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Speech Analytics Software - Page 3

Last updated: February 2026

79 software options

RapportCMS logo

Complete Call Center Solution

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RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.

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Observe.AI logo

The Conversation Intelligence Platform for Contact Centers

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Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance.

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Call Journey logo

AUTOMATED CUSTOMER INTELLIGENCE STORYTELLING

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Advanced, continuous customer intelligence derived directly from customer interactions.

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MiaRec logo

Boost Efficiency. Elevate Experiences. Improve Outcomes.

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MiaRec helps contact centers unlock the intelligence from their customer interactions for better business results & happier customers.

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assist365 - AI-powered Virtual Assistant logo

Listen to the "Real Voice of Customer" with assist365

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assist365 offers to automate the entire customer service workflow across both inbound and outbound. Right from Conversational IVR to handling complex queries for various use cases.

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DVSAnalytics Workforce Optimization logo

Improve Your Contact Center Customer Experience

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Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.

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inspeech logo

Extract the wealth hidden in your client’s voice

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Transform the valuable information contained in the calls you already have into competitive intelligence, customer satisfaction and new business.

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Verint Voice of the Customer logo

Web-based customer experience (CX) suite of solutions

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Verint® Experience Management™ is a suite of solutions designed to unify and improve the customer experience at scale by enabling cross-functional teams to capture, analyze and act on customer feedback across all channels.

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Sybill logo
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Emotionally aware video call assistant for sales teams.

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Sybill captures your buyer's verbal and non-verbal signals (body language, gaze, expressions) on calls in the context of the conversation to flag buying signals, warning signs, and what's resonating with them. Accelerate revenue with a much deeper insight into their mindset than you've ever had.

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Voci logo
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Speech analytics software with event-level metadata

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Voci is a cloud-based and on-premise speech analytics software designed to help businesses gain insights into voice data using AI technology and deep learning algorithms. It lets teams transcribe large volumes of audio into analyzable text via high-speed DDR4 SDRAMs.

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Fonetik logo
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Speech analytics platform

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Fonetik is a speech analytics platform engineered to help businesses understand what each customer says and feels and form behaviourally informed decisions.

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Stratifyd logo
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Augmented intelligence (AI) and data analytics platform

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Stratifyd is an augmented intelligence and data analytics platform which helps businesses collect, analyze, and visualize unstructured and structured customer data in real-time. Using the AI-enabled speech analytics solution, customer care representatives can develop transcripts of call recordings.

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Contact Cubed logo
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AI-enabled call transcription and speech analytics software

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Contact Cubed helps businesses analyze calls to optimize conversions, natural language processing (NLP), and other operations across departments. The AI-enabled platform automatically identifies and removes sensitive customer information across raw and transcribed audio files.

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Prodigal logo
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Turn Consumer Finance conversations into outcomes.

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Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.

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Verint Speech Analytics logo
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Cloud-based speech analytics software for CX teams

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Verint® Speech Analytics™ is a cloud-based software which helps businesses transcribe and analyze calls to gain customer insights in real-time. It allows organizations to measure customer satisfaction levels, calculate customer churn rates, analyze agents’ performance, and run marketing campaigns.

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Alvaria Engagement Analytics logo
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Insights into Operational Efficiency & Customer Sentiment

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Alvaria Engagement Analytics is a speech and text analytics engine designed for quality analysts, business analysts and other advanced users to surface valuable insights into quality, operational efficiency and customer sat across all customer communication channels.

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Listener logo
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Speech to Text - fast and reliable

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Listener is a product that transcribes speech to text in real-time. It supports multiple languages and domains and provides high accuracy, speech adaptation, timestamps, speaker diarization, and flexible model deployment.

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Telecmi logo
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Business phone system

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TeleCMI - provides communication solutions for any business cases. TeleCMI is a modern day business phone system which offers global communication solutions for businesses ranging from startups, SMEs and Enterprises.

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AgentAssist logo
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Empower agents to be more productive and efficient.

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Real-time call analysis that guides and coaches agents to stay compliant, allowing them to solely focus on solving the customer's query. Agent Assist contains several features that improve agent satisfaction, such as automated pop ups and call wrap-ups.

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HGS Agent X logo
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Contact Center AI

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HGS Contact Center AI offers cloud-based contact center tools that help streamline processes, improve agent performance, and optimize the hiring & onboarding framework. With HGS Contact Center AI, you pay for only the features your business needs. Schedule a free demo to learn more.

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bluecap logo
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AI meeting assistant

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bluecap is an artificial intelligence (AI) solution that provides businesses with insights and assistance to improve relationship management. bluecap is designed to reduce the work involved in conducting and attending meetings. With summarization, task isolation, and transcription capabilities, the tool lets users focus on what’s important: the relationships and content of meetings.

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Rafiki logo
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Unlock truth in your pipeline to forecast with confidence

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Rafiki tracks and alerts key insights such as competitor mentions, prospect engagement, customer questions and more from your sales interactions across web conference calls, dialer calls and email and shares winning rep pitch patterns of top closers to help all your reps close more deals.

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Call Optix logo
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AI voice call analytics and sales management tool

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Call Optix delivers advanced speech analytics to analyze conversations, detect sentiment, and extract key insights. Get AI-driven call summaries, customer profiling, and trend analysis to improve sales and support. Integrate effortlessly with VOIP & CRMs for real-time data-driven decisions.

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Mihup Interaction Analytics logo
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Conversation analytics software for contact centers

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MIA is a conversation analytics application that unlocks insights from business conversations by automating analysis & audits across 100% customer - agent conversations in contact centers.

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Bliro logo
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AI Notetaker Platform

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Bliro's AI technology is for teams looking to improve their productivity and efficiency. By transforming meetings into actionable insights that are synced to various tools, Bliro's AI notetaker eliminates the need for manual note-taking, freeing up for more important tasks.

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