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Conversational AI Platform
Page 2

Conversational AI Platform Software with Knowledge Management (2026) - Page 2

Last updated: April 2026

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Features

Knowledge Management

CRM(21)

Third-Party Integrations(34)

Multi-Channel Communication(32)

Activity Dashboard(35)

Integrated with

Salesforce Sales Cloud(7)

PrestaShop(5)

Microsoft Teams(7)

ActiveCampaign(3)

Adobe Commerce(7)

Pricing model

Free(11)

Open Source(2)

Free Trial(27)

One Time License(1)

Subscription(30)

Devices supported

Mac(15)

iPad(17)

Android(16)

Linux(13)

Web-based(40)

iPhone(17)

Windows(18)

Organization types

Small Business(36)

Non Profit(23)

Large Enterprises(34)

Public Administrations(13)

Freelancers(16)

Mid Size Business(36)

User rating

All Reviews

& up

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40 software options

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Sponsored

Quidget

4.8

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Handle up to 80% of Tier-1 support with AI

Quidget is a flexible, no-code AI agent that handles up to 80% of customer queries instantly. With integrations for Zendesk, Euphoric.ai, and Calendly, plus multi-language support and seamless human handover, Quidget makes fast, reliable customer support easy and scalable.

Read more about Quidget

Users also considered

AlphaChat

5.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Conversational AI platform with virtual assistants

AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between clients and CS teams. Administrators can gain insights into chatbot accuracy and solve rates, average response time, received messages, and other metrics via pie charts from within a unified platform.

Read more about AlphaChat

Users also considered

Hoory

5.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based conversational AI platform

Hoory is a conversational AI Platform designed to automate customer support processes and streamline communication. As an AI assistant, Hoory understands user intent and provides sharp, context-savvy responses to efficiently handle high-volume queries. The platform offers a robust set of features to elevate the customer support experience.

Read more about Hoory

Users also considered

Squirro

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Data finds purpose with Squirro

Level up your conversational AI with Squirro and increase the accuracy, reliability, contextual understanding, and trustworthiness of your AI applications. Squirro is recognized in 2024 by Gartner® Market Guide as a representative vendor for Conversational AI.

Read more about Squirro

Users also considered

Octane AI

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Conversational AI platform for Shopify merchants

Octane AI is an eCommerce solution designed to help Shopify and Shopify Plus merchants collect buyers’ insights to personalize cross-channel experiences. Administrators can capture the attention of visitors by allowing them to opt-in for email, SMS, and Facebook marketing campaigns via on-site pop-ups.

Read more about Octane AI

Users also considered

Chatsi

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-Powered Storefront Sales Agent for Ecommerce

Chatsi is your 24/7 AI sales pro—trained on your product data, brand voice & industry. It delivers instant, personalized guidance, integrates seamlessly with platforms like Shopify & WooCommerce, boosts conversions, and turns every chat into insight for smarter business growth.

Read more about Chatsi

Users also considered

ONTEC AI

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

From insight to impact

ONTEC AI delivers a secure, flexible AI ecosystem with a powerful platform, custom solutions, consulting, and data engineering. Ideal for enterprises managing large, complex, and sensitive data, our solutions include enterprise search, automated workflows, knowledge management, and private GPT.

Read more about ONTEC AI

Users also considered

Mosaicx

3.8

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Virtual agent and messaging outreach

Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.

Read more about Mosaicx

Users also considered

Freshdesk Omni

3.6

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Omnichannel customer support software

Freshdesk Omni facilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

Read more about Freshdesk Omni

Users also considered

SalesCaptain

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered front desk for phone and text.

SalesCaptain is an AI-enable customer communication platform designed for local businesses seeking to streamline customer interactions. The system offers realistic AI phone and chat agents that handle tasks such as appointment reminders, lead qualification, and after-hours support. SalesCaptain integrates with numerous business tools while providing unified communication features that help businesses improve customer retention.

Read more about SalesCaptain

Users also considered

Klart AI

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Virtual assistant software

Klart AI is an advanced AI assistant for enhanced collaboration. It integrates with leading platforms and databases, ensuring GDPR compliance, seamless communication, and adaptable scalability.

Read more about Klart AI

Users also considered

OMQ

(0)

Customizable, AI-powered customer service

OMQ is a suite of cloud-based, artificial intelligence (AI) powered customer service solutions which offer businesses the tools to create custom knowledge bases and dynamic FAQs to encourage customer self service. The platform also automates processes such as ticketing and message response

Read more about OMQ

Users also considered

Visiativ Chatbot

(0)

Manage your knowledge management with a custom Chatbot.

Visiativ Chatbot, the perfect solution for and better knowledge management. Improve your expert efforts on high value tasks and automate redundant subject related to customer/ IT and human ressources support using an AI-enabled tool.

Read more about Visiativ Chatbot

Users also considered

HappyFox Assist AI

(0)

AI & conversational ticketing for channels on Slack & Teams

HappyFox Assist AI brings the power of AI and conversational ticketing to IT Support, HR, and Ops channels on Slack and Microsoft Teams. Empower your employees with self-service, reduce ticket volume, increase agent productivity and employee engagement.

Read more about HappyFox Assist AI

Users also considered

Emplifi Service Cloud

(0)

End-to-end care and support for your customer

Emplifi Service Cloud provides end-to-end care and support for your customer, throughout their journey.

Read more about Emplifi Service Cloud

Users also considered

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