getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

usersusersusers

Talk with us for a free 15-min consultation

Expert advisors like Chase, who have helped 1,000+ companies, can find the right software for your needs.

Top Rated Help Desk Software with Chat/Messaging in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Chat/messaging facilitates real-time customer support, streamlines communication, and centralizes inquiries from various channels. It enhances customer service efficiency, allows for immediate responses, and supports seamless interaction across multiple platforms. Our reviewers in help desk software rated this feature as important.

3 Best Help Desk Software with Chat/Messaging

  • LiveChat - Highest rated for chat/messaging
  • Zendesk Suite
  • LiveAgent

See other top Help Desk products with chat/messaging

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the help desk software category. They also needed to have sufficient reviews about chat/messaging, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for chat/messaging based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

LiveChat logo
4.6
(1.7K)

User insights about the chat/messaging feature

Reviewers appreciate LiveChat's chat/messaging capabilities for their clean and easy-to-use interface. They find it reliable and helpful for customer service and sales, allowing for real-time communication and immediate resolution of concerns. Users report that it integrates well with enterprise help desks and provides valuable visitor information. They say it is convenient for handling customer inquiries and enhances user experience with its polished interface and additional functionalities available through the Marketplace.
“We use LiveChat on our website. Customers and prospects send us chat and messaging frequently. It's a convenient way to communicate with them and see if a call or email is necessary or if we can easily answer their question directly in the chat.”
HH

Hannah H.

HR and Accounting Specialist

“They offer an excellent support section and their live chat agents are most helpful. LiveChat provides a fantastic user experience due to its polished interfaces and great features. Thanks to the Marketplace, it's easy to add extra functionality”
SS

Shaami S.

Sales

Help Desk key features coverage

LiveChat offers 5 out of the 6 key features for Help Desk software identified by reviewers:

Ticket Management
Real-Time Notifications4.6
Knowledge Base Management4.5
Alerts/Escalation4.4
Access Controls/Permissions4.1
Reporting/Analytics4.5

Pros and cons based on 1,713 verified reviews

70% of users rated LiveChat 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,713 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Cons:

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zendesk Suite logo
4.4
(4K)

User insights about the chat/messaging feature

Reviewers feel that Zendesk Suite's chat/messaging capabilities are easy to use and highly organized. They appreciate the real-time communication it enables, which helps resolve customer concerns quickly. Users report that it centralizes communication, making it effective for both customer-facing and internal staff interactions. They find the chat service user-friendly and lag-free, enhancing customer support. They also mention that it boosts customer confidence and is adaptable to evolving business needs, making it a valuable tool for their organizations.
“Our organization also has a merchandise store where customers can buy merchandise. We have the chat/messaging wizard on our merchandise website so if someone has a question or inquiry about their order, they can easily message and get help.”
JF

James F.

Music Manager

“We used this app in chatting with our customers. it really helps our company communicate with our customers that needs customer support assistance”
LA

Lani A.

Tea Leader

Help Desk key features coverage

Zendesk Suite offers 4 out of the 6 key features for Help Desk software identified by reviewers:

Ticket Management
Real-Time Notifications4.4
Knowledge Base Management4.3
Alerts/Escalation4.4
Access Controls/Permissions
Reporting/Analytics4.2

Pros and cons based on 4,070 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,070 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

LiveAgent logo
4.7
(1.7K)

User insights about the chat/messaging feature

Reviewers indicate that LiveAgent's chat/messaging capabilities are simple, efficient, and user-friendly. They find real-time messaging crucial for problem resolution and appreciate the fast replies and 24-hour availability. Users report that it facilitates quick information sharing and customer support, making it easier to resolve queries. They highlight the modern look of the chat feature and its seamless operation, noting that it is easy to deploy and use, providing a smooth and interactive experience.
“Real-time messaging with clients is crucial for problem resolution. The customer can tell me exactly what they need help with, and I can respond in real-time!”
NS

Nathalie S.

Licensed Sales Agent

“The live chat feature looks quite modern compared to the competition.”
Verified reviewer profile picture

David G.

