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Agent.ai Pricing, Features, Reviews and Alternatives

Agent.ai product overview

What is Agent.ai?

Agent.ai provides businesses with the tools to automate their customer service with an artificial intelligence chatbot functionality. With the aim to automate simple customer query responses and improve live agent efficiency, Agent.ai acts as a first point of contact for customers by responding within minutes to basic queries using artificial intelligence.

Key benefits of using Agent.ai

Integrate Agent.ai with your current CRM or messaging system to extract customer information, files and interactions which can be used as intelligence when developing automated responses for the chatbot.

Answer customer queries in as little time as possible with 24/7 live FAQ’s. Agent.ai suggests appropriate responses to customer queries on the chat function using information gathered from FAQ’s, agent interactions, support ticket resolutions and knowledgebase.

Visualize all customer activity with Agent.ai’s Customer Chronicle which presents an interactive and detailed timeline of all user in-app behavior.

Decide how much control you want to give to Agent.ai by selecting the auto-pilot mode for more automated chat bot interaction or co-pilot mode for more live agent interaction.

Organize your customers into different priority groups based on their Customer Lifetime Value with Agent.ai’s user segmentation feature.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Knowledge Base

FAQs/Forum

Phone Support

Training options

Live Online

Videos

Documentation

Webinars

In Person

Agent.ai pricing information

Value for money

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Pricing options

Free plan

Subscription

Free trial

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Agent.ai

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Agent.ai features

Functionality

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Total Features33 3 categories

Most valued features by users

Chat/Messaging

Alerts / Escalation

Live Chat

Multi-Channel Communication

Activity Dashboard

Knowledge Base Management

Surveys & Feedback

Self Service Portal

Agent.ai users reviews

Overall rating

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Positive reviews

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Rating breakdown

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Agent.ai

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Agent.ai FAQs and common questions

Q. What type of pricing plans does Agent.ai offer?

Agent.ai has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

Q. Who are the typical users of Agent.ai?

Agent.ai has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Agent.ai support?

Agent.ai supports the following languages:
Swedish, Russian, Finnish, French, Irish, Thai, Turkish, Italian, Japanese, Portuguese, Chinese (Traditional), Dutch, Hungarian, Hebrew, Danish, Arabic, German, Korean, Polish, Norwegian (Bokmal), Indonesian, Chinese (Simplified), Spanish, English, Czech, Ukrainian

Q. Does Agent.ai offer an API?

No, Agent.ai does not have an API available.

Q. What other apps does Agent.ai integrate with?

Agent.ai integrates with the following applications:
Salesforce Service Cloud, Oracle Service Cloud, Oracle B2C Service, Freshdesk, Twitter, Slack, Facebook, Helpshift, Intercom, Zendesk

Q. What level of support does Agent.ai offer?

Agent.ai offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support