo

Genesys Cloud CX

4.2
(126)

Mobile optimized cloud call center with multichannel routing

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Genesys Cloud CX is available for Mid Size Business and offers the following support options: Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat.

Read more about Genesys Cloud CX

Acquire logo

Acquire

5.0
(20)

Multi-channel Customer Communication Platform

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Acquire is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about Acquire

HelpDesk logo

HelpDesk

4.5
(32)

Ticketing software for effortless customer support

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HelpDesk is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base.

Read more about HelpDesk

Genesys DX logo

Genesys DX

4.4
(26)

AI-powered customer engagement platform

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Genesys DX is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, 24/7 (Live rep), Phone Support, Chat.

Read more about Genesys DX

ProProfs Help Desk logo

ProProfs Help Desk

4.8
(11)

Help desk and ticketing solution for customer service

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ProProfs Help Desk is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep).

Read more about ProProfs Help Desk

What is customer experience software?

Customer service software enables businesses to communicate with their customers and offer support. The software provides the platform to answer questions, resolve complaints, and maintain client satisfaction.

Read full GetApp guide

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