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FAMCare

Case management software for non-profits & government bodies

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FAMCare Pricing, Features, Reviews and Alternatives

FAMCare product overview

Price starts from

$

7500

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Other

What is FAMCare?

FAMCare is a case management platform that automates casework for social workers. Caseworkers have a checklist of tasks to follow each day and no one falls through the cracks! The software can either be installed on-premises or be hosted in the cloud.

Key benefits of using FAMCare

● FAMCare is a human services case management software targeted at non-profits, local, and county municipalities, as well as state human services agencies. The software can be installed on premises or hosted in the cloud.

● The product offers various features such as interactive dashboards, case alerts, help desk, referral management, ad-hoc query tools, reporting and advanced analytics.

● The software integrates with third-party applications such as QuickBooks Pro, NetSuite Small Businesses and Peachtree Complete to provide accounting, cost tracking, and billing features.

● FAMCare provides secure data centers, 256-bit encryption of data, firewall protection, audit records, automated back-ups and is HIPAA compliant, the software​ can be accessed on multiple device types including mobile phones and tablets.

● The tool can be personalized and configured as per client requirements and allows users to update fields, import programs, create data points, add services and localize the system.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

Live Online
Videos
In Person
Documentation
Webinars

FAMCare pricing information

Value for money

3.9

/5

15

Price starts from

$

7500

/yryear
Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

FAMCare features

Functionality

4.0

/5

15
Total Features69 3 categories

Most valued features by users

Scheduling
Document Management
Reporting & Statistics
Self Service Portal
Activity Dashboard
Activity Tracking
Workflow Management
Billing & Invoicing

Functionality contenders

FAMCare users reviews

Overall rating

4.3

/5

15

Positive reviews

87%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

8

5

1

0

1

Pros
It is user friendly and has scanning capabilities. It has the ability to create reports as well that are user friendly.

MT

Monique T.

Our employees are out in the field most of the time so to be able to access the system from anywhere is awesome. The following aspects of FAMCARE are what make it great.

HL

Heather L.

FAMCare is the best system I have seen in regard to maintaining records for Foster Care, Residential Care and other community support programs that we operate.

TY

Todd Y.

Cons
In those cases, we do have to resort to paper documents. Currently, I am not aware of any offline components that can upload to FAMCare when internet connectivity is reestablished.

TD

Travis D.

This would avoid the need to search an older client and then open the demographic page to then open an old treatment plan or discharge summary.

KF

Kathy F.

FAMCare is solely web-based which means that an internet connection is required. While most of the clients we serve have cell service in their area, we have a few that have little to no service.

TD

Travis D.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FAMCARE is wonderful!

Reviewed 5 years ago

We had a system before using FAMCARE that offered similar although much less varied and effective software. In switching to FAMCARE we were able to keep all of the amenities from the one system, plus many additional options. GVT was able to transfer all of our data from the old system into the new system. We must keep casenotes for every activity we do, and FAMCARE allows for that which includes...

Pros

The ability to modify it to fit my needs.

Cons

It takes some technical knowledge to be able to create forms.

Vendor response

Thank you Heather. Great feedback and it appears we're doing things right!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Adaptable and Versatile for Business Practices

Reviewed 4 years ago
Pros

FAMCare is