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Customer Service Software - Page 15

Last updated: Oct 4th 2024

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Altitude Xperience is a cloud-based contact center solution that provides real-time? analytics support to campaign managers

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Radiance Commerce is a provider of AI-powered chatbot solutions designed to help businesses sell more and enhance customer experiences. Our flagship product, Radiance SmartChat, harnesses the power of ChatGPT and Generative AI to create an AI-powered Shopping Concierge for websites.

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Transform customer service with the leading omnichannel support platform. Ozmo’s customers trust us to be the authoritative source of support answers for the ever-evolving landscape that is technology.

Read more about Ozmo Omnichannel Support Platform

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Got It AI is an enterprise conversational AI platform. The software provides generative AI chatbots with guardrails for customer service, sales operations, and agent assistance. Key features include knowledge retrieval, process guidance, and fact-checking. The solution works across industries like financial services, insurance, and manufacturing.

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Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted

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Designed for businesses of all sizes, the cloud-based IT ticketing and sales enablement software helps manage customers' information and resolve their queries through live chat capabilities, facilitating client support operations.

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Rooster Planner is a resource management platform that helps companies streamline team and resource management for resource and capacity planning, plus real-time reporting, an approval workflow, and more.

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LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries

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VoyagerNetz helps businesses connect with customers and build communities. Their core product, VoyagerNetz Engage, lets companies chat with customers on their preferred platforms like text message, Facebook Messenger, or WhatsApp. This makes communication easier and faster.

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Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks.

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SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

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Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.

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Unbabel is a language operations platform that helps businesses deliver a multilingual customer experience. The solution translates between any language pairs, detects and fixes style and consistency errors, resolves translation mismatches, localizes content, and delivers websites and applications in multiple languages.

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PHC GO is an online business management solution available only in Portuguese. The software offers tools for managing sales, suppliers, billing and invoicing, stock, accounting, and more.

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Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more

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A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.

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GestSup is a French-language support management software. Users can manage tickets and IT assets, create surveys and view reports and statistics.

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AI Service Desk by Aisera uses artificial intelligence (AI) to automate repetitive workflows and inquiries while continuously learning from each interaction. AI Service Desk includes Conversational AI, Conversational RPA, and TicketIQ.

Read more about AISERA

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DeepConverse helps businesses automate and scale their customer conversations.

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UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services

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Textel allows businesses to send low-cost SMS text messages from their existing contact center infrastructure to over 200 countries and territories around the world.

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Gallabox empowers businesses to convert customer conversations into actions by employing WhatsApp Chatbots

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AlphaCX is a unified messaging helpdesk that logs, tracks and measures customer experience.

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Vivocha is Next Generation Customer Interaction Platform that enables businesses to seamlessly communicate with prospects and customers right on the website, Mobile App, or messaging platform using any combination of Video, Voice, Chat, and collaboration tools.

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SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

Read more about SAP Service Cloud

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