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GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

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Review Management Software with Chat/Messaging (2026)

Last updated: March 2026

Why is chat/messaging important for review management software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Chat/messaging facilitates efficient customer communication, reducing response times and centralizing interactions. It enhances customer support and engagement, helping businesses manage inquiries effectively and maintain a comprehensive communication record. Of the 31 reviewers who rated chat/messaging, 90% rated this feature as important or highly important.

Key features of review management software based on insights from 1716 verified reviews

Review Request: Streamlines review collection through automated messages, customizable templates, and various channels like email, SMS, and social media. 95% of reviewers rated this feature as important or highly important.
Review Monitoring: Centralizes reviews from multiple platforms, providing real-time notifications and detailed dashboards for efficient management and quick responses. 93% of reviewers rated this feature as important or highly important.
Negative Feedback Management: Enables quick identification and response to negative reviews, often converting them into positive feedback and improving customer satisfaction. 90% of reviewers rated this feature as important or highly important.
Response Management: Facilitates quick and personalized replies to reviews with pre-generated templates and automation options, enhancing customer engagement. 87% of reviewers rated this feature as important or highly important.
Review Notification: Provides instant alerts for new reviews, allowing timely responses and ensuring no feedback is missed. 87% of reviewers rated this feature as important or highly important.
Dashboard: Offers a user-friendly interface to track, analyze, and manage reviews, with customizable views and comprehensive analytics. 84% of reviewers rated this feature as important or highly important.