Agent.ai Pricing, Features, Reviews & Comparison of Alternatives

Agent.ai

Artificial Intelligence Customer Service

  0 reviews

Agent.ai overview

Agent.ai provides businesses with the tools to automate their customer service with an artificial intelligence chatbot functionality. With the aim to automate simple customer query responses and improve live agent efficiency, Agent.ai acts as a first point of contact for customers by responding within minutes to basic queries using artificial intelligence.

By combining Natural Language Processing (NLP) and Machine Learning, Agent.ai can interpret customer queries and develop smart, human-like responses to be communicated over a range of messaging channels including in-app, SMS, Facebook Chat, WeChat and Twitter. Users can upload their FAQ’s and knowledgebase to the Agent.ai system so that the information can be extracted and used when developing responses to simple queries with the Live FAQ function. Although able to answer most simple queries, Agent.ai can escalate more difficult cases to a live support team.

Using Agent.ai’s inbuilt analytics feature, users can gain actionable insight into both customer behaviour and agent performance. With the aim to engage and retain loyal customers, Agent.ai segments customers into groups based on their Customer Lifetime Value (CLV) so that VIP customer cases can be automatically escalated and prioritised using the Smart Queue tool. Users can also send rewards, coupons and virtual gifts to engage loyal customers and win back idle customers.

To enhance agent productivity, Agent.ai’s agent workbench shows a clear color-coded overview of open, assigned and closed tickets and provides regular agent performance reports.
www.agent.ai

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Agent.ai screenshot: View assigned tickets with agent dashboardAgent.ai screenshot: Gain insights with customer analyticsAgent.ai screenshot: View customers in-app behavioral historyAgent.ai screenshot: Segment and prioritize VIP customersAgent.ai screenshot: Artificial intelligence creates first response

Agent.ai reviews

There are currently no reviews of Agent.ai.
 

Agent.ai pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

$1.00 per AI utilized conversation
Enterprise-grade Customer Service Platform is FREE

Agent.ai features

Activity Dashboard
CRM Integration
Chat
Contact History
Instant Messaging
Multi-Channel Communication

API (186 other apps)
Automatic Notifications (91 other apps)
Customizable Branding (92 other apps)
Email Integration (83 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (113 other apps)
Workflow Management (74 other apps)

Additional information for Agent.ai

Key features of Agent.ai

  • Live chat
  • Inbox / queue management
  • Automated routing
  • Known issue management
  • Chat functionality
  • Help desk integration
  • Activity dashboard
  • Auto-responders
  • Chat
  • Client database
  • Contact history
  • Contact management
  • CRM integration
  • Customer activity reporting
  • Customer loyalty program
  • Customer segmentation
  • Customer service analytics
  • Data extraction
  • Dynamic FAQs
  • Employee management
  • Escalation management
  • Filtered views
  • Help desk management
  • Instant messaging
  • Lead nurturing
  • Multi-channel communication
  • Agent performance reports
  • Machine learning
View All Features

Benefits

Integrate Agent.ai with your current CRM or messaging system to extract customer information, files and interactions which can be used as intelligence when developing automated responses for the chatbot.

Answer customer queries in as little time as possible with 24/7 live FAQ’s. Agent.ai suggests appropriate responses to customer queries on the chat function using information gathered from FAQ’s, agent interactions, support ticket resolutions and knowledgebase.

Visualize all customer activity with Agent.ai’s Customer Chronicle which presents an interactive and detailed timeline of all user in-app behavior.

Decide how much control you want to give to Agent.ai by selecting the auto-pilot mode for more automated chat bot interaction or co-pilot mode for more live agent interaction.

Organize your customers into different priority groups based on their Customer Lifetime Value with Agent.ai’s user segmentation feature.