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Capacity

Artificial Intelligence-based knowledge management solution

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Capacity Pricing, Features, Reviews and Alternatives

Capacity product overview

What is Capacity?

Capacity is an artificial intelligence (AI) and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. The platform comes with a drag-and-drop interface, which assists users with organizing information using folders, dialogues, and custom sharing rules.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
In Person
Live Online
Videos

Capacity pricing information

Value for money

4.1

/5

12

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Capacity features

Functionality

4.1

/5

12

Total features

101

16 categories

Most valued features by users

API
Reporting/Analytics
Third Party Integrations
Activity Dashboard
Natural Language Processing
Reporting & Statistics
Drag & Drop
Search/Filter

Functionality contenders

Capacity users reviews

Overall Rating

4.4

/5

12

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.17/10
Rating distribution

5

4

3

2

1

7

3

2

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Capacity’s Knowledge Management Solution

Reviewed 3 years ago

We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization.

Pros

The Capacity team has been wonderful. The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips.

Cons

We would like to offer live chat to our customers who need additional support. We talked to the Capacity team, and this feature is rolling out soon.

Vendor response

Thank you so much for the kind words. We are happy to hear that your team is successfully using Capacity and providing support to your customers 24/7. We appreciate the suggestion to offer live chat. Our team will be rolling out this feature soon, and we can't wait for you to add it to your site. Thank you for being a valued customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Valuable Time Saver

Reviewed 3 years ago

Fantastic and quick which is just the way I like to operate.

Pros

1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue. 2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly. 3) The price point for this product is extremely fair. 4) Customer Support is attentive and more than willing to approve functionality and the end user's experience!

Cons

1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one.

Vendor response

Thank you so much for the kind words! It's amazing how effective simple access to knowledge can be when you're used to having to hunt to the ends of the earth for simple things! We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Great concept but needed more work before release

Reviewed 2 years ago
Pros

The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked.

Cons

We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website.

Vendor response

Thank you so much for your feedback. We're working hard to make Capacity better every day and we're glad you find it simple to use. Our product is constantly evolving, and we appreciate your suggestions on new features. We'll continue to reach out for additional feedback from your team as we plan our product roadmap.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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You'll never have to answer a question twice. Use Capacity - a great AI platform

Reviewed 3 years ago

With our growth, we need partners that help us scale. Capacity is a great partner for that growth.

Pros

Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity.

Cons

Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins.

Vendor response

Thank you so much for the kind words! We are happy to hear that your team is reaping the benefits of Capacity. We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great concept - Wonderful staff

Reviewed 2 years ago

Our overall experience has been great! Great team to work with and they really helped set us up or configure our platform with any updates.

Pros

Capacity is easy to use and to set up. The customer support at Capacity is also amazing and they are incredibly helpful. If we ever have questions or issues they respond extremely fast. The integration through our internal messaging system, Slack, has also been great!

Cons

I do feel that reliability could be improved. There have been times where, when asked a question, the bot will just not respond or will connect with an unapplicable answer. While this doesn't happen often, it would improve reliability if it didn't happen at all. It would also be nice if you could set up a new user on your side rather than having to email Capacity and ask them to set up a new user.

Vendor response

Thank you so much for your feedback! We're working hard to make Capacity better every day. We're happy to hear that Capacity was easy to implement and simple to use. We will share your positive feedback with our Customer Support team. We are continually improving our product, and we appreciate your feedback and suggestions for future features.

Capacity FAQs and common questions

Q. What type of pricing plans does Capacity offer?

Capacity has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Capacity?

Capacity has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Capacity support?

Capacity supports the following languages:
English


Q. Does Capacity offer an API?

Yes, Capacity has an API available for use.


Q. What other apps does Capacity integrate with?

Capacity integrates with the following applications:
ConvertKit, HubSpot Marketing Hub, Procore, Microsoft Outlook, Jira, Bullhorn ATS & CRM, ZoomInfo, UKG Pro, Gmail, OneDrive, Zenefits, Google Drive, Box, Freshdesk, Marketo Sales Connect, Microsoft 365, Paylocity, Unanet CRM by Cosential, ServiceNow, Google Calendar, Twilio, Surefire CRM, Google Maps, Zendesk


Q. What level of support does Capacity offer?

Capacity offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

Common Capacity comparisons

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