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Help Desk Software - Page 7

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.

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Re:Desk

4.8
(6)

Help desk software for eCommerce or multi-vendor stores

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Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores

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ManageEngine SupportCenter Plus

4.2
(11)

Web based customer support

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SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self service, contracts & SLA management, reporting & more

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OfficeAmp

4.2
(11)

Office operations & issue management software on Slack.

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Easily collect, manage, resolve issues related to office operations. Categorize & assign tasks within Slack or MS Teams- where your team works!

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Social Intents

5.0
(5)

Web-based live chat software for Microsoft Teams and Slack

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Social Intents is a web-based live chat software for Slack and Microsoft Teams, which helps businesses communicate with website visitors, provide customer service, and close sales deals from within a unified platform. Agents can collect clients' feedback, trigger targeted pop-ups, and utilize templates to create email lists and insert leads into various systems including Mailchimp, Constant Contact, and Campaign Monitor.

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Vorex

3.8
(17)

Manage clients and projects on a single platform

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Vorex aims to simplify the conversation around PSA and online project management and capitalize on having developed an intuitive, easy-to-use solution.

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FootPrints

3.5
(26)

IT service desk automation software for mid-size businesses.

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FootPrints service desk is an ITIL verified IT service management & automation software application for small to medium sized businesses. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more.

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YDEA

4.4
(8)

Italian CRM tool to handle customer service operations

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All-In-One CLOUD Suite to manage entire Support Department: - Tickets and Incidents, Reports and sign from mobile - Asset Management - Planning and Map to show ticket locations - Contracs: rent and pay-per-page printers and MFPs, prepaid scaled contract, recurring billing - Customer Portal and FAQs

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Centralpoint

4.7
(6)

Digital experience platform & content management solution

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Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners.

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ClickDesk

3.7
(18)

Live chat for customer support

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ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

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Smart Tribune

4.4
(7)

Customer Self-Service

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Give your customer support team their own go-to help centre where they can access the most updated content 24/7 from your knowledge base to resolve customer issues quickly, efficiently, and effectively.

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ITarian

4.8
(5)

IT and remote access management solution

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ITarian remote access & IT management solution that helps companies connect and communicate with clients & employees, facilitating remote file access, system monitoring, troubleshooting, and operations management. Users can create multiple groups & define roles to provide secure access to resources.

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Milldesk

4.8
(5)

IT help desk and service desk management

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Milldesk is an IT help desk and service management platform designed for IT service providers and organizations of all sizes. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management.

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Stames

4.8
(5)

Cloud-based customer support & team communication software

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Stames is a cloud-based customer support software designed to help businesses handle customer queries, complaints, requests, and other assistance requirements. It enables professionals to engage with customers across multiple communication channels via ticketing, live chat, email, social media integrations, and more.

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Interakt

5.0
(4)

Supercharged Customer Engagement and Support platform.

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Interakt is an All-In-One Customer Engagement and Support platform, which lets convert leads to paying customers with powerful marketing automation applications

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AIhelp

4.4
(5)

BEST In-App Messaging & Operations for AI Customer Support

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AIhelp is a customizable in-app customer support & SDK messaging tool with AI chatbot, designed to help businesses meet customer requirements and satisfaction

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EvantoDesk

5.0
(3)

Help desk software for small & medium businesses

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EvantoDesk is simple help desk software and simple customer service software specifically for SMBs

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Parature

3.6
(11)

Customer service software from Microsoft

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Parature from Microsoft helps to manage multi-channel interactions, provide self service support and build knowledge.

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Clarity Connect

3.7
(9)

Full-featured contact center native to Skype for Business

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Clarity Connect, native to Skype for Business, empowers support teams with intelligently and intuitively configurable workflows for call, chat, and email

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Gnatta

4.7
(3)

Customer engagement tool for omnichannel communication

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Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. Administrators can sort conversations based on date or time.

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Movidesk

4.7
(3)

Omnichannel customer service and help desk platform

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Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communications across multiple channels on a unified dashboard. Features include event-based triggers, reporting, service catalog, surveys, and timekeeping.

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ServiceWise

4.7
(3)

Web based help desk management software

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ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features

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Logicalware

5.0
(2)

Customer communication management

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Logicalware is a cloud-hosted customer service support for the management of inbound Email, Social media and live chat enquiries. MailManager ensures that customer enquiries are automatically distributed to, enabling them to respond efficiently, analyses customer service workflows and more.

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Voiso

5.0
(2)

Call center software for outbound sales & BPO teams

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Voiso is a call center software that lets businesses utilize call workflows and smart dialers to handle outbound sales, customer service and business process outsourcing (BPO) operations.

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FuseDesk

4.0
(4)

Help Desk, Support Ticketing, and Messaging Platform

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FuseDesk is your Multi-Channel Help Desk and Ticket Platform empowering your team to meet your prospects and customers where they are from email to support tickets to live chat, FaceBook Messenger, SMS, and beyond. Win more raving fans with the only helpdesk you'll ever need - today.

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LBi HR HelpDesk

4.3
(3)

Cloud-based HR management system with call-tracking workflow

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LBi HR Helpdesk is a cloud-based HR management system with a call tracking workflow solution designed to empower employees, reduce help calls and lower HR costs

Read more about LBi HR HelpDesk