Help Desk & Ticketing Software

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.
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184 apps

KronoDesk  

4
Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
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Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
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viCloning  

2
Intelligent Virtual Agent + Live Chat
Ever wondered how to provide quality consistent around-the-clock customer service and support on your website? With viCloning, it is just a click away! Providing customer service 24/7/365 has never been so easy! viCloning shows up as a chat bar docked at the bottom of your website. Read more about viCloning Visitors chat with you intelligent virtual agent simply by clicking on the widget. Why viCloning? - viCloning is 40 times cheaper than live chat - viCloning is 20 times cheaper than replying to emails - viCloning is 60 times more economical than answering phone calls - Quick and easy to deploy - Easy administration and management - Save time and money - viCloning doesn't sleep, go to lunch or on vacation - Powered by an advanced Natural Language Processing engine assures accuracy of responses - Automatic and proactive trainers - and more!
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Intelligent Virtual Agent + Live Chat
Ever wondered how to provide quality consistent around-the-clock customer service and support on your website? With viCloning, it is just a click away! Providing customer service 24/7/365 has never been so easy! viCloning shows up as a chat bar docked at the bottom of your website. Read more about viCloning Visitors chat with you intelligent virtual agent simply by clicking on the widget. Why viCloning? - viCloning is 40 times cheaper than live chat - viCloning is 20 times cheaper than replying to emails - viCloning is 60 times more economical than answering phone calls - Quick and easy to deploy - Easy administration and management - Save time and money - viCloning doesn't sleep, go to lunch or on vacation - Powered by an advanced Natural Language Processing engine assures accuracy of responses - Automatic and proactive trainers - and more!
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AJ Helpdesk  

1
For Smarter E-Support
AJ HelpDesk is a web-based customer support software with robust Ticket Support. It provides an opportunity for experiencing the effective Live Chat services Support.It covers customer support, ticket system and online help depends on your business needs. Read more about AJ Helpdesk AJ Helpdesk SAAS is an economic, easy to use and useful tool for the growth of all type of business.
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For Smarter E-Support
AJ HelpDesk is a web-based customer support software with robust Ticket Support. It provides an opportunity for experiencing the effective Live Chat services Support.It covers customer support, ticket system and online help depends on your business needs. Read more about AJ Helpdesk AJ Helpdesk SAAS is an economic, easy to use and useful tool for the growth of all type of business.
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Focus Desk  

1
Multi-channel service desk & ticketing solution
Focus Desk is a cloud-based issue ticketing and service desk solution from Focus Telecom which allows users to manage customer faster and better. Read more about Focus Desk
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Multi-channel service desk & ticketing solution
Focus Desk is a cloud-based issue ticketing and service desk solution from Focus Telecom which allows users to manage customer faster and better. Read more about Focus Desk
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Gladly  

1
Gladly is a Cloud-based customer service platform
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface. Read more about Gladly
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Gladly is a Cloud-based customer service platform
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface. Read more about Gladly
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HelpMaster  

1
Helpdesk, service desk and customer support software
Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in. HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and w… Read more about HelpMasterorkflow to help you streamline your customer support operations. HelpMaster is used in all industry and business applications and can be used for sales, support, customer issues, software bug tracking and more.
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Helpdesk, service desk and customer support software
Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in. HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and w… Read more about HelpMasterorkflow to help you streamline your customer support operations. HelpMaster is used in all industry and business applications and can be used for sales, support, customer issues, software bug tracking and more.
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Zent.io  

1
Cloud omnichannel contact center software
Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal. Read more about Zent.io
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Cloud omnichannel contact center software
Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal. Read more about Zent.io
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helppeople Cloud  

1
Spanish helpdesk solution for small to large businesses
helppeople Cloud is a helpdesk solution designed to help businesses of all sizes manage assets, tickets, requirements, service level agreements (SLAs), projects, incidents, and more. The platform enables users to streamline support service processes via automated workflows, and self-service portals. Read more about helppeople Cloud
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Spanish helpdesk solution for small to large businesses
helppeople Cloud is a helpdesk solution designed to help businesses of all sizes manage assets, tickets, requirements, service level agreements (SLAs), projects, incidents, and more. The platform enables users to streamline support service processes via automated workflows, and self-service portals. Read more about helppeople Cloud
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IT Incident Software  

5
Web-based helpdesk management solution
Dude Solutions Help Desk is a web-based IT helpdesk management solution that enables organizations to resolve requests by tracking assets and automating workflows. Read more about IT Incident Software
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Web-based helpdesk management solution
Dude Solutions Help Desk is a web-based IT helpdesk management solution that enables organizations to resolve requests by tracking assets and automating workflows. Read more about IT Incident Software
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Elementool Help Desk  

1
Help Desk
Elementool Help Desk is a web-based Help Desk that allows your team to track issues/tickets collaboratively with a competitive, easy-to-use application that integrates well with existing systems, while saving you time and money. Help Desk's robust incident life cycle management allows you to track customer inquiries, prioritize, assign calls to t… Read more about Elementool Help Deskeam members, and generate reports. Help Desk contains everything needed to track and resolve all aspects of your customer support. With Help Desk, you can place a knowledge base search box on your website to allow your customers and team members to get immediate access to answers about your products, company or any other issue. In addition, Help Desk generates an HTML form to place on your website which enables customers, team members and others to submit issues to your account, directly from your website-without the need to login to your account on Elementool’s website. See why companies like Motorola, BP, and Best Buy are using Help Desk.
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Help Desk
Elementool Help Desk is a web-based Help Desk that allows your team to track issues/tickets collaboratively with a competitive, easy-to-use application that integrates well with existing systems, while saving you time and money. Help Desk's robust incident life cycle management allows you to track customer inquiries, prioritize, assign calls to t… Read more about Elementool Help Deskeam members, and generate reports. Help Desk contains everything needed to track and resolve all aspects of your customer support. With Help Desk, you can place a knowledge base search box on your website to allow your customers and team members to get immediate access to answers about your products, company or any other issue. In addition, Help Desk generates an HTML form to place on your website which enables customers, team members and others to submit issues to your account, directly from your website-without the need to login to your account on Elementool’s website. See why companies like Motorola, BP, and Best Buy are using Help Desk.
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Enterprise Service Desk  

1
ITIL-based incident, service and change management solution
Enterprise Service Desk is a scalable ITIL-based help desk solution delivering a multitude of features across incident, service and change request management. Read more about Enterprise Service Desk
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ITIL-based incident, service and change management solution
Enterprise Service Desk is a scalable ITIL-based help desk solution delivering a multitude of features across incident, service and change request management. Read more about Enterprise Service Desk
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PHC Service FX  

1
Don’t just give answers. Give solutions.
Give your customers what they deserve, stellar support. Handle tickets from your inbox.  Read more about PHC Service FX
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Don’t just give answers. Give solutions.
Give your customers what they deserve, stellar support. Handle tickets from your inbox.  Read more about PHC Service FX
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SpiceCSM  

1
Integration Platform as a Service for contact centers
SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact cen… Read more about SpiceCSMter will not only provide higher quality service, but at a lower cost.
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Integration Platform as a Service for contact centers
SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact cen… Read more about SpiceCSMter will not only provide higher quality service, but at a lower cost.
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e-ServiceSuite  

1
Help Desk, Service Management, Enterprise Solution
Service Desk ticketing solution that ties together Incident, Request, Problem and Change management seamlessly, all driven by dynamic Service Level Agreements. Read more about e-ServiceSuite
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Help Desk, Service Management, Enterprise Solution
Service Desk ticketing solution that ties together Incident, Request, Problem and Change management seamlessly, all driven by dynamic Service Level Agreements. Read more about e-ServiceSuite
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eStreamDesk Helpdesk  

1
Online helpdesk & knowledge base simplified
eStreamDesk automates help desk & ticketing activities with a workflow rules engine, email conversion, social media integration, localization & self service. Read more about eStreamDesk Helpdesk
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Online helpdesk & knowledge base simplified
eStreamDesk automates help desk & ticketing activities with a workflow rules engine, email conversion, social media integration, localization & self service. Read more about eStreamDesk Helpdesk
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Akio  

0
Multi-channel customer relations management platform
Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams. Read more about Akio
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Multi-channel customer relations management platform
Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams. Read more about Akio
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CRMdesk  

0
CRMdesk: Web-based helpdesk for customer support automation
CRMdesk is very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. CRMdesk allows supporting an unlimited number of customers and may be seamlessly integrated with a company’s web site. Read more about CRMdesk
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CRMdesk: Web-based helpdesk for customer support automation
CRMdesk is very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. CRMdesk allows supporting an unlimited number of customers and may be seamlessly integrated with a company’s web site. Read more about CRMdesk
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Cingo  

0
Omni-channel customer service platform
Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling. Read more about Cingo
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Omni-channel customer service platform
Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling. Read more about Cingo
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CommBox  

0
Cloud-based contact center and customer service solution
CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients. Read more about CommBox
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Cloud-based contact center and customer service solution
CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients. Read more about CommBox
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ConnectWise UK  

0
Business management platform for the IT industry
Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers! Read more about ConnectWise UK
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Business management platform for the IT industry
Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers! Read more about ConnectWise UK
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Elementool  

0
IT project management
Elementool has a 10 year track record of helping some of the world's largest companies save time and money on IT projects. We’ve seen savings of up to 40% on project costs, by implementing our Application Lifecycle Management solutions. Learn more on how to make these solutions work for your company by visiting our website. Read more about Elementool
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IT project management
Elementool has a 10 year track record of helping some of the world's largest companies save time and money on IT projects. We’ve seen savings of up to 40% on project costs, by implementing our Application Lifecycle Management solutions. Learn more on how to make these solutions work for your company by visiting our website. Read more about Elementool
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Folder HelpDesk  

0
Helpdesk ticket collaboration system
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Attached files and rich text. Sort tickets. Iinformation from Contacts or GAL. For public folder or shared mailbox.  Read more about Folder HelpDesk
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Helpdesk ticket collaboration system
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Attached files and rich text. Sort tickets. Iinformation from Contacts or GAL. For public folder or shared mailbox.  Read more about Folder HelpDesk
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Helpdesk Pilot  

0
IT help desk management software
Helpdesk Pilot is a customer support and IT help desk management software that combines email management, ticket management, issue tracking and reporting. The solution caters to both IT support and customer support departments across a range of industries, from education to technology. Read more about Helpdesk Pilot The ticket management features of the app allow you to categorize and filter incoming email requests, along with providing an end user self service ticket management interface.
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IT help desk management software
Helpdesk Pilot is a customer support and IT help desk management software that combines email management, ticket management, issue tracking and reporting. The solution caters to both IT support and customer support departments across a range of industries, from education to technology. Read more about Helpdesk Pilot The ticket management features of the app allow you to categorize and filter incoming email requests, along with providing an end user self service ticket management interface.
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IT Help Desk  

0
Customer Service & Support
With Comindware Tracker you can: Deliver more efficient IT services with carefully designed, standards-based workflow processes, workflow automation, and integrated task management Use Comindware’s graphical Workflow Builder and Form Builder to visually and interactively customize IT workflow processes to your exact needs Automate and strea… Read more about IT Help Deskmline handling of IT help desk requests with automated request routing, prioritization, and escalation Track issues and automatically generate tasks for each step of the workflow process via exclusive ConnectStep™ technology Track processing of each request and view its complete history Resolve issues more efficiently with integrated collaboration features Manage inventory, catalogs, supplier lists, and an internal knowledgebase Access real-time status reports, reporting dashboards, and advanced analytics to measure and monitor IT help desk act
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Customer Service & Support
With Comindware Tracker you can: Deliver more efficient IT services with carefully designed, standards-based workflow processes, workflow automation, and integrated task management Use Comindware’s graphical Workflow Builder and Form Builder to visually and interactively customize IT workflow processes to your exact needs Automate and strea… Read more about IT Help Deskmline handling of IT help desk requests with automated request routing, prioritization, and escalation Track issues and automatically generate tasks for each step of the workflow process via exclusive ConnectStep™ technology Track processing of each request and view its complete history Resolve issues more efficiently with integrated collaboration features Manage inventory, catalogs, supplier lists, and an internal knowledgebase Access real-time status reports, reporting dashboards, and advanced analytics to measure and monitor IT help desk act
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ITSM 365  

0
100% customizable Service Desk for any business small or large
Out-of-the-box solution covering all your needs. Manage incidents, problems, tasks and changes. Get the approval from your users. Sign and control SLA contract. Build your configuration database & knowledge base. Read more about ITSM 365
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100% customizable Service Desk for any business small or large
Out-of-the-box solution covering all your needs. Manage incidents, problems, tasks and changes. Get the approval from your users. Sign and control SLA contract. Build your configuration database & knowledge base. Read more about ITSM 365
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