Help Desk & Ticketing Software

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.
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Here's our list of apps for Help Desk & Ticketing software. Filters help you narrow down the results to find exactly what you’re looking for.

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186 apps

Helpshift  

26
Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
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Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
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UVdesk  

12
Open Source & SaaS based helpdesk for eCommerce merchants
UVdesk offers both Open Source and SaaS-based helpdesk solution also built using Standard Symfony/PHP component. Read more about UVdesk
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Open Source & SaaS based helpdesk for eCommerce merchants
UVdesk offers both Open Source and SaaS-based helpdesk solution also built using Standard Symfony/PHP component. Read more about UVdesk
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Boomtown  

11
Customizable product support platform
Boomtown is a product support platform designed to help banking businesses, value-added resellers (VARs), and technology providers activate new customers through personalized services. Representatives can utilize smart inbox prioritization capabilities to provide customer support via any channel. Read more about Boomtown
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Customizable product support platform
Boomtown is a product support platform designed to help banking businesses, value-added resellers (VARs), and technology providers activate new customers through personalized services. Representatives can utilize smart inbox prioritization capabilities to provide customer support via any channel. Read more about Boomtown
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Symphony SUMMIT  

10
The Intelligent ITSM Platform for Smart Organizations
An Intelligent, Integrated & Innovative ITIL 2011 certified ITSM Platform, unifying IT Operations across Service, Asset, Availability & Project Management. Read more about Symphony SUMMIT
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The Intelligent ITSM Platform for Smart Organizations
An Intelligent, Integrated & Innovative ITIL 2011 certified ITSM Platform, unifying IT Operations across Service, Asset, Availability & Project Management. Read more about Symphony SUMMIT
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SmartSupport  

12
Internal & external knowledge base and forum management platform
SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Read more about SmartSupport Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give you customers and agents access to information from anywhere at any time. Features: powerful search engine, internal/external kb moderator tools, workflows, ticketing, alerts, troubleshooting guides, custom forms, real-time editor, user permissions, article templates and snippets, customizable themes, statistics and advanced reporting, drafts and auto-saving, and more. SmartSupport is a powerful, yet simple way to manage your support content!
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Internal & external knowledge base and forum management platform
SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Read more about SmartSupport Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give you customers and agents access to information from anywhere at any time. Features: powerful search engine, internal/external kb moderator tools, workflows, ticketing, alerts, troubleshooting guides, custom forms, real-time editor, user permissions, article templates and snippets, customizable themes, statistics and advanced reporting, drafts and auto-saving, and more. SmartSupport is a powerful, yet simple way to manage your support content!
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ManageEngine SupportCenter Plus  

10
Web based customer support
SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self service, contracts & SLA management, reporting & more. Read more about ManageEngine SupportCenter Plus
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Web based customer support
SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self service, contracts & SLA management, reporting & more. Read more about ManageEngine SupportCenter Plus
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Re:Desk  

6
Help desk software for eCommerce or multi-vendor stores
Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores. Read more about Re:Desk
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Help desk software for eCommerce or multi-vendor stores
Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores. Read more about Re:Desk
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OfficeAmp  

11
Office operations & issue management software on Slack.
Easily collect, manage, resolve issues related to office operations. Categorize & assign tasks within Slack or MS Teams- where your team works! Read more about OfficeAmp
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Office operations & issue management software on Slack.
Easily collect, manage, resolve issues related to office operations. Categorize & assign tasks within Slack or MS Teams- where your team works! Read more about OfficeAmp
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Vorex PSA  

17
Manage Clients, Projects, Time/Billing All From a Single Platform
Vorex aims to simplify the conversation around PSA and online project management and capitalize on having developed an intuitive, easy-to-use solution. Read more about Vorex PSA
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Manage Clients, Projects, Time/Billing All From a Single Platform
Vorex aims to simplify the conversation around PSA and online project management and capitalize on having developed an intuitive, easy-to-use solution. Read more about Vorex PSA
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C2 ATOM  

11
All-in-one service desk software
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2 ATOM
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All-in-one service desk software
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2 ATOM
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Helprace  

6
All-in-one customer service solution
Helprace can be used as an email manager or full-fledged ticketing system. Manage workflows, saved commands / replies, users and reports. Read more about Helprace
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All-in-one customer service solution
Helprace can be used as an email manager or full-fledged ticketing system. Manage workflows, saved commands / replies, users and reports. Read more about Helprace
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ClickDesk  

18
Live chat for customer support
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk. Read more about ClickDesk
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Live chat for customer support
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk. Read more about ClickDesk
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Milldesk  

5
IT help desk and service desk management
Milldesk is an IT help desk and service management platform designed for IT service providers and organizations of all sizes. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management. Read more about Milldesk
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IT help desk and service desk management
Milldesk is an IT help desk and service management platform designed for IT service providers and organizations of all sizes. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management. Read more about Milldesk
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Interakt  

4
Supercharged Customer Engagement and Support platform.
Interakt is an All-In-One Customer Engagement and Support platform, which lets convert leads to paying customers with powerful marketing automation applications. Read more about Interakt
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Supercharged Customer Engagement and Support platform.
Interakt is an All-In-One Customer Engagement and Support platform, which lets convert leads to paying customers with powerful marketing automation applications. Read more about Interakt
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Richpanel  

