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Freshdesk logo
4.5
3.2K

Online helpdesk system and customer service software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Freshdesk users   
avatar
avatar
+15
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
LiveChat logo
4.6
1.6K

Customer service software that boosts online sales.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.6
Pros and Cons from LiveChat users   
avatar
avatar
+15
I love using this software and it's fun to use and see yourself improving your typing skills.
They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.
There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.
Some of the participant are rude. Maybe the admin should screen the people who wants to use this software.
Very easy to use and customers love reaching out to us via LiveChat. Our customers love booking appointments using this software.
It keeps me connected with people who can help. That is especially important these days where its just not as feasible to walk inside someplace, or even get prompt help over a telephone.
LiveChat is the perfect way to interact with potential customers and keep them interested in your product.
I like how easy and fast it is to talk to customer service representative on this software. It is one of my favorite softwares.
We speak to members and applicants every day using this feature. It's perfect and provides opportunities for macro and Zendesk integration.
It is very effective way to communicate with our costumer...it have really helped us save our time. This is something that all the business houses should try once.
Overall, anyone can figure out how to type in a url and enter a code and quickly solve their problems with someone on the other like. Efficiency at its finest.
It's relatively easy to use and it's very useful to be able to see where your customer is browsing from and what they are seeing.
Experience as a user for multiple major retailers. Rapid response, and generally comprehensive and useful.
Excellent resource for companies looking to increase customer support and sales.
I love using this software and it's fun to use and see yourself improving your typing skills.
They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.
There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.
Some of the participant are rude. Maybe the admin should screen the people who wants to use this software.
Very easy to use and customers love reaching out to us via LiveChat. Our customers love booking appointments using this software.
It keeps me connected with people who can help. That is especially important these days where its just not as feasible to walk inside someplace, or even get prompt help over a telephone.
LiveChat is the perfect way to interact with potential customers and keep them interested in your product.
I like how easy and fast it is to talk to customer service representative on this software. It is one of my favorite softwares.
We speak to members and applicants every day using this feature. It's perfect and provides opportunities for macro and Zendesk integration.
It is very effective way to communicate with our costumer...it have really helped us save our time. This is something that all the business houses should try once.
Overall, anyone can figure out how to type in a url and enter a code and quickly solve their problems with someone on the other like. Efficiency at its finest.
It's relatively easy to use and it's very useful to be able to see where your customer is browsing from and what they are seeing.
Experience as a user for multiple major retailers. Rapid response, and generally comprehensive and useful.
Excellent resource for companies looking to increase customer support and sales.
I love using this software and it's fun to use and see yourself improving your typing skills.
They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.
There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.
Some of the participant are rude. Maybe the admin should screen the people who wants to use this software.
Very easy to use and customers love reaching out to us via LiveChat. Our customers love booking appointments using this software.
It keeps me connected with people who can help. That is especially important these days where its just not as feasible to walk inside someplace, or even get prompt help over a telephone.
LiveChat is the perfect way to interact with potential customers and keep them interested in your product.
I like how easy and fast it is to talk to customer service representative on this software. It is one of my favorite softwares.
We speak to members and applicants every day using this feature. It's perfect and provides opportunities for macro and Zendesk integration.
It is very effective way to communicate with our costumer...it have really helped us save our time. This is something that all the business houses should try once.
Overall, anyone can figure out how to type in a url and enter a code and quickly solve their problems with someone on the other like. Efficiency at its finest.
It's relatively easy to use and it's very useful to be able to see where your customer is browsing from and what they are seeing.
Experience as a user for multiple major retailers. Rapid response, and generally comprehensive and useful.
Excellent resource for companies looking to increase customer support and sales.
GreenRope logo
4.3
152

Complete CRM for sales, marketing, and operations

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    3.9
    Features
    4.2
    Customer support
    4.6
Pros and Cons from GreenRope users   
avatar
avatar
avatar
+15
A great communication tool for small business. The opportunity to be able to reach prospects in an quickly and timely manner is beyond impressive.
HATE HATE HATE that spell check is not on as a default in the email settings. HATE that when you use autofill for one category it changes all the categories.
We deal with a lot of 55 - 75 year old people and the ability to go in and help them with their newsletter subscriptions as if I was them is superb.
HATE that it either does not link with my google calendar or I do not know how to link it with my google calendar.
Customer Support is GreenRope's secret advantage. Staff is very responsive and effective.
HATE that the mail does not show in my sent mail in my gmail account so I can see what was sent and when without being in the app.
You guys make me look good. Thank you very much for your help and support.
The email saving feature sort of sucks. It doesnt have the title of the emails and sometimes it is out of order.
We are confident we can not only improve our internal operation, but our customer's experience as well.
It is difficult to use and understand. The Group set up is questionable for small businesses who don't have multiple users.
Everyone is friendly, patient, and helpful. I have worked most often with representative.
No direct API as of yet between Greenrope software and my ticketing platform (not TM or Pac), though they do have APIs with other providers.
Customer Support through the live chat feature is fantastic. I always get a quick response.
The great support I get from customer support.
This software has all the features you want a CRM to have - no missing bits - having everything integrated is fantastic.
There's a real sense of a commitment to developing the software and taking on board suggestions. You don't feel like a number - you feel like you are part of the GreenRope family.
Additionally, the interface is very user friendly with question marks next to every section that will give you further information of how to complete a task if you are lost.
We invested in it for the CRM part. And then found that it provides a store, a learning platform for our online courses, excellent email marketing, calendar booking schedule.
A great communication tool for small business. The opportunity to be able to reach prospects in an quickly and timely manner is beyond impressive.
HATE HATE HATE that spell check is not on as a default in the email settings. HATE that when you use autofill for one category it changes all the categories.
We deal with a lot of 55 - 75 year old people and the ability to go in and help them with their newsletter subscriptions as if I was them is superb.
HATE that it either does not link with my google calendar or I do not know how to link it with my google calendar.
Customer Support is GreenRope's secret advantage. Staff is very responsive and effective.
HATE that the mail does not show in my sent mail in my gmail account so I can see what was sent and when without being in the app.
You guys make me look good. Thank you very much for your help and support.
The email saving feature sort of sucks. It doesnt have the title of the emails and sometimes it is out of order.
We are confident we can not only improve our internal operation, but our customer's experience as well.
It is difficult to use and understand. The Group set up is questionable for small businesses who don't have multiple users.
Everyone is friendly, patient, and helpful. I have worked most often with representative.
No direct API as of yet between Greenrope software and my ticketing platform (not TM or Pac), though they do have APIs with other providers.
Customer Support through the live chat feature is fantastic. I always get a quick response.
The great support I get from customer support.
This software has all the features you want a CRM to have - no missing bits - having everything integrated is fantastic.
There's a real sense of a commitment to developing the software and taking on board suggestions. You don't feel like a number - you feel like you are part of the GreenRope family.
Additionally, the interface is very user friendly with question marks next to every section that will give you further information of how to complete a task if you are lost.
We invested in it for the CRM part. And then found that it provides a store, a learning platform for our online courses, excellent email marketing, calendar booking schedule.
A great communication tool for small business. The opportunity to be able to reach prospects in an quickly and timely manner is beyond impressive.
HATE HATE HATE that spell check is not on as a default in the email settings. HATE that when you use autofill for one category it changes all the categories.
We deal with a lot of 55 - 75 year old people and the ability to go in and help them with their newsletter subscriptions as if I was them is superb.
HATE that it either does not link with my google calendar or I do not know how to link it with my google calendar.
Customer Support is GreenRope's secret advantage. Staff is very responsive and effective.
HATE that the mail does not show in my sent mail in my gmail account so I can see what was sent and when without being in the app.
You guys make me look good. Thank you very much for your help and support.
The email saving feature sort of sucks. It doesnt have the title of the emails and sometimes it is out of order.
We are confident we can not only improve our internal operation, but our customer's experience as well.
It is difficult to use and understand. The Group set up is questionable for small businesses who don't have multiple users.
Everyone is friendly, patient, and helpful. I have worked most often with representative.
No direct API as of yet between Greenrope software and my ticketing platform (not TM or Pac), though they do have APIs with other providers.
Customer Support through the live chat feature is fantastic. I always get a quick response.
The great support I get from customer support.
This software has all the features you want a CRM to have - no missing bits - having everything integrated is fantastic.
There's a real sense of a commitment to developing the software and taking on board suggestions. You don't feel like a number - you feel like you are part of the GreenRope family.
Additionally, the interface is very user friendly with question marks next to every section that will give you further information of how to complete a task if you are lost.
We invested in it for the CRM part. And then found that it provides a store, a learning platform for our online courses, excellent email marketing, calendar booking schedule.
Kayako logo
4.0
169

Unified customer service platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.9
    Features
    3.8
    Customer support
    3.9
Pros and Cons from Kayako users   
avatar
avatar
avatar
+15
Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
The migration to the new version was horrible. There was little communication and I had to keep following up.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Features and functionality missing or not working.
I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.
I have used this and I am surprised that the review at your website is so much biased.
One of the nice things about Kayako was the ability to see when the recipients of an email opened it or looked at it. If there were several recipients, it would break down who opened the email, when.
In case the user enters a wrong email address or misses a word while entering the email address, it becomes difficult to get back to him. Incase we dont reply on time).
I like that we are able to integrate it into our workflow using the APIs. It is easy to use and helps us manage lots of support email and phone calls.
At the time we had several issues keeping track of the workload our staff were under, and this resulted in very poor customer service.
It it nice to be able to pull up multiple conversations/tickets within one window, as it made it easy to switch between current ongoing projects and also complete research with little confusion.
Software internationalization and available translations are poor. Even if my team contributed full UI translation for language 'it' on transifex most of the UI is not translated yet.
I use the Kayako software to submit customer service tickets in my work. I can also see the status of each tickets so it is helpful to keep track.
Missing bits and pieces in API and datamodel. Integration of the custom fields created on Ticket / timetrack/Billing.
I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily.
There were few reporting tools and there was no way to set follow-up tasks.
Really easy and streamlined customer experience.
WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.
Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
The migration to the new version was horrible. There was little communication and I had to keep following up.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Features and functionality missing or not working.
I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.
I have used this and I am surprised that the review at your website is so much biased.
One of the nice things about Kayako was the ability to see when the recipients of an email opened it or looked at it. If there were several recipients, it would break down who opened the email, when.
In case the user enters a wrong email address or misses a word while entering the email address, it becomes difficult to get back to him. Incase we dont reply on time).
I like that we are able to integrate it into our workflow using the APIs. It is easy to use and helps us manage lots of support email and phone calls.
At the time we had several issues keeping track of the workload our staff were under, and this resulted in very poor customer service.
It it nice to be able to pull up multiple conversations/tickets within one window, as it made it easy to switch between current ongoing projects and also complete research with little confusion.
Software internationalization and available translations are poor. Even if my team contributed full UI translation for language 'it' on transifex most of the UI is not translated yet.
I use the Kayako software to submit customer service tickets in my work. I can also see the status of each tickets so it is helpful to keep track.
Missing bits and pieces in API and datamodel. Integration of the custom fields created on Ticket / timetrack/Billing.
I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily.
There were few reporting tools and there was no way to set follow-up tasks.
Really easy and streamlined customer experience.
WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.
Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
The migration to the new version was horrible. There was little communication and I had to keep following up.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Features and functionality missing or not working.
I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.
I have used this and I am surprised that the review at your website is so much biased.
One of the nice things about Kayako was the ability to see when the recipients of an email opened it or looked at it. If there were several recipients, it would break down who opened the email, when.
In case the user enters a wrong email address or misses a word while entering the email address, it becomes difficult to get back to him. Incase we dont reply on time).
I like that we are able to integrate it into our workflow using the APIs. It is easy to use and helps us manage lots of support email and phone calls.
At the time we had several issues keeping track of the workload our staff were under, and this resulted in very poor customer service.
It it nice to be able to pull up multiple conversations/tickets within one window, as it made it easy to switch between current ongoing projects and also complete research with little confusion.
Software internationalization and available translations are poor. Even if my team contributed full UI translation for language 'it' on transifex most of the UI is not translated yet.
I use the Kayako software to submit customer service tickets in my work. I can also see the status of each tickets so it is helpful to keep track.
Missing bits and pieces in API and datamodel. Integration of the custom fields created on Ticket / timetrack/Billing.
I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily.
There were few reporting tools and there was no way to set follow-up tasks.
Really easy and streamlined customer experience.
WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.
Jitbit Helpdesk logo
4.6
30

Helpdesk ticketing system software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Jitbit Helpdesk users   
avatar
avatar
avatar
+15
We can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform.
It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app.
Customer service is excellent and friendly. The product is really easy to use and a great price for the value.
With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this.
The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read.
Worst customer service ever, The App doesn't work.
Low price, responsive customer support, very nice UI.
Lack of social media integration, but you hack your own using Zapier.
I find the JitBit helpdesk application to be a very easy to utilize. The web interface is very clean and quick.
SAML single sign on to Active Directory is flawless. We hooked up both ICT and Facilities.
Really responsive to our crazy feature requests. And the on-premise version option is a nice addition, we might decide to move to it some day.
Enterprise-class helpdesk app, so many features. Love the automation module, we use it to manage our SLA rules and automatic notifications.
Low cost, does everything I needed it for. Ease of use and easy to administer.
Really fast and friendly customer support and easy to use software.
Easy to follow tracking of tickets & updates. Ability to easily add custom fields, categories and ticket types.
This helpdesk has the best UI in the niche, cool automation features, some nice integrations (we needed JIRA), but it definitely misses Twitter/Facebook integrations.
Email-to-ticket integration work flawlessly, but the UI design is what we appreciate the most. Not cluttered, not overloaded with tons of checkboxes etc.
The ability to change an email into a Ticket saved hours of support.
We can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform.
It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app.
Customer service is excellent and friendly. The product is really easy to use and a great price for the value.
With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this.
The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read.
Worst customer service ever, The App doesn't work.
Low price, responsive customer support, very nice UI.
Lack of social media integration, but you hack your own using Zapier.
I find the JitBit helpdesk application to be a very easy to utilize. The web interface is very clean and quick.
SAML single sign on to Active Directory is flawless. We hooked up both ICT and Facilities.
Really responsive to our crazy feature requests. And the on-premise version option is a nice addition, we might decide to move to it some day.
Enterprise-class helpdesk app, so many features. Love the automation module, we use it to manage our SLA rules and automatic notifications.
Low cost, does everything I needed it for. Ease of use and easy to administer.
Really fast and friendly customer support and easy to use software.
Easy to follow tracking of tickets & updates. Ability to easily add custom fields, categories and ticket types.
This helpdesk has the best UI in the niche, cool automation features, some nice integrations (we needed JIRA), but it definitely misses Twitter/Facebook integrations.
Email-to-ticket integration work flawlessly, but the UI design is what we appreciate the most. Not cluttered, not overloaded with tons of checkboxes etc.
The ability to change an email into a Ticket saved hours of support.
We can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform.