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Top Rated Speech Analytics Software with Free

Last updated: September 2026

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20 software options

Speech-to-Text logo

AI-powered speech recognition and transcription

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Google Cloud Speech-to-Text converts audio into written text using artificial intelligence technology. The solution supports automatic speech recognition across more than eighty-five languages and variants. It includes speaker diarization to identify different speakers and offers model adaptation capabilities for customized transcription needs.

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3CX logo

Web & mobile-based (Android, iOS) communications system.

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3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

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Clootrack logo

Intelligent CX Analytics to understand why your NPS drops

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Intelligent CX Analytics to understand why your NPS drops

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XM for Customer Experience logo

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Crisp logo

All-in-one multi-channel solution for customer messaging

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Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

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Spiky.ai logo

Empower your revenue team with the Spiky.

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Spiky is a cloud-based sales coaching platform that helps optimize online meetings and elevates interactions through artificial intelligence (AI) technology.

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MaestroQA logo

Cloud-based contact center QA & analytics platform

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Cloud-based conversation analytics and QA platform for mid-market and enterprise contact centers, offering AI-powered scoring.

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RapportCMS logo

Complete Call Center Solution

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RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.

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Pobuca Experience Cloud logo

Cloud CX & loyalty management for B2C brands

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Cloud-based CX and loyalty platform unifying customer data, omnichannel engagement, and loyalty program management for mid-market and.

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XEBO.ai logo

Cloud-based Feedback Management Solution

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Survey2Connect is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration.

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QEval logo

Quality matters

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Etech QEval is a centralized solution ensuring that customers are treated with equal importance and the contact center has consistent and high CSAT.

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Laxis logo

Cloud-based AI meeting assistant for sales teams

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Laxis is a cloud-based AI platform combining bot-free meeting transcription in 100+ languages, voice dictation, and automated.

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Enghouse Contact Center logo

Cloud-based contact center platform

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Enghouse Interactive Contact Centers, featuring the omni-channel Enghouse CCaaS, are highly reliable, secure, feature-rich solutions that deliver optimal customer experiences (CX) by quickly connecting resources across an entire organization to manage customer inquiries over any channel or device.

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VOICERAcx.ai logo
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AI FUELED CX

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VOICERAcx.ai intelligently orchestrates AI agents, human teams, customer conversations, and business workflows across multiple channels with crm. By connecting communication, automation, and decision-making into one unified platform, it enables seamless customer journeys and greater operations.

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AssemblyAI logo
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Speech to text API with voice AI models

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AssemblyAI provides speech-to-text transcription services through various API offerings, including pre-recorded and real-time transcription capabilities. The platform supports transcription in ninety-nine languages and includes features such as speaker identification, sentiment analysis, content moderation, and PII redaction. Additional functionality includes a Voice Agent API with turn detection and interruption handling, as well as an LLM Gateway for routing between different language models.

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Deepgram logo
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Voice AI platform for speech recognition

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Deepgram offers enterprise voice AI solutions via APIs for speech-to-text, text-to-speech, and voice agent capabilities. Its unified API includes language model orchestration, eliminating the need for separate tools. Features include real-time and batch processing, multilingual support in ten languages, speaker detection, sentiment analysis, intent detection, and topic identification for audio content.

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Imperva Sonar logo

Unified cybersecurity platform for IT professionals

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Imperva Sonar is a unified cybersecurity platform that provides fully integrated protection for applications and databases against emerging, automated, and insider attacks. It can be used to protect critical databases, applications, websites, and, APIs.
The Imperva Sonar platform includes behavioral analysis, threat prevention, data governance, cloud discovery, bot management, plus other types of protective technology.

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Stratifyd logo
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Augmented intelligence (AI) and data analytics platform

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Stratifyd is an augmented intelligence and data analytics platform which helps businesses collect, analyze, and visualize unstructured and structured customer data in real-time. Using the AI-enabled speech analytics solution, customer care representatives can develop transcripts of call recordings.

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Rafiki AI logo
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Cloud-based sales intelligence platform for SME teams

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Cloud-based revenue intelligence platform for B2B sales teams, offering call recording, AI coaching, and deal analytics.

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Rodoud logo
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Your All-in-One Business Assistant

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Rodoud is an international platform offering advanced AI-powered chatbot solutions for businesses, particularly in the fields of eCommerce, customer service, and support. The platform enables businesses to automate interactions on social media platforms such as Facebook, Instagram, WhatsApp, and personal website, providing full-time assistance to customers.

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