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Help Desk
Page 7

Top Rated Help Desk Software with Chat/Messaging in 2026 - Page 7

Last updated: April 2026

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Features

Support Ticket Management(145)

Reporting/Analytics(150)

Real-Time Notifications(109)

Email Management(141)

Alerts/Escalation(143)

Chat/Messaging

Integrated with

Microsoft Teams(34)

Microsoft 365(24)

Google Workspace(13)

Microsoft Outlook(31)

3CX(6)

Pricing model

Free(41)

Open Source(6)

Free Trial(136)

One Time License(2)

Subscription(147)

Devices supported

Mac(87)

iPad(80)

Android(97)

Linux(78)

Web-based(165)

iPhone(91)

Windows(111)

Organization types

Small Business(158)

Non Profit(105)

Large Enterprises(154)

Public Administrations(82)

Freelancers(71)

Mid Size Business(156)

User rating

All Reviews

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165 software options

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Sponsored

Wavity

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Frictionless business on a budget

Wavity enables organizations to build easy-to-use digital workflows quickly and cost effectively.

We offer solutions to support many digital workflows - IT, Sales and Marketing, HR, Work and Project Management and other workflows that are unique to your organization and your teams.

Read more about Wavity

Users also considered

HelpCenter

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Helpdesk software

HelpCenter is a cloud-based helpdesk software used by thousands of businesses worldwide to manage their customer support, live chats and FAQs.

Read more about HelpCenter

Users also considered

BoldDesk

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer Service Software, Help Desk Software.

BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

Read more about BoldDesk

Users also considered

Helpdesk 365

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

SharePoint IT Ticketing System for Microsoft 365

Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

Read more about Helpdesk 365

Users also considered

Naofix

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

A unique SaaS that merges the powers of Helpdesk, CMMS & CRM

By choosing Naofix's Helpdesk, you're activating a customer service tool as easy to use as a superhero gadget. With seamless communication, automated ticket qualification worthy of superior intelligence, and crystal-clear metrics, your agents can tackle customer issues with the speed of a hero.

Read more about Naofix

Users also considered

DevRev

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

DevRev OneCRM, purpose-built for technology companies

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. It helps individuals bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most and creating a company-wide culture of product and customer-centricity.

Read more about DevRev

Users also considered

CommBox

(0)

Cloud-based contact center and customer service solution

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

Read more about CommBox

Users also considered

Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

Read more about Serviceware Processes

Users also considered

SOGEDES.X

(0)

Cloud-based omnichannel call and contact center solution

SOGEDES.X is an omnichannel cloud solution for inbound, outbound, and blended contact centers. The solution enables companies to inspire customers across channels and to manage customer relationships easily and effectively.

Read more about SOGEDES.X

Users also considered

tbITSM

(0)

Cloud-based IT service management and helpdesk tool

tbITSM is a cloud-based IT service management (ITSM) software that helps businesses in IT, travel and leisure, finance, retail, manufacturing, and other industries streamline help desk operations and optimize IT services. It lets staff members utilize the information technology infrastructure library (ITIL) framework to review, define, and manage the overall ITSM processes.

Read more about tbITSM

Users also considered

ClearFeed

(0)

Conversational Support Platform for Slack-first Teams.

ClearFeed is a platform purpose-built for Slack-based support that helps users convert conversations from multiple Slack channels into a single shared requests queue using which customer-facing teams can assign issues to each other, respond within SLAs, and dive into service level metrics.

Read more about ClearFeed

Users also considered

TIKTING

(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Read more about TIKTING

Users also considered

EasyDesk

(0)

Cloud-based customer support software

EasyDesk is a customer support software that centralizes emails, tickets, and chat communications into one unified help desk platform.

Read more about EasyDesk

Users also considered

EasyDesk

(0)

Cloud-based customer support software

EasyDesk is a customer support software that centralizes emails, tickets, and chat communications into one unified help desk platform.

Read more about EasyDesk

Users also considered

TIKTING

(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Read more about TIKTING

Users also considered

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