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App comparison
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Designed for businesses of all sizes, the cloud-based IT ticketing and sales enablement software helps manage customers' information and resolve their queries through live chat capabilities, facilitating client support operations.
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LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries
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Unbabel is a language operations platform that helps businesses deliver a multilingual customer experience. The solution translates between any language pairs, detects and fixes style and consistency errors, resolves translation mismatches, localizes content, and delivers websites and applications in multiple languages.
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Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more
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easiware transforms customer interactions by centralizing knowledge, automating requests, and utilizing intelligent technologies. This approach creates memorable customer experiences, fostering brand loyalty and long-term business sustainability.
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A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.
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PHC GO is an online business management solution available only in Portuguese. The software offers tools for managing sales, suppliers, billing and invoicing, stock, accounting, and more.
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GestSup is a French-language support management software. Users can manage tickets and IT assets, create surveys and view reports and statistics.
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AI Service Desk by Aisera uses artificial intelligence (AI) to automate repetitive workflows and inquiries while continuously learning from each interaction. AI Service Desk includes Conversational AI, Conversational RPA, and TicketIQ.
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UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services
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Mayday is a cloud-based knowledge base that improves customer service efficiency and customer satisfaction. 30,000 reps use it to search for relevant knowledge to answer better and faster to their customers.
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Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time
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SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.
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Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.
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MIND is a customer experience management solution striving to create a conversational mind for business knowledge by using AI and machine learning
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Streem is a cloud-based customer experience software that helps businesses leverage augmented reality (AR) to provide remote support and streamline administrative processes, such as quoting, service tasks, and more. With StreemCore, supervisors can conduct live video calls with customers and quickly resolve their queries.
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Service is the newest addition to the Insightly unified suite of customer relationship management applications.
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A drag-and-drop smart bot builder platform to create chatbots, AI-powered calls, and actions for voice assistants that understand intents.
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Adxstudio Portals is a portal-based web engagement platform with Dynamic CRM integration for community, retail, government, and customer service sectors
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Cloud-first ERP for fast-growing life science manufacturers in pre-clinical and clinical stage. Designed to be the first and last solution needed. It advances Dynamics 365 to deliver quality, procurement, materials management, production, and compliance, etc. for biotech, pharma and med device.
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Pega Customer Service is designed to help businesses in finance, healthcare, manufacturing, insurance, and other businesses forecast customers' needs, monitor outstanding tasks, and manage web interactions in real-time. It enables businesses to process incoming customer service requests and assure full compliance with internal processes and regulatory requirements.
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Users also considered
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.
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