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Help Desk
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Help Desk Software with AI/Machine Learning (2026) - Page 2

Last updated: April 2026

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Features

Support Ticket Management(37)

Reporting/Analytics(40)

Real-Time Notifications(24)

Email Management(36)

Alerts/Escalation(35)

AI/Machine Learning

Integrated with

Microsoft Teams(11)

Microsoft 365(3)

Google Workspace(2)

Microsoft Outlook(9)

Adobe Commerce(7)

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Mac(24)

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Android(17)

Linux(23)

Web-based(42)

iPhone(20)

Windows(27)

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Small Business(38)

Non Profit(28)

Large Enterprises(39)

Public Administrations(20)

Freelancers(11)

Mid Size Business(36)

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42 software options

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Sponsored

Watermelon

4.6

(15)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI Agents for scalable, human-led customer conversations

AI Agents that automate customer conversations, hand over to humans when needed, and work seamlessly with your existing tools.

Read more about Watermelon

Users also considered

Sagicc

4.4

(19)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

An intelligent customer service experience.

Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

Read more about Sagicc

Users also considered

Capacity

4.5

(14)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Artificial Intelligence-based knowledge management solution

Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.

Read more about Capacity

Users also considered

Leena AI

4.5

(13)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled employee engagement and helpdesk platform

Leena AI is an employee experience software, which helps businesses engage with staff members using conversational artificial intelligence (AI) technology, net promoter score (NPS) or pulse surveys, and more. Organizations can inform employees about announcements or events via bulk notifications.

Read more about Leena AI

Users also considered

Inxide

4.6

(10)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Omnichannel Conversational AI Platform developed by Increso

Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

Read more about Inxide

Users also considered

Forethought

4.5

(11)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Empower your support team with AI.

Forethought is an advanced generative AI agent for customer support, uniquely trained on your data.

Read more about Forethought

Users also considered

CXMEngine

4.4

(11)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer Journey Solution

CXMEngine is a customer journey solution that facilitates journey orchestration, task automation, and product catalog management.

Read more about CXMEngine

Users also considered

Centralpoint

4.6

(9)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Digital experience platform & content management solution

Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners.

Read more about Centralpoint

Users also considered

Text App

4.8

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered support platform for unified service

Empower your team with an AI-driven support platform that connects chat, ticketing, and analytics. Automate routine inquiries, respond instantly, and scale service quality without adding headcount.

Read more about Text App

Users also considered

Velaro

3.9

(9)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Driving business success through every conversation.

Support customers from one platform with AI chatbots for self-help, live chat for real-time assistance, and automations to keep requests moving. Manage every case from start to finish without switching tools, so customers get faster resolutions and consistent service every time.

Read more about Velaro

Users also considered

SAAS First

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-Driven Chatbot Transforming Your Customer Support

Milly by SAAS First offers AI-driven chatbot services for SaaS SMEs. It learns from your content for accurate responses, provides 24/7 support, reduces team workload, and scales with business growth, driving customer satisfaction and business success.

Read more about SAAS First

Users also considered

Nixxis Contact Suite

4.3

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Axxelerate your customer interactions

One of the most complete solution on the market since 2006. Our contact centre solution is flexible in terms of reporting and monitoring coupled with the most powerful dialer on the market. Database management is customizable while being RGPD compliant and third party integration is possible.

Read more about Nixxis Contact Suite

Users also considered

AISERA

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI service management

AI Service Desk by Aisera uses artificial intelligence (AI) to automate repetitive workflows and inquiries while continuously learning from each interaction. AI Service Desk includes Conversational AI, Conversational RPA, and TicketIQ.

Read more about AISERA

Users also considered

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered

CX Genie

4.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based and AI-enabled chatbot software

CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations.

CX Genie's Help Desk solution is designed to streamline your support operations, enabling you to provide exceptional service while efficiently managing your supp

Read more about CX Genie

Users also considered

CommBox

(0)

Cloud-based contact center and customer service solution

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

Read more about CommBox

Users also considered

Uniphore

(0)

So every person, on every call, can finally be heard.

Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning.

Read more about Uniphore

Users also considered

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