CEO

Help Desk key features coverage

LiveAgent offers 5 out of the 6 key features for Help Desk software identified by reviewers:

Ticket Management
Real-Time Notifications4.6
Knowledge Base Management4.5
Alerts/Escalation4.6
Access Controls/Permissions4.5
Reporting/Analytics4.5

Pros and cons based on 1,753 verified reviews

71% of users rated LiveAgent 5 out of 5 stars, while 0% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,753 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Cons:

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details

Pricing

Starting price:$15 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Help Desk Software with Chat/Messaging in 2026

TeamViewer ONE logo

Remote support, remote access & device management software

Resolve IT issues faster with secure remote support. TeamViewer empowers help desks to assist anyone, anywhere, in real time.

Read more about TeamViewer ONE

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA management, and robust reporting.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is the ultimate help desk software over 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
BeyondTrust Remote Support logo

Secure remote access software

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Read more about BeyondTrust Remote Support

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors!

Read more about LiveChat

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

Read more about Zoho Desk

Users also considered
ISL Light logo
Category Leaders

Remote support software & unattended remote access

Remote support software for helpdesks. Can be integrated into CRM and ITIL incident management products (BMC).

Read more about ISL Light

Users also considered
Intercom logo

AI-powered customer service with helpdesk

Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is a help desk software suite comprising help desk, live chat, chatbot, and AI agent products. Create chatbot automations with Flows, talk to your clients live in real time, or delegate issue handling to Lyro, an AI agent for customer support, capable of resolving up to 64% of issues.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud.

Read more about Salesforce Service Cloud

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization.

Read more about Freshservice

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs.

Read more about SolarWinds Service Desk

Users also considered
Supremo Remote Desktop logo

Remote assistance, IT professionals, System administrators

SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

Read more about Supremo Remote Desktop

Users also considered
Milvus logo

IT management system and help desk solution

Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

Read more about Milvus

Users also considered
SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

SysAid is the most advanced AI-Powered Help Desk platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.

Read more about SysAid

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks & mobile messengers.

Read more about Bitrix24

Users also considered
Atera logo
Category Leaders

Cloud and mobile-based IT management platform with AI

Atera’s all-in-one help desk and RMM platform is specifically tailored to help IT professionals streamline their day-to-day tasks. This includes Intelligent and AI-Powered Ticketing, IT Automation, and Reporting – all in one dashboard.

Read more about Atera

Users also considered
Superchat logo

The comprehensive messaging suite for your business.

Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.

Read more about Superchat

Users also considered
NinjaOne logo
Category Leaders

Unified endpoint management & IT automation platform

NinjaOne Ticketing offers IT teams the ability to improve ticket resolution times and service delivery outcomes with actionable, context-rich automated IT ticketing. Identify, analyze, and remediate problems with automatically populated vital information, system details, and more.

Read more about NinjaOne

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

Users also considered
HelpCrunch logo

Customer Communication tool for support, marketing & sales

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!

Read more about HelpCrunch

Users also considered
Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is a help desk solution that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

Read more about Front

Users also considered
Help Scout logo

Cloud-based customer support platform

Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.

Read more about Help Scout

Users also considered

Key features for Help Desk software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Ticket Management: Reviewers highlight the organization, customization, and tracking capabilities, allowing teams to handle, prioritize, and resolve tickets effectively while keeping customers informed. 95% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users value immediate alerts for new or updated tickets, enabling timely responses and efficient management of customer inquiries. 89% of reviewers rated this feature as important or highly important.
  • Knowledge Base Management: Reviewers appreciate the ability to create and manage comprehensive knowledge bases for both customers and support agents, improving self-service and efficiency. 85% of reviewers rated this feature as important or highly important.
  • Alerts/Escalation: Users find configurable alerts and escalation rules crucial for prioritizing urgent issues and ensuring timely resolution by the right support level. 85% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers emphasize the importance of assigning specific roles and permissions to protect sensitive data and streamline ticket management. 85% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users benefit from detailed reports and analytics that track ticket trends, agent performance, and customer interactions, aiding in data-driven decision-making. 78% of reviewers rated this feature as important or highly important.