4
Effortless Ecommerce Customer Support
Help Desk & Ticketing software purpose built for Ecommerce teams. Richpanel consolidates customer orders, tracking details & website activities so your team has all the context to assist customers quickly, at scale. Read more about Richpanel
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Effortless Ecommerce Customer Support
Help Desk & Ticketing software purpose built for Ecommerce teams. Richpanel consolidates customer orders, tracking details & website activities so your team has all the context to assist customers quickly, at scale. Read more about Richpanel
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AIhelp  

5
BEST In-App Messaging & Operations for AI Customer Support
AIhelp is a customizable in-app customer support & SDK messaging tool with AI chatbot, designed to help businesses meet customer requirements and satisfaction. Read more about AIhelp
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BEST In-App Messaging & Operations for AI Customer Support
AIhelp is a customizable in-app customer support & SDK messaging tool with AI chatbot, designed to help businesses meet customer requirements and satisfaction. Read more about AIhelp
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EvantoDesk  

3
Help desk software for small & medium businesses
EvantoDesk is simple help desk software and simple customer service software specifically for SMBs. Read more about EvantoDesk
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Help desk software for small & medium businesses
EvantoDesk is simple help desk software and simple customer service software specifically for SMBs. Read more about EvantoDesk
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ITarian  

3
IT and remote access management solution
ITarian remote access & IT management solution that helps companies connect and communicate with clients & employees, facilitating remote file access, system monitoring, troubleshooting, and operations management. Users can create multiple groups & define roles to provide secure access to resources. Read more about ITarian
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IT and remote access management solution
ITarian remote access & IT management solution that helps companies connect and communicate with clients & employees, facilitating remote file access, system monitoring, troubleshooting, and operations management. Users can create multiple groups & define roles to provide secure access to resources. Read more about ITarian
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Parature  

11
Customer service software from Microsoft
Parature from Microsoft helps to manage multi-channel interactions, provide self service support and build knowledge. Read more about Parature
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Customer service software from Microsoft
Parature from Microsoft helps to manage multi-channel interactions, provide self service support and build knowledge. Read more about Parature
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Clarity Connect  

8
Full-featured contact center native to Skype for Business
Clarity Connect, native to Skype for Business, empowers support teams with intelligently and intuitively configurable workflows for call, chat, and email . Read more about Clarity Connect
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Full-featured contact center native to Skype for Business
Clarity Connect, native to Skype for Business, empowers support teams with intelligently and intuitively configurable workflows for call, chat, and email . Read more about Clarity Connect
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ServiceWise  

3
Web based help desk management software
ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features. Read more about ServiceWise
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Web based help desk management software
ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features. Read more about ServiceWise
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iHelpDesk  

3
Cloud-based help desk service
iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. Read more about iHelpDesk
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Cloud-based help desk service
iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. Read more about iHelpDesk
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Logicalware  

2
Customer communication management
Logicalware is the UK-based software developer of a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries. MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly, consi… Read more about Logicalwarestently and efficiently. In depth administration capabilities also enable you to effectively manage, track and report on all areas of your customer service. MailManager is used across a wide variety of industries, including Call Centres, E-commerce & Online Retailers and Insurance Companies and clients include Ryanair, Maplin, GoSkippy, Dobbies, WWF (UK) and Spark Energy. Through consultation and close collaboration, we tailor our solutions to fit our clients’ needs. We analyse and map your customer service workflows to optimise MailManager for your business and determine the level of systems integration and customisation required.
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Customer communication management
Logicalware is the UK-based software developer of a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries. MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly, consi… Read more about Logicalwarestently and efficiently. In depth administration capabilities also enable you to effectively manage, track and report on all areas of your customer service. MailManager is used across a wide variety of industries, including Call Centres, E-commerce & Online Retailers and Insurance Companies and clients include Ryanair, Maplin, GoSkippy, Dobbies, WWF (UK) and Spark Energy. Through consultation and close collaboration, we tailor our solutions to fit our clients’ needs. We analyse and map your customer service workflows to optimise MailManager for your business and determine the level of systems integration and customisation required.
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FuseDesk  

4
Help Desk, Support Ticketing, and Messaging Platform
FuseDesk is your Multi-Channel Help Desk and Ticket Platform empowering your team to meet your prospects and customers where they are from email to support tickets to live chat, FaceBook Messenger, SMS, and beyond. Win more raving fans with the only helpdesk you'll ever need - today. Read more about FuseDesk
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Help Desk, Support Ticketing, and Messaging Platform
FuseDesk is your Multi-Channel Help Desk and Ticket Platform empowering your team to meet your prospects and customers where they are from email to support tickets to live chat, FaceBook Messenger, SMS, and beyond. Win more raving fans with the only helpdesk you'll ever need - today. Read more about FuseDesk
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LBi HR HelpDesk  

3
Cloud-based HR management system with call-tracking workflow
LBi HR Helpdesk is a cloud-based HR management system with a call tracking workflow solution designed to empower employees, reduce help calls and lower HR costs. Read more about LBi HR HelpDesk
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Cloud-based HR management system with call-tracking workflow
LBi HR Helpdesk is a cloud-based HR management system with a call tracking workflow solution designed to empower employees, reduce help calls and lower HR costs. Read more about LBi HR HelpDesk
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