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Help Desk
Page 5

Help Desk Software with Chatbot (2026) - Page 5

Last updated: April 2026

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Features

Support Ticket Management(93)

Reporting/Analytics(114)

Real-Time Notifications(82)

Email Management(94)

Alerts/Escalation(104)

Chatbot

Integrated with

Microsoft Teams(32)

Microsoft 365(19)

Google Workspace(13)

Microsoft Outlook(23)

3CX(4)

Pricing model

Free(35)

Open Source(6)

Free Trial(94)

One Time License(3)

Subscription(104)

Devices supported

Mac(63)

iPad(54)

Android(60)

Linux(46)

Web-based(117)

iPhone(62)

Windows(72)

Organization types

Small Business(111)

Non Profit(75)

Large Enterprises(108)

Public Administrations(60)

Freelancers(45)

Mid Size Business(109)

User rating

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117 software options

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BoldDesk

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer Service Software, Help Desk Software.

BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

Read more about BoldDesk

Users also considered

Infraon Infinity

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Infraon Infinity

Infraon Infinity is an integrated platform that helps small to large enterprises and telcos with information technology service management (ITSM), complete observability, and AIOps capabilities.

Read more about Infraon Infinity

Users also considered

DevRev

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

DevRev OneCRM, purpose-built for technology companies

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. It helps individuals bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most and creating a company-wide culture of product and customer-centricity.

Read more about DevRev

Users also considered

BizMagnets

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

BizMagnets is a ChatOps platform built on WhatsApp.

BizMagnets is a ChatOps platform built on WhatsApp. It turns messy chats into trackable tickets, bookings, and workflows — so your support, service, and operations teams never miss a follow-up. Designed for mid-market businesses running ops on WhatsApp, BizMagnets brings clarity, speed, and control.

Read more about BizMagnets

Users also considered

Helpdesk 365

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

SharePoint IT Ticketing System for Microsoft 365

Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

Read more about Helpdesk 365

Users also considered

Naofix

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

A unique SaaS that merges the powers of Helpdesk, CMMS & CRM

By choosing Naofix's Helpdesk, you're activating a customer service tool as easy to use as a superhero gadget. With seamless communication, automated ticket qualification worthy of superior intelligence, and crystal-clear metrics, your agents can tackle customer issues with the speed of a hero.

Read more about Naofix

Users also considered

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

Multi-channel customer service software fully powered by artificial intelligence.

Read more about ThinkOwl

Users also considered

CommBox

(0)

Cloud-based contact center and customer service solution

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

Read more about CommBox

Users also considered

CallVU

(0)

Digital call experience platform for call centers

CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications, and more engage with clients via digital sessions to resolve issues, automate data collection processes using digital forms, and more.

Read more about CallVU

Users also considered

SOGEDES.X

(0)

Cloud-based omnichannel call and contact center solution

SOGEDES.X is an omnichannel cloud solution for inbound, outbound, and blended contact centers. The solution enables companies to inspire customers across channels and to manage customer relationships easily and effectively.

Read more about SOGEDES.X

Users also considered

Resolve

(0)

Never Touch Another Ticket

Resolve’s Agentic Resolution Fabric is an AI-powered automation platform that unifies knowledge, automation, orchestration, and intelligent assistance to deliver autonomous IT operations.

Read more about Resolve

Users also considered

IrisAgent

(0)

Customer Support Automation with AI-based answers and tags

With AI-powered resolutions and tagging, IrisAgent is a pioneer in customer support automation and can help you increase agent productivity and shorten Mean Time to Resolution (MTTR).

Read more about IrisAgent

Users also considered

ClearFeed

(0)

Conversational Support Platform for Slack-first Teams.

ClearFeed is a platform purpose-built for Slack-based support that helps users convert conversations from multiple Slack channels into a single shared requests queue using which customer-facing teams can assign issues to each other, respond within SLAs, and dive into service level metrics.

Read more about ClearFeed

Users also considered

Infraon Helpdesk

(0)

Cloud-based helpdesk and customer success software

Infraon Helpdesk integrates ticketing, knowledge base, and self-service portal functionalities into a unified platform. The tool helps users to streamline support processes across various channels. Managers can integrate the system with collaboration tools to facilitate two-way communication with clients.

Read more about Infraon Helpdesk

Users also considered

EasyDesk

(0)

Cloud-based customer support software

EasyDesk is a customer support software that centralizes emails, tickets, and chat communications into one unified help desk platform.

Read more about EasyDesk

Users also considered

Customer Operations Platform

(0)

After-sales software for OEMs and industrial supplier

Makula Customer Operations Platform integrates asset management, field service, and customer portal capabilities for industrial equipment manufacturers and distributors. The platform centralizes installed base management with features like AI-powered help desk, 3D visualization tools, and preventive maintenance scheduling. It enables businesses to digitize after-sales operations while preserving machinery knowledge through comprehensive documentation systems.

Read more about Customer Operations Platform

Users also considered

HelpLane

(0)

AI powered unified customer support platform

HelpLane is an AI-powered customer support platform that centralizes communication across multiple channels including email, WhatsApp, SMS, Facebook Messenger, and web chat into a unified inbox. The software features workflow automation capabilities that allow teams to create rules for conversation assignment and follow-ups without coding, while its AI assistant generates context-aware reply suggestions to handle routine customer queries.

Read more about HelpLane

Users also considered

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