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Talla

AI-powered automation solution for streamlining support

Talla - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Talla?

Make automation work for how your team works by streamlining and automating workflows across integrated systems. Pull answers from your current systems and automate interactions without building out long scripts. Talla drives growth with knowledge automation that fuels powerful, up-to-date information wherever your team works. Boost your team's Slack or Microsoft Teams capability with Tallas Smart Knowledge Process Automation. Drive quick resolutions with conversational support by deploying AI and eliminating inefficient back and forth interactions. Talla discovers and helps you close knowledge gaps so agents always have the best information available.

Starting from

No pricing info

Alternatives with better value for money

Talla's key features

Most critical features, based on insights from Talla users:

Chatbot

4.7

(6)

Machine Learning

4.6

(5)

Process/Workflow Automation

4.0

(5)

Predictive Analytics

3.8

(5)

Knowledge Base Management

4.7

(3)

Live Chat

4.5

(2)

Features

4.3

Ease of use

4.7

All Talla features

Support Ticket Management

4.5

(2)

Reporting/Analytics

4.8

(4)

Natural Language Processing

4.5

(4)

Access Controls/Permissions

(0)

Help Desk Management

(0)

Intent Recognition

(0)

Knowledge Management

5.0

(1)

Multi-Channel Communication

3.0

(2)

Multi-Channel Data Collection

5.0

(1)

Multi-Channel Management

(0)

Multiple Data Sources

(0)

Natural Language Search

(0)

Performance Metrics

(0)

Queue Management

(0)

Real-Time Analytics

(0)

Real-Time Data

(0)

Real-Time Monitoring

(0)

Real-Time Notifications

(0)

Reporting & Statistics

(0)

Role-Based Permissions

(0)

Search/Filter

(0)

Self Service Portal

(0)

Single Sign On

(0)

Third-Party Integrations

5.0

(1)

Widgets

(0)

Workflow Management

(0)

Activity Dashboard

(0)

AI/Machine Learning

(0)

Alerts/Escalation

(0)

API

(0)

Autoresponders

(0)

Call Center Management

(0)

Chat/Messaging

(0)

Client Portal

(0)

Code-free Development

(0)

Communication Management

(0)

Configurable Workflow

(0)

CRM

5.0

(2)

Customer Experience Management

(0)

Customer Service Analytics

(0)

Dashboard

5.0

(1)

Data Extraction

(0)

Data Storage Management

(0)

Data Visualization

(0)

Deep Learning

(0)

Document Management

(0)

Drag & Drop

(0)

Engagement Tracking

(0)

Feedback Management

(0)

For eCommerce

(0)

For Sales Teams/Organizations

(0)

Talla alternatives

Talla

4.7

(12)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.3

Value for Money

4.8

Customer Support

4.9

Birdeye

4.7

(664)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Tidio

4.7

(460)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Boost.AI

4.8

(22)

visit website

Starting from

50000

Per year

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.7

Customer Support

4.7

Talla support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Training options

Documentation

Videos

Talla reviews

Overall rating

4.7

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.75/10

Rating distribution

Pros

I like Talla because it is easy to use. I like how it uses natural language processing to allow messaging bots to understand and respond intelligently to commands.

Verified reviewer

Anonymity request

I like that the artificial intellegence is set up so it is easy to teach users how to train your system to make it smarter and respond with the correct response.

Pat M.

Support Specialist

It does exactly what it's supposed to do. Also, the customer service has been phenomenal: they listen to you and really care about your success, and often will go extra miles to get resolutions.

Simon C.

Technical Program Manager

Cons

Because we don't utilize Microsoft teams, the multifactor authentication can cause some frustration.

Stephanie C.

Organizational Development Manager

If you do not have the basic knowledge of this software its use tends to become a bit confusing.

Rachel (Helm) B.

Director, Demand Generation

Previous to Talla, we were using our CRM's built-in knowledge management system. It was difficult to administer and even more difficult for our agents to navigate.

Rina K.

Senior CS Strategist

Read all reviews

Talla FAQs

Q. Who are the typical users of Talla?

Talla has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

These products have better value for money

Q. What languages does Talla support?

Talla supports the following languages:
English

Q. Does Talla offer an API?

No, Talla does not have an API available.

Q. What other apps does Talla integrate with?

Talla integrates with the following applications:
Jira, Gmail, Microsoft Teams, Slack, Salesforce Platform, Google Chrome, Zendesk Suite

Q. What level of support does Talla offer?

Talla offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

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