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Call Journey
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AUTOMATED CUSTOMER INTELLIGENCE STORYTELLING
Table of Contents
Call Journey - 2026 Pricing, Features, Reviews & Alternatives
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Call Journey overview
What is Call Journey?
Call Journey CI (Customer Intelligence) automates customer intelligence storytelling. We look beyond the status quo to uncover detailed organization and experience transformation opportunities typically hidden in vast customer communication data.
We take customer intelligence to new frontiers using purpose-built AI to analyze everyday conversations and translate them into organizational context. The solution pinpoints systemic issues and summarizes the causes of customer effort, providing users with actionable data and automated improvement recommendations.
Continuous feedback loops offer an ongoing, objective source of truth enabling data-driven decision-making at scale, supercharging your customer experience, and improving processes, performance, and revenue.
Trusted by industry pioneers, Call Journey CI is a critical business asset, transforming customer needs into business success.
Key benefits of using Call Journey
- Unlike basic analytics tools, we transform complex datapoints into a compelling story, revealing root causes and actionable recommendations to drive real customer impact.
• Recommendations
Most customer analytics just give you data. We give you direction. Our AI cuts through the noise, uncovering hidden patterns and recommending high-impact customer projects to drive real results
• Customer Friction Score
Our proprietary model analyzes conversations to pinpoint friction, from repeat calls, to difficulties understanding, to self-service struggles. We help you eliminate customer frustration and create more seamless experiences.
•Hybrid PII Redaction
Unlike competitors limited to in-cloud PCI redaction, we secure ALL sensitive data (PCI & PII) across any deployment model - both cloud and on-premise/in the customer’s environment.
Starting price
per month
Alternatives
with better value for money
Call Journey’s user interface
Call Journey reviews
Overall rating
4.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.5/10
5
4
3
2
1
0
2
0
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Call Journey's key features
Most critical features, based on insights from Call Journey users:
All Call Journey features
Features rating:
Call Journey alternatives
Call Journey
Starting from
70
Per month
3CX
Starting from
350
Per year
LiveAgent
Starting from
15
Per month
Zendesk Suite
Starting from
55
Per month
Call Journey pricing
Value for money rating:
Starting from
70
Per month
Usage Based
User opinions about Call Journey price and value
Value for money rating:
Call Journey integrations (5)
Top integrations
Call Journey support options
Typical customers
Platforms supported
Call Journey FAQs
Call Journey has the following pricing plans:
Starting from: $70.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Call Journey?
Call Journey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Call Journey support?
Call Journey supports the following languages:
English, French, German, Italian, Spanish
Q. Does Call Journey offer an API?
Yes, Call Journey has an API available for use.
Q. What other apps does Call Journey integrate with?
Call Journey integrates with the following applications:
Microsoft Azure, Dynamics 365, Microsoft Teams, AWS Config, Tableau