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Top Rated Speech Analytics Software with Small business

Last updated: November 2026

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55 software options

Speech-to-Text logo

AI-powered speech recognition and transcription

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Google Cloud Speech-to-Text converts audio into written text using artificial intelligence technology. The solution supports automatic speech recognition across more than eighty-five languages and variants. It includes speaker diarization to identify different speakers and offers model adaptation capabilities for customized transcription needs.

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3CX logo

Web & mobile-based (Android, iOS) communications system.

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3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

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Gong logo

Cloud-based Revenue AI platform for B2B teams

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Cloud-based Revenue AI platform for B2B go-to-market teams, capturing customer interactions, forecasting pipeline, and coaching reps.

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Transkriptor logo

AI-enabled solution to transcribe audio & video into text

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Transkriptor is an online transcription software that helps small to large businesses convert audio and video into text using artificial intelligence (AI) technology.

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Talkatoo logo

Speech recognition and dictation software

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Talkatoo is a speech recognition and dictation software that helps veterinary organizations utilize speech-to-text technology to capture chart notes on a centralized platform. It provides a built-in medical dictionary, which lets medical professionals dictate terms, such as eosinophilia, hypothermia, intubation, and more.

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WhatConverts logo

Cloud-based lead tracking & attribution platform

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Cloud-based lead tracking and attribution platform for agencies and businesses, capturing calls, forms, chats, and transactions.

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CTM logo

Conversation analytics for marketing attribution

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CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

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Leexi logo

AI-enabled conversational intelligence platform

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Leexi is a cloud-based conversational intelligence platform that helps businesses analyze, summarize, and transcribe audio and video calls. With its AI-powered meeting summary and automated note-taking features, it enables teams to optimize sales, telephony, and video conferencing operations.

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XM for Customer Experience logo

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Crisp logo

All-in-one multi-channel solution for customer messaging

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Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

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Deepcura logo

AI-Enhanced Clinical Automation

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AI-Enhanced Clinical Automation with Enterprise-Level Compliance.

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ViaDialog logo

Sovereign AI contact center: cloud, on-premise or hybrid

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French contact center platform with native telephony, omnichannel routing and AI agents (voicebots, chatbots) that execute tasks. Deployed in the cloud, on-premise or hybrid, with REST APIs and native CRM integrations.

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Voice Analytics logo

Gain insights out of all your customer interactions

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By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers.

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VSLogger logo

Call recording solution for businesses of all sizes

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VSLogger by Versadial is a cloud-based call recording solution which helps companies record calls to improve employee coaching, compliance & liability protection. The platform can be integrated with business telephone systems and computers, and all call recordings can be accessed via a web browser.

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Spiky.ai logo

Decision Intelligence for Revenue Teams

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Spiky is an AI-powered conversation and revenue intelligence platform that transforms customer interactions into actionable insights, real-time coaching, and smarter revenue decisions.

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Avoma logo

Cloud-based AI meeting & revenue platform for B2B

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Cloud-based AI platform for B2B revenue teams automating note-taking, call coaching, CRM sync, conversation intelligence, and pipeline.

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CallAI logo

AI-based call analysis platform

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With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.

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Talkdesk logo

Customer Experience. Automated.

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Talkdesk® combines enterprise CCaaS with CXA to manage interactions and automate resolution. CXA builds agentic AI agents with natural language and uses multi-agent orchestration to coordinate the human-AI workforce across systems. CXA works with any contact center.

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botario logo

Cloud & on-prem AI chatbot platform for enterprises

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NFON Contact Center uses AI-powered speech analytics to analyse customer conversations, uncover actionable insights, monitor service quality, and improve agent performance and customer experiences.

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RapportCMS logo

Complete Call Center Solution

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RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.

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NICE Nexidia logo

AI-enabled customer engagement analytics platform

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NICE Nexidia is a customer engagement analytics platform designed to help businesses in financial services, healthcare, legal, IT and other industries monitor customer service activities, trends and performance across contact center sites, team members, and agents using artificial intelligence (AI)-enabled dashboards.

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Robylon AI logo

Cloud AI agent platform for enterprise support

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Cloud-based, no-code platform for deploying autonomous AI agents across chat, voice, WhatsApp, email, and app channels for customer.

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Maqsam logo

Cloud and mobile-based contact center solution

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Maqsam is a cloud and mobile-based contact center solution that helps manage customer experience and revenue, automate customer support, and streamline sales tasks.

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Omind logo

Customizable quality workflows and insights

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Omind offers users an intuitive interface and value-added options for configurable quality assessment and reporting..

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Fastly logo

Edge cloud platform and content delivery network (CDN)

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Fastly is an edge cloud platform based on a content delivery network (CDN) infrastructure of a point of presence (PoP) with global coverage. It enables websites to deliver internet content quickly and reliably, with enterprise-level security and complete cache purges in 150 milliseconds or less.

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