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Agent.ai

Artificial Intelligence Customer Service

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Agent.ai Pricing, Features, Reviews and Alternatives

Agent.ai product overview

What is Agent.ai?

Agent.ai provides businesses with the tools to automate their customer service with an artificial intelligence chatbot functionality. With the aim to automate simple customer query responses and improve live agent efficiency, Agent.ai acts as a first point of contact for customers by responding within minutes to basic queries using artificial intelligence.

Key benefits of using Agent.ai

  • Integrate Agent.ai with your current CRM or messaging system to extract customer information, files and interactions which can be used as intelligence when developing automated responses for the chatbot.

  • Answer customer queries in as little time as possible with 24/7 live FAQ’s. Agent.ai suggests appropriate responses to customer queries on the chat function using information gathered from FAQ’s, agent interactions, support ticket resolutions and knowledgebase.

  • Visualize all customer activity with Agent.ai’s Customer Chronicle which presents an interactive and detailed timeline of all user in-app behavior.

  • Decide how much control you want to give to Agent.ai by selecting the auto-pilot mode for more automated chat bot interaction or co-pilot mode for more live agent interaction.

  • Organize your customers into different priority groups based on their Customer Lifetime Value with Agent.ai’s user segmentation feature.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Knowledge Base
    FAQs/Forum
    Phone Support

    Training options

    Live Online
    Videos
    Documentation
    Webinars
    In Person

    Agent.ai pricing information

    Value for money

    No reviews

    Starting from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Agent.ai features

    Functionality

    No reviews

    Total Features33 3 categories

    Most valued features by users

    Chat/Messaging
    Alerts / Escalation
    Live Chat
    Multi-Channel Communication
    Activity Dashboard
    Knowledge Base Management
    Surveys & Feedback
    Self Service Portal

    Functionality contenders

    Agent.ai users reviews

    Overall rating

    No reviews

    Positive reviews

    No info
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

    5

    4

    3

    2

    1

    0

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    Overall rating contenders

    Agent.ai FAQs and common questions

    Agent.ai has the following pricing plans:
    Pricing model: Free, Subscription
    Free Trial: Available


    Agent.ai has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Agent.ai supports the following languages:
    Swedish, Russian, Finnish, French, Irish, Thai, Turkish, Italian, Japanese, Portuguese, Chinese (Traditional), Dutch, Hungarian, Hebrew, Danish, Arabic, German, Korean, Polish, Norwegian (Bokmal), Indonesian, Chinese (Simplified), Spanish, English, Czech, Ukrainian


    No, Agent.ai does not have an API available.


    Agent.ai integrates with the following applications:
    Salesforce Service Cloud, Oracle Service Cloud, Oracle B2C Service, Freshdesk, Twitter, Slack, Facebook, Helpshift, Intercom, Zendesk


    Agent.ai offers the following support options:
    Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support

    Related categories