App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Customer Support
Small business

Top Rated Customer Support Software with Small business - Page 8

Last updated: October 2026

Get free expert advice+1 (888) 216-6745

Call now for a one-to-one consultation in under 15 mins.

All apps

1 filter applied

Features

Knowledge Base Management

API

CRM

Multi-Channel Communication

Customer Database

Integrated with

GitHub

Salesforce Platform

Google Calendar

ServiceNow

Zoho CRM

Pricing model

Free

Open Source

Free Trial

One Time License

Subscription

Devices supported

Android

Chromebook

iPad

iPhone

Linux

Mac

Web-based

Windows

Organization types

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

User rating

All Reviews

& up

198 software options

Sort by

Gruvi

(0)

Applied Labs

(0)

DRUID

(0)

Enhance user experience with DRUID conversational AI

DRUID AI offers conversational AI with an NLP engine of 98% accuracy, multiple integrations & flexible cloud/on-prem/hybrid deployments

Oxaide

(0)

Drift

(0)

Cloud-based AI chat platform for B2B sales teams

Drift is a cloud-based AI chat agent platform for B2B sales and marketing teams that identifies high-intent visitors, automates lead.

Kav

(0)

Answers from your own systems, not from a FAQ

Customer-facing AI assistant that reads real answers from your own business systems, with no code and human hand-off.

Verascape

(0)

Customer service and order tracking solution for businesses

Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.

Hay

(0)

AI customer support automation platform

Hay.chat is source-available AI support automation that resolves tickets by executing real actions across your e-commerce and helpdesk tools. It processes refunds, tracks orders, updates addresses, and resets passwords inside the conversation without needing escalation.

Omago

(0)

SwiftCX

(0)

Chat360

(0)

Cloud-based conversational AI chatbot for businesses.

Chat360 is a conversational AI platform that enables enterprises to enhance customer engagement and support across multiple channels. The solution provides a no-code chatbot builder that allows businesses to create engaging chatbots without any coding expertise. Enterprises can connect with customers on their preferred channels including WhatsApp, Facebook Messenger, Instagram DMs, and websites.

Agent360

(0)

AI receptionist for calls & customer support

Agent360 is an AI-powered customer support platform that provides virtual receptionist services and handles business calls around the clock. The software includes features such as appointment booking, call transfers, live chat support, ticketing, voice support, and a knowledge base. It offers omnichannel capabilities and integrates with CRM systems, email, and messaging platforms through APIs and webhooks.

Heyloha

(0)

Cloud-based conversational AI for customer engagement

Heyloha is a cloud-based, AI-powered customer engagement platform offering conversational AI and chat automation for businesses.

Supsis AI

(0)

Cloud-based multichannel CRM & AI support platform

Supsis AI is a cloud-based platform consolidating 22 communication channels, AI chatbots, voice agents, live chat, CRM, and no-code.

HelpLane

(0)

AI powered unified customer support platform

HelpLane is an AI-powered customer support platform that centralizes communication across multiple channels including email, WhatsApp, SMS, Facebook Messenger, and web chat into a unified inbox. The software features workflow automation capabilities that allow teams to create rules for conversation assignment and follow-ups without coding, while its AI assistant generates context-aware reply suggestions to handle routine customer queries.

Creative Desk

(0)

IT support ticket management solution

Creative Desk is a help desk management software that enables customers to submit issues as tickets through web or mobile applications. The software allows departments within organizations to resolve tickets and respond to queries, with notifications delivered via email. It features automated ticketing processes and data control capabilities designed to support end-user clients, help desk staff, and management teams.

Vensper

(0)

Twig AI

(0)

Cloud-based AI support agent studio for SMBs

Twig AI is a cloud-based RAG platform and AI agent studio for SMB and mid-market support teams to build, deploy, and monitor.

ChatterPillar

(0)

BOTNATION AI

(0)

Artificial intelligence (AI)-based chatbot creation platform

BOTNATION AI is a cloud-based conversational AI solution designed to help businesses launch and manage chatbots for websites and Facebook pages. With the keyword recommendation engine, users can search and analyze keywords and phrases from customer interactions across multiple advertising campaigns.

EvoAI

(0)

Cloud AI platform for DTC ecommerce brands

Cloud-based AI platform for DTC ecommerce brands that unifies sales, support, and site search into a single system with shared shopper.

Hey Deacon

(0)

helpdog

(0)