Agent.ai Pricing, Features, Reviews & Comparison of Alternatives

Agent.ai provides businesses with the tools to automate their customer service with an artificial intelligence chatbot functionality. With the aim to automate simple customer query responses and improve live agent efficiency, Agent.ai acts as a first point of contact for customers by responding within minutes to basic queries using artificial intelligence.

By combining Natural Language Processing (NLP) and Machine Learning, Agent.ai can interpret customer queries and develop smart, human-like responses to be communicated over a range of messaging channels including in-app, SMS, Facebook Chat, WeChat and Twitter. Users can upload their FAQ’s and knowledgebase to the Agent.ai system so that the information can be extracted and used when developing responses to simple queries with the Live FAQ function. Although able to answer most simple queries, Agent.ai can escalate more difficult cases to a live support team.

Using Agent.ai’s inbuilt analytics feature, users can gain actionable insight into both customer behaviour and agent performance. With the aim to engage and retain loyal customers, Agent.ai segments customers into groups based on their Customer Lifetime Value (CLV) so that VIP customer cases can be automatically escalated and prioritised using the Smart Queue tool. Users can also send rewards, coupons and virtual gifts to engage loyal customers and win back idle customers.

To enhance agent productivity, Agent.ai’s agent workbench shows a clear color-coded overview of open, assigned and closed tickets and provides regular agent performance reports.