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Help Desk Software - Page 5

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.

212 software options

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Zingtree

4.4
(94)

Build interactive decision trees that guide your teams.

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Build question & answer style troubleshooters for fewer tickets and customer self-help

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SherpaDesk

4.8
(58)

A support soution to help track time and manage projects

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Receive, resolve and report on all customer requests. SherpaDesk's mobile is the perfect solution for any business that have techs who work in the field

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Re:amaze

4.8
(50)

Support, engage, and convert customers on a single platform.

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Consolidated helpdesk for chat, email, social media (Facebook, Messenger, Twitter, Instagram), and mobile SMS/MMS. Team inboxes. Team workflows.

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Yetiforce

4.8
(50)

Open source CRM system

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YetiForce is an innovative and versatile CRM system that collects all information related to the most important business processes, such as sales, marketing, projects, accounting, support, logistics, and many more. It is truly open source and always free-to-use for unlimited number of users.

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Mojo Help Desk

4.5
(69)

Bug fixes, customer & employee requests with Mojo Helpdesk

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Use Mojo to create a branded helpdesk that supports ticket management, a customer support portal, SLAs, satisfaction ratings, time tracking, reports & more.

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Crisp

4.5
(63)

All-in-one multi-channel solution for customer messaging

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Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

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Tracker

4.4
(66)

Customer Service and Support Management Software

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PhaseWare Tracker enables IT help desks to track incidents from resolution to closure, with additional tools for self-service, knowledge management and more.

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OTRS

4.5
(61)

Helpdesk software for customer service management teams

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OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

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Groove

4.4
(63)

Support, Simplified.

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Use Groove's ticket management system to assign, prioritize & track support requests, automate actions & workflows, log contact details & interactions, & more.

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Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

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Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base.

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Giva

4.9
(35)

Cloud based help desk software for businesses of all sizes

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Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. We offer all our modules with full functionality in a simple product bundle.

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ServiceNow

4.4
(62)

Enterprise IT service cloud solutions

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ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

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AzureDesk

4.5
(48)

Help desk software for SMBs

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AzureDesk - Only helpdesk software with 5$ per agent with all the "must
have" features of enterprise class systems offered to all businesses at
minimal cost.

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Gmelius

4.7
(38)

Gmelius transforms Gmail into a team workspace

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Gmelius is a cloud-based collaboration tool that brings teams together within the Gmail platform. By transforming email inboxes into a workspace for team collaboration, Gmelius allows teams to manage projects and clients without leaving their inbox.

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NABD System

4.6
(38)

Omnichannel Customer support & Help Desk software-FREE PLAN

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Simple, scablable and powerful omnichannel customer service solution for organizations committed to deliver highest level of service to its clients.

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iorad

4.7
(34)

Create application instructions and step-by-step tutorials

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Create & share how-to's to quickly support your users in a snap.

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eDesk

4.5
(44)

The World's #1 eCommerce Help Desk

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Quickly connect with your customers, wherever you sell online. Centralize customer queries and order details from all your sales channels in a simple dashboard.

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UseResponse

4.7
(32)

All-in-one Customer Support and Feedback Suite

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Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

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ilos

4.8
(29)

Video's Most Interactive Platform

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VidGrid is an interactive video management software designed to help businesses record videos and improve participants' engagement through in-video questions, surveys, polls, and call-to-action. Administrators can monitor users' behavior and organize captured videos in multiple folders.

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One to One Plus

4.8
(28)

Asset and help desk management software for K-12 schools

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One to One Plus is a cloud-based asset management software that helps schools record and track inventory and manage help desk processes. Features include data import/export, auditing, notifications, user profile creation, automated workflows, and compliance management.

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DeskPRO

4.6
(35)

Customer service software you can depend on

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Helpdesk software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.

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Track-It!

4.1
(71)

Help desk and asset management

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Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one centralized system.

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C-Desk

4.7
(27)

Cloud-based help desk software for customer support teams

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C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments & receive notifications about overriding SLAs.

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Call Center Studio

4.5
(37)

Cloud-based call center management software

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Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform. Key features include reporting, voicemail management, call recording, IVR, database administration, workflow configuration, KPI monitoring, and more.

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PROMYS

4.7
(27)

Cloud-based CRM, Help Desk, and PSA software.

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E-mail ticketing, portal, RMM integration ensure that details about customer support contracts, SLA's and customer assets are at your technicians’ finger tips.

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