App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Customer Service Software - Page 13

AvatarImg
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

GetApp offers objective, independent research and editorial content and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

2.2M+ verified reviews. Learn more

14+ years of expertise. Learn more

2M+ monthly users.

Filter 468 results


Features


Integrated with


Pricing model




User rating


Sort by
inConcert Contact Center logo
4.0
8

Make Contact. Do Business.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    3.6
    Features
    4.1
    Customer support
    3.3
Pros and Cons from inConcert Contact Center users   
No pros & cons found
NinjaChat logo
4.8
4

Live Chat Software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    5.0
    Features
    4.5
    Customer support
    4.8
Pros and Cons from NinjaChat users   
No pros & cons found
CA Service Desk Manager logo
3.5
13

Knowledge base management software for the IT sector

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    2.7
    Ease of use
    3.4
    Features
    3.3
    Customer support
    3.5
Pros and Cons from CA Service Desk Manager users   
avatar
+11
The communities are helpful and most of the folks there are very nice.
From a UI perspective the software is a train wreck. Most of our service agents hate it.
Big and powerful software suite, capable of solving all your ITSM needs, with huge complexity.
It is terribly resource hungry, the client frontend downloads a pile of code before it fires up, so a network killer for anybody that is on a wan or wifi in remote locations.
It was very simple to assign very specific access privileges to different users. We accomplished a robust and fully functional integration of our monitoring alerts for ticket creation.
They seem to have the sense of "we feel your pain too" mentality. Overall the quality of this software and the overall architecture is a train wreck.
Support and many large organization used it, so user group was useful.
We have struggled much with our tools team for getting the customized report. Also, analyzing the activity logs of any ticket is not so easy , you have to invest 10 minutes for a single ticket.
The concept and what it was attempting to do is brilliant. If it actually worked it would have transformed the entire agencies IT structure.
Business rules have reduced a lot of human errors and minimized non-compliant execution of our processes.
The organisation to which I am employed has used this software as a tool mainly for help desk staff. The asset management portion is not currently being used.
While Service Desk is a rather old piece of software which relies on obsolete technologies la. NET 2.0 and the Java plug-in, service catalog and self service portal are more modern pieces of software.
Easy to transfer tickets within teams, with inline editing to edit multiple tickets at once makes it easier for the batters to manage queues.
Tool that is rapidly going out of the market. No Portal concept, no friendly interface, CA is not pushing it.
The communities are helpful and most of the folks there are very nice.
From a UI perspective the software is a train wreck. Most of our service agents hate it.
Big and powerful software suite, capable of solving all your ITSM needs, with huge complexity.
It is terribly resource hungry, the client frontend downloads a pile of code before it fires up, so a network killer for anybody that is on a wan or wifi in remote locations.
It was very simple to assign very specific access privileges to different users. We accomplished a robust and fully functional integration of our monitoring alerts for ticket creation.
They seem to have the sense of "we feel your pain too" mentality. Overall the quality of this software and the overall architecture is a train wreck.
Support and many large organization used it, so user group was useful.
We have struggled much with our tools team for getting the customized report. Also, analyzing the activity logs of any ticket is not so easy , you have to invest 10 minutes for a single ticket.
The concept and what it was attempting to do is brilliant. If it actually worked it would have transformed the entire agencies IT structure.
Business rules have reduced a lot of human errors and minimized non-compliant execution of our processes.
The organisation to which I am employed has used this software as a tool mainly for help desk staff. The asset management portion is not currently being used.
While Service Desk is a rather old piece of software which relies on obsolete technologies la. NET 2.0 and the Java plug-in, service catalog and self service portal are more modern pieces of software.
Easy to transfer tickets within teams, with inline editing to edit multiple tickets at once makes it easier for the batters to manage queues.
Tool that is rapidly going out of the market. No Portal concept, no friendly interface, CA is not pushing it.
The communities are helpful and most of the folks there are very nice.
From a UI perspective the software is a train wreck. Most of our service agents hate it.
Big and powerful software suite, capable of solving all your ITSM needs, with huge complexity.
It is terribly resource hungry, the client frontend downloads a pile of code before it fires up, so a network killer for anybody that is on a wan or wifi in remote locations.
It was very simple to assign very specific access privileges to different users. We accomplished a robust and fully functional integration of our monitoring alerts for ticket creation.
They seem to have the sense of "we feel your pain too" mentality. Overall the quality of this software and the overall architecture is a train wreck.
Support and many large organization used it, so user group was useful.
We have struggled much with our tools team for getting the customized report. Also, analyzing the activity logs of any ticket is not so easy , you have to invest 10 minutes for a single ticket.
The concept and what it was attempting to do is brilliant. If it actually worked it would have transformed the entire agencies IT structure.
Business rules have reduced a lot of human errors and minimized non-compliant execution of our processes.
The organisation to which I am employed has used this software as a tool mainly for help desk staff. The asset management portion is not currently being used.
While Service Desk is a rather old piece of software which relies on obsolete technologies la. NET 2.0 and the Java plug-in, service catalog and self service portal are more modern pieces of software.
Easy to transfer tickets within teams, with inline editing to edit multiple tickets at once makes it easier for the batters to manage queues.
Tool that is rapidly going out of the market. No Portal concept, no friendly interface, CA is not pushing it.
Broadcaster BOT logo
4.4
5

Connect the world with your company.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.6
Pros and Cons from Broadcaster BOT users   
No pros & cons found
Support.cc logo
5.0
3

provide best customer service

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    5.0
    Customer support
    5.0
Pros and Cons from Support.cc users   
No pros & cons found
Sparrow logo
5.0
3

Unified agent desktop and productivity suite

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    5.0
    Customer support
    5.0
Pros and Cons from Sparrow users   
No pros & cons found
AlphaChat logo
5.0
3

Conversational AI platform with virtual assistants

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    5.0
    Features
    3.7
    Customer support
    5.0
Pros and Cons from AlphaChat users   
No pros & cons found
ConSol CM/Customer Service logo
5.0
3

Customer service and help desk software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    4.3
    Customer support
    5.0
Pros and Cons from ConSol CM/Customer Service users   
No pros & cons found
Bonder logo
5.0
3

Instant Support

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    5.0
    Customer support
    5.0
Pros and Cons from Bonder users   
No pros & cons found
Mindsay logo
5.0
3

Platform that makes customer interactions simple & efficient

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.7
    Features
    4.7
    Customer support
    5.0
Pros and Cons from Mindsay users   
No pros & cons found
NestDesk logo
5.0
3

Customer engagement and service management solution

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.7
    Features
    5.0
    Customer support
    5.0
Pros and Cons from NestDesk users   
No pros & cons found
K-Now logo
5.0
3

Digital adoption platform for user guide creation

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    5.0
    Customer support
    5.0
Pros and Cons from K-Now users   
No pros & cons found
USAN Contact Suite for Amazon Connect logo
5.0
3

Extending the power and breadth of Amazon Connect

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    4.7
    Customer support
    5.0
Pros and Cons from USAN Contact Suite for Amazon Connect users   
No pros & cons found
SightCall logo
4.0
7

The more you see, the better you serve

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    4.1
    Features
    3.7
    Customer support
    4.1
Pros and Cons from SightCall users   
No pros & cons found
Vozy logo
4.0
7

Voice AI platform for enterprises

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.4
Pros and Cons from Vozy users   
No pros & cons found
WhosOn logo
4.5
4

Track - Chat - Engage

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.0
Pros and Cons from WhosOn users   
No pros & cons found
Vergic logo
4.5
4

Customer engagement with AI chatbots, messaging and video

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.8
    Features
    4.5
    Customer support
    5.0
Pros and Cons from Vergic users   
No pros & cons found
Engagely logo
4.2
5

World's Leading Conversational Customer Engagement Platform

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.6
    Features
    4.2
    Customer support
    4.5
Pros and Cons from Engagely users   
No pros & cons found