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TurnFriendly Logo

The tool for complaint managers

Last updated: December 2024

TurnFriendly - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is TurnFriendly?

Software platform for optimizing customer service processes. With TurnFriendly you manage complaints, requests, feedback, praise, criticism and ideas. TurnFriendly is one of the leading systems for complaint management.

Benefits of using TurnFriendly

- You will manage complaints professionally
- You will handle more cases in less time
- You will understand your customers even better
- The quality of service will improve significantly
- Complaints open up new opportunities
- You want to know more about your customers

Starting from

490

Per month

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TurnFriendly's key features

Most critical features, based on insights from TurnFriendly users:

Issue Management
Issue Tracking
Survey/Poll Management
Feedback Management
Support Ticket Management
Third-Party Integrations

All TurnFriendly features

Features rating:

Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Assignment Management
Audit Management
Audit Trail
Automated Routing
Canned Responses
Case Management
Collaboration Tools
Complaint Monitoring
Compliance Management
Corrective and Preventive Actions (CAPA)
CRM
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Email Management
Email Templates
Forms Management
Interaction Tracking
Internal Controls Management
IT Risk Management
Knowledge Base Management
Knowledge Management
Legal Risk Management
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Negative Feedback Management
NPS Survey Structure
Operational Risk Management
Prioritization
Process/Workflow Automation
Quality Assurance
Real-Time Analytics
Real-Time Notifications
Real-Time Reporting
Reporting & Statistics
Reporting/Analytics
Reputational Risk Management
Response Management
Risk Assessment
Risk Reporting
Risk Scoring
Routing
Self Service Portal
Service Level Agreement (SLA) Management
SSL Security
Support Ticket Tracking
Surveys & Feedback
Tagging
Text Analysis
Visual Analytics
Widgets
Workflow Management

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TurnFriendly pricing

Value for money:

Starting from

490

Per month

Flat Rate

Pricing details
Subscription
Free trial
Free plan
Pricing range

TurnFriendly integrations (4)

TurnFriendly support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support

Training options

Webinars
Live Online
In Person
Documentation

TurnFriendly reviews

Overall rating

4.8

/5

6

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.17/10
Rating distribution

5

4

3

2

1

5

1

0

0

0

TurnFriendly FAQs

Q. What type of pricing plans does TurnFriendly offer?

TurnFriendly has the following pricing plans:
Starting from: €490.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of TurnFriendly?

TurnFriendly has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does TurnFriendly support?

TurnFriendly supports the following languages:
English, French, German, Spanish


Q. Does TurnFriendly offer an API?

Yes, TurnFriendly has an API available for use.


Q. What other apps does TurnFriendly integrate with?

TurnFriendly integrates with the following applications:
Microsoft Exchange, SAP Business One, Microsoft 365, Workday HCM


Q. What level of support does TurnFriendly offer?

TurnFriendly offers the following support options:
Email/Help Desk, Phone Support

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