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Ocelot

AI-driven student engagement software for higher education

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Ocelot Pricing, Features, Reviews and Alternatives

Ocelot product overview

What is Ocelot?

Ocelot is a multi-function software that aims to answer every student’s question urgently. The AI chatbot provides prompt answers to students any time of the day. It is accessible from any device and allows students to ask multiple and repetitive questions. The system is designed to improve conversations between students and administrators or advisors. The live chat feature provides students a platform to ask advisors questions and seek comprehensive answers, which the bot didn’t cover.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat

Training options

Live Online
Webinars
In Person
Documentation

Ocelot pricing information

Value for money

4.7

/5

40

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Ocelot features

Functionality

4.6

/5

40
Total Features30 6 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Customizable Branding
Transcripts/Chat History
Housing Management
Student Information/Records
Transfers/Routing
Communication Management

Functionality contenders

Ocelot users reviews

Overall rating

4.7

/5

40

Positive reviews

98%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

30

9

1

0

0

Pros
I extremely pleased that I was able to email my client success manager and get a quick response. Having the virtual training sessions was super helpful with getting through setup.

HB

Holly B.

The ease of implementation; [SENSITIVE CONTENT] was is a great asset; being able to provide 24/7/365 questions to our customers; ease of adding addition Q&A.

RK

Robin K.

Appreciate passion, dedication and attentiveness of all Ocelot leadership and staff to institution and student needs. We love [SENSITIVE CONTENT.

LA

Lee Ann W.

Cons
Being a new user, we are unaware of any negatives with this platform.

RH

Ruth H.

I'm not sure if that is happening--perhaps because of the limited metrics being provided.

SM

Sue M.

Going behind the scenes can be hard to navigate.

GM

Gabriela M.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ocelot Review

Reviewed 9 months ago

Ocelot is committed to serving students and supporting staff at the college. I have nothing but positive things to say about Ocelot and the services they have provided to our college. I would highly recommend their products to anyone looking for solutions to support their staff and students.

Pros

At our institution, we utilize several products from Ocelot which includes the Ocelot Chatbot/FATV & GetSAP. One of the pros of purchasing an Ocelot software is the ease of implementation. They require little to no IT support and the Client Success Managers at Ocelot help every step of the way. Their products are straight forward and easy for students to use too! Ocelot provides support to students 24/7/365 days per year--during times that work for our students and their needs. We have students using the bot and our FATV platform during times that our department is not open and have had nothing but positive feedback from our students. Their products have been a game changer for our institution!

Cons

I don't have anything negative to say about their products. Again, they are easy to use and the Ocelot team helps every step of the way.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ocelot Review from Pima Community College

Reviewed 9 months ago

The goal of the bot is to be utilized across the college and for other/additional offices can come "on-board" to this tool. It sets a consistent tone and uniform way of communication to our students. Having this bot able to answer these up-front or first level responses creates the space that we need to able to focus our time in processing and reporting and other important activities. We are in times in which can not grow our workforce to step in and facilitate these types of responses.

Pros

faTV was the first product we began to use and it has helped us deliver detailed information to students that is "just enough" to help them understand and/or navigate a particular process. Since 2020, we have included the Chatbot in Financial Aid and we found great success in helping answer general questions. We have since incorporated many other offices to the Chatbot as well as using the LiveChat component to be able to respond to students more 'in-depth' or individual questions. This was especially useful in this time of the school closure (due to the pandemic), it added a personal touch and ability for students to connect with us.

Cons

I am aware that there is development of being able to allow the Chatbot to interface or be integrated with the student information system that is used to allow for customized, specific responses to students. This would be phenomenal to be able to enhance this tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Higher Education Chatbot

Reviewed a month ago

Our institution has several permanent teaching locations and multiple other locations where students and community members request assistance. Ocelot allows the college to provide consistent messaging to everyone as well as provide a resource during non-operating hours. The customer service and support has been extremely high quality.

Pros

This platform was quite simple to implement at our institution. Staff at Ocelot did a great job explaining, deploying the product as well as responding immediately to any questions that my staff and co-workers might have had. The product is easy to maintain, and initial feedback indicates that staff and students appreciate the concise and consistent messaging that they receive when utilized.

Cons

Being a new user, we are unaware of any negatives with this platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good but not the greatest

Reviewed 2 months ago
Pros

It may help to answer some questions posed by students and prospective students.

Cons

But many of the answers offered by the service are generic and students / inquirers almost always have follow-up questions that require a live person. So the service offered by Ocelot seems to be mostly a first-step in almost always inevitably leading to a live person being contacted.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

It's a great tool, with excellent customer service!

Reviewed 3 months ago

From start to implementation, the customer service was absolutely fantastic! I couldn't have asked for a better team. I extremely pleased that I was able to email my client success manager and get a quick response. Having the virtual training sessions was super helpful with getting through setup. The team continues to provide excellent customer service when I need their help.

Pros

Their knowledgebase is phenomenal! It was helpful to already have a library of questions included in our chatbot that we could build upon.

Cons

Getting the link to monthly reports is great, but it would be even better if the monthly reports were available for download from the admin site.

Ocelot FAQs and common questions

Ocelot has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Ocelot has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Ocelot supports the following languages:
English


No, Ocelot does not have an API available.


Ocelot offers the following support options:
Chat

Common Ocelot comparisons

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