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Help Desk Software with Chatbot
Get familiar with Help Desk essentials: discover
Texts summarizing user opinions and proprietary insights were generated with assistance from artificial intelligence tools.
Key features of help desk software based on insights from 3706 reviewers
- Ticket Management: Reviewers value the ability to create, assign, and track tickets, customize views, and automate workflows to efficiently manage customer inquiries. 94% of reviewers rated this feature as important or highly important.
- Support Ticket Management: Users highlight the importance of tracking, prioritizing, and resolving support tickets with customizable workflows and efficient handling of customer inquiries. 94% of reviewers rated this feature as important or highly important.
- Real-Time Notifications: Users appreciate receiving instant alerts and updates on ticket activity, improving response times and keeping teams informed. 89% of reviewers rated this feature as important or highly important.
- Email Management: Reviewers find it useful to manage all email inquiries from a single platform, with features like automated ticket creation and customizable email templates. 86% of reviewers rated this feature as important or highly important.
- Alerts/Escalation: Users emphasize the importance of timely alerts and escalation protocols to ensure urgent issues are addressed promptly and efficiently. 84% of reviewers rated this feature as important or highly important.
- Remote Access/Control: Reviewers highlight the convenience of remotely accessing and controlling customer systems to quickly resolve issues and provide real-time support. 82% of reviewers rated this feature as important or highly important.
Last updated: Oct 11th 2024
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68 software options
Sponsored
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.
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Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
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Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard!
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Korra is a semantic, direct-to-answer knowledge discovery platform. With an AI-powered search engine and direct-to-answer experience, Korra offers an SMB-friendly cloud-based SaaS solution. Companies benefit from reduced open ticket rates, faster resolution times, and data-driven content insights.
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Helpfruit: Give your customers the right answer at the right time with AI chatbots and help pages. Escalate to live chat if needed.
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Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface
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SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
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Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way.
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TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy.
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Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.
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HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!
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Supportbench revolutionizes customer support with AI-driven features. Seamlessly manage tickets, utilize dynamic SLAs, and engage users with ChatGPT bots. Deliver unmatched value and personalized experiences, making support teams the heroes of their organizations.
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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture
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Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers
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ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests
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Tiledesk allows businesses to engage with customers throughout their journey. The all-in-one customer engagement platform that offers different functionalities, from lead generation to post-sales, from WhatsApp to your website. With omni-channel live chat and chatbots.
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Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.
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Re:amaze is a web based help desk platform that enables businesses to communicate with customers at scale. Multi-channel support for all conversational channels like chat, email, social media, and mobile, helps entire teams stay in sync with customers in a shared team inbox so nothing goes missing.
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LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.
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Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.
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eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.
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DenserAI is an AI-powered semantic search and chat tool for websites. It offers AI search and chat functionality over hundreds of thousands of web pages with exceptional accuracy, advanced search features, and cost-saving intelligence. DenserAI transforms site interactions with website chat and leads generation tools. It also provides technical document support through in-depth insights gained from documents.
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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.
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AzureDesk - Only helpdesk software with 5$ per agent with all the "must
have" features of enterprise class systems offered to all businesses at
minimal cost.
have" features of enterprise class systems offered to all businesses at
minimal cost.
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Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.
Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.
Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.
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