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CallAI Pricing, Features, Reviews and Alternatives

CallAI product overview

Price starts from

40

/user

Per month

What is CallAI?

CallAI automatically generate quality assurance scorecards for agent training and performance tracking, based on various metrics such as script compliance, customer sentiment, call driver trends, overtalk, and speaking rate. This can help managers monitor and train their agents more efficiently by identifying exact script compliance failures and provide targeted feedback to the agents.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Chat
Knowledge Base

Training options

Live Online
Documentation
Webinars
Videos

CallAI pricing information

Value for money

5.0

/5

2

Starting from

40

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CallAI features

Functionality

5.0

/5

2

Total features

68

6 categories

Most valued features by users

Third-Party Integrations
Reporting/Analytics
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Chat/Messaging
Call Recording
Real-Time Analytics

Functionality contenders

CallAI users reviews

Overall Rating

5.0

/5

2

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

2

0

0

0

0

Overall rating contenders

HA
AvatarImg

Hugo A.

Automotive, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Compact solution for my call center operations

Reviewed 2 months ago

It was great working with Govivace’s team. They were on time from my inquiry until the solution was deployed. Perfect solution with the dedicated support team. Keep going, guys. Good luck.

Pros

Handling 45 agents' calls daily was a difficult task. CallAI turned out to be a perfect solution to reduce in-house QA’s and increase agents' performance by monitoring their calls to train the low-performing agents. We are now able to find underperforming agents quickly and also train them better by providing specific feedback.

Cons

All good! CallAI is a great solution for call centers and BPOs.

Vendor response

Thank you for your positive feedback.

as
AvatarImg

anurag s.

Computer Software, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Automated quality metrics makes performance tracking easy

Reviewed 9 months ago

It took us about two months to fully transition and navigate through all the workflow and requirements related issues. However the user experience after that has been great. Product support is great and I don't have any problems.

Pros

This product allws me to look at quantitative quality metrics for various call quality assessment criterion and that is a huge advantage for me. It allows me to track progress and identify areas of improvement quickly to improve the overall performance of my team. There are also other standard features for call research and sentiment, speaking rate and word cloud etc that are helpful.

Cons

Although many features work right out of the box, the quality metrics dashboard is custom to the needs and requires a little bit of setup, for which we got training and support.

Vendor response

Thanks for your kind review. We are introducing several AI features to help automate the analytics dashboard. However, human judgment is always recommended, because if AI commits a mistake, it will repeatedly commit the same mistake when presented with the same input. Our workflows ensure such mistakes don't happen, at the cost of a small upfront human effort.

CallAI FAQs

Q. What type of pricing plans does CallAI offer?

CallAI has the following pricing plans:
Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of CallAI?

CallAI has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does CallAI support?

CallAI supports the following languages:
English, French, Hindi, Portuguese, Spanish, Vietnamese


Q. Does CallAI offer an API?

Yes, CallAI has an API available for use.


Q. What other apps does CallAI integrate with?

CallAI integrates with the following applications:
AzureDesk, Gmail, Google Ads


Q. What level of support does CallAI offer?

CallAI offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat, Knowledge Base

Common CallAI comparisons

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