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Help Desk & Ticketing Software

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.
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Customer Service & SupportIT ManagementCollaboration

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Here's our list of apps for Help Desk & Ticketing software. Filters help you narrow down the results to find exactly what you’re looking for.

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186 apps
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Track-It!  

68
Help desk and asset management
Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one central… Read more about Track-It!ized system.
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Track-It!

68
Help desk and asset management
Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one central… Read more about Track-It!ized system.
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VidGrid  

29
Video's Most Interactive Platform
VidGrid is Video's Most Interactive Platform. Read more about VidGrid
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VidGrid

29
Video's Most Interactive Platform
VidGrid is Video's Most Interactive Platform. Read more about VidGrid
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Deskpro  

32
Customer service software you can depend on
Helpdesk software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise. Read more about Deskpro
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Deskpro

32
Customer service software you can depend on
Helpdesk software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise. Read more about Deskpro
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UseResponse  

29
All-in-one customer support suite
Organize online documentation and provide customer support with UseResponse's customer feedback software and help desk system.  Read more about UseResponse
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UseResponse

29
All-in-one customer support suite
Organize online documentation and provide customer support with UseResponse's customer feedback software and help desk system.  Read more about UseResponse
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PROMYS CRM Help Desk PSA  

27
Cloud-based CRM, Help Desk, and PSA software.
E-mail ticketing, portal, RMM integration ensure that details about customer support contracts, SLA's and customer assets are at your technicians’ finger tips. Read more about PROMYS CRM Help Desk PSA
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PROMYS CRM Help Desk PSA

27
Cloud-based CRM, Help Desk, and PSA software.
E-mail ticketing, portal, RMM integration ensure that details about customer support contracts, SLA's and customer assets are at your technicians’ finger tips. Read more about PROMYS CRM Help Desk PSA
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C-Desk  

26
Customer Service, Help Desk, Complaint Management
Help desk solution with service request management, knowledge base, task management, surveys. Read more about C-Desk
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C-Desk

26
Customer Service, Help Desk, Complaint Management
Help desk solution with service request management, knowledge base, task management, surveys. Read more about C-Desk
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iorad  

23
Create application instructions and step-by-step tutorials
Create & share how-to's to quickly support your users in a snap. Read more about iorad
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iorad

23
Create application instructions and step-by-step tutorials
Create & share how-to's to quickly support your users in a snap. Read more about iorad
Learn moreCompare

JitBit Help Desk  

28
Helpdesk ticketing system software
JitBit provides a helpdesk ticketing system for freelancers, startups, and small businesses, as well as large enterprises. The app allows you to manage and track all incoming support request emails and their associated tickets, automating tasks and organizing tickets into categories. Read more about JitBit Help Desk The help desk is protected by SSL and hosted by AWS servers providing daily backups and 24x7 monitoring. The web-based help desk fully integrates with your email and Active Directory, providing a detailed overview of all your tickets and customers. You can organize tickets by allocating categories and tags and view specific tickets through filters. You can use filters to route tickets, apply certain actions and set priorities. You can also use tickets to create a knowledge base and report on business performance.
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JitBit Help Desk

28
Helpdesk ticketing system software
JitBit provides a helpdesk ticketing system for freelancers, startups, and small businesses, as well as large enterprises. The app allows you to manage and track all incoming support request emails and their associated tickets, automating tasks and organizing tickets into categories. Read more about JitBit Help Desk The help desk is protected by SSL and hosted by AWS servers providing daily backups and 24x7 monitoring. The web-based help desk fully integrates with your email and Active Directory, providing a detailed overview of all your tickets and customers. You can organize tickets by allocating categories and tags and view specific tickets through filters. You can use filters to route tickets, apply certain actions and set priorities. You can also use tickets to create a knowledge base and report on business performance.
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osTicket  

38
Customer support ticket system
osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. Read more about osTicket You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.
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osTicket

38
Customer support ticket system
osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. Read more about osTicket You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.
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Magentrix Communities  

23
Partner (PRM), Customer and Employee Communities
Provide your customers with a self-service experience so they can access information, view support documents and help each other. Read more about Magentrix Communities
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Magentrix Communities

23
Partner (PRM), Customer and Employee Communities
Provide your customers with a self-service experience so they can access information, view support documents and help each other. Read more about Magentrix Communities
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eHelpDesk  

18
Cloud based help desk software for businesses of all sizes
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. We offer all our modules with full functionality in a simple product bundle. Read more about eHelpDesk
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eHelpDesk

18
Cloud based help desk software for businesses of all sizes
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. We offer all our modules with full functionality in a simple product bundle. Read more about eHelpDesk
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iSupport  

32
Customer Service, Help Desk, ITSM, Remote Support
End users can submit requests for service, search for solutions, and view the status of their open incidents. Read more about iSupport
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iSupport

32
Customer Service, Help Desk, ITSM, Remote Support
End users can submit requests for service, search for solutions, and view the status of their open incidents. Read more about iSupport
Learn more

Kustomer  

23
Modern Customer Service Software For Customer-First Brands
Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets. Read more about Kustomer
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Kustomer

23
Modern Customer Service Software For Customer-First Brands
Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets. Read more about Kustomer
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Casengo  

18
Customer Support Software for Live Chat, Email and Twitter
Casengo is a multichannel customer support tool with a built-in helpdesk ticketing system, knowledgebase, live chat, customer history & email management. Read more about Casengo
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Casengo

18
Customer Support Software for Live Chat, Email and Twitter
Casengo is a multichannel customer support tool with a built-in helpdesk ticketing system, knowledgebase, live chat, customer history & email management. Read more about Casengo
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Mi4biz  

17
End-to-end omnichannel customer experience management
Mi4biz is a cloud-based, end-to-end issue management solution which offers omni-channel communication, escalation, automated workflows & advanced reporting capabilities. The platform allows users to create issue-specific workflows, assign tasks, track performance, identify route causes, and more. Read more about Mi4biz
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Mi4biz

17
End-to-end omnichannel customer experience management
Mi4biz is a cloud-based, end-to-end issue management solution which offers omni-channel communication, escalation, automated workflows & advanced reporting capabilities. The platform allows users to create issue-specific workflows, assign tasks, track performance, identify route causes, and more. Read more about Mi4biz
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Gorgias  

18
Help desk and customer service solution
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service… Read more about Gorgias
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Gorgias

18
Help desk and customer service solution
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service… Read more about Gorgias
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Dell KACE  

29
Help Desk
Comprehensive and easy-to-use appliance-based help desk software solution. Read more about Dell KACE
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Dell KACE

29
Help Desk
Comprehensive and easy-to-use appliance-based help desk software solution. Read more about Dell KACE
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InfoServ  

12
Integrated Call Center, Help Desk, and CRM software system
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization. Read more about InfoServ
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InfoServ

12
Integrated Call Center, Help Desk, and CRM software system
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization. Read more about InfoServ
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SupportBee  

23
Customer support help desk software
Lasting relationships are built on meaningful conversations, one at a time. SupportBee is designed to facilitate such conversations. We provide you with the right tools to craft personalized replies. Read more about SupportBee
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SupportBee

23
Customer support help desk software
Lasting relationships are built on meaningful conversations, one at a time. SupportBee is designed to facilitate such conversations. We provide you with the right tools to craft personalized replies. Read more about SupportBee
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HarmonyPSA  

18
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
Learn moreAdd to compareCompareRemove app

HarmonyPSA

18
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
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4me  

14
Enterprise service management with SIAM support
For details, please visit 4me's blog posts on incident management at: https://www.4me.com/blog/category/incident-management/ Read more about 4me
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4me

14
Enterprise service management with SIAM support
For details, please visit 4me's blog posts on incident management at: https://www.4me.com/blog/category/incident-management/ Read more about 4me
Learn moreCompare

Oracle RightNow Contact Center Experience  

20
Multi-channel contact center
Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge. Read more about Oracle RightNow Contact Center Experience
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Oracle RightNow Contact Center Experience

20
Multi-channel contact center
Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge. Read more about Oracle RightNow Contact Center Experience
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LiveZilla  

14
Help Desk, Live Chat
Live chat software with multi-website support, visitor monitoring, and offline messaging functionality. Read more about LiveZilla
Learn more

LiveZilla

14
Help Desk, Live Chat
Live chat software with multi-website support, visitor monitoring, and offline messaging functionality. Read more about LiveZilla
Learn more

Paldesk  

10
Live chat & omni-channel helpdesk software
Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients. Read more about Paldesk
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Paldesk

10
Live chat & omni-channel helpdesk software
Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients. Read more about Paldesk
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Wowdesk  

9
Omnichannel customer service help desk software
Wowdesk is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services at best price. Wowdesk can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes… Read more about Wowdesk
Learn moreAdd to compareCompareRemove app

Wowdesk

9
Omnichannel customer service help desk software
Wowdesk is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services at best price. Wowdesk can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes… Read more about Wowdesk
Learn moreCompare
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