EngagementHQ Reviews

Customer service is EXCELLENT. Any time I have a question or concern, I use the chat feature to direct message a technician who walks me through the issue. Everyone I have dealt with has been friendly and helpful - and they often sign off with a Harry Potter meme or something that reminds me that I'm talking to a REAL person!

I wish there were additional features in the Places tool. In this year's pandemic, we've had to move all of our urban planning public engagement events online, and one of the "in-person" activities that we've had a hard time replicating is our mapping exercise. We typically print large paper maps of towns and cities and allow the public to add colored stickers in areas where they'd like to see growth and development. We also ask them to circle areas and neighborhoods, and to draw lines where they'd like to see future connections. The Places tool only allows people to place markers. I'd like for them to be able to draw polygons and lines as well.

Although the range of tools are fantastic, the best thing about the site for me is the two way communication element. Yes it is a site to gather information from a participant - but it's also an opportunity for the host to share information - to be able to share relevant social media pages, share important documents, share useful websites, share contact information for professionals that may be able to help etc is fantastic. It's a two way street for gathering insight, sharing and communicating with communities and residents, the 360 approach to the design framework is on point.

The thing I struggle with is having images that aren't blurry. This is probably something to do with the images I have access to and not necessarily the fault of the EHQ platform but generally blurry images are my bug bear.

Thank you for your continued support, Lauren! We're excited to see you bring EngagementHQ to Manchester City Council and the impact you will have with the community. ~ Team Bang the Table

It is so easy to use and implement. As the Site Admin for now several organizations, I have been able to customize and set up the system quickly and efficiently. Once developed, the organization easily adopts the platform and project managers are eager to upload their projects. My mantra is "the line up starts to the right! LOL Project Admins easily grasp how to upload and create projects and pages, and our communications department is very happy to be brought into the loop on projects faster and earlier, to drive more effective conversations with our stakeholders. A Win-Win-Win!

As you've grown a bit bigger, I notice your help staff if relying more on the articles than directly helping users. If I reach out for help, I want step by step solutions, not a laundry list of articles I now have to sift through. And if I have an issue or glitch, it would be nice to have a troubleshooting area to help with that.

It is easy to set up and user friendly. It is great for sharing information and also gathering input from the public.

I wish there were more features in the Places tool such as allowing people the ability to draw lines and polygons, not only place markers. Since we are using EngagementHQ a lot more for public engagement it would also be nice if there were addons such as a chat function that would allow the public to chat with us from the website and something for accessibility that would allow people the ability to change the text size, text spacing, make it dyslexia friendly, change contrast, etc.

So far I've found the software easy to use and intuitive. It's laid out in a logical manner and doesn't take long to get to grips with the essentials. The customer experience seems equally easy to use and engage with. It also offers the users confidence as different projects all have the same look and feel even though the tools might differ.

Still learning at the moment so difficult to say but I haven't come across and sticky moments yet

You don't need to be a programming fiend to use this product! It's quick and easy to use, and has a very clean interface.

Lack of font type and colors; inability to delete mistakes

Thank you so much for your feedback, Viv! Happy to hear that you're finding the platform easy to use. I'll pass along your thoughts on fonts and colors to our Product team. Cheers ~ Team Bang the Table

La diversité des outils et que tout est friendly user. C'est très intuitif.

La grande diversité des outils, on se demande souvent si on doit utiliser tel ou tel outil.