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Concerto
Streamline front desk operations & improve CE
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Concerto - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: September 2026
Concerto overview
What is Concerto?
Concerto AI is a cloud-based conversational AI platform designed to help Salons, Spas, Med Spas, and Dental Practices streamline their front desk operations. The software allows organizations to design, launch, and manage custom smart assistants on diverse text and voice channels such as phone, SMS, website chat, social messengers, and smart speakers.
Powered by artificial intelligence (AI), the software uses natural language processing (NLP) and machine learning (ML) modules to understand and respond to human queries with near-human perfection. Key features include appointment management, question-answering, customer support, conversational forms, analytics and insights, and a comprehensive unified inbox.
Concerto AI’s no-code software enables organizations to automate customer conversations and allows integration with various third-party applications including Meevo, Phorest, (any others?). It is compliant with data protection laws such as GDPR and HIPAA.
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Concerto's key features
Most critical features, based on insights from Concerto users:
All Concerto features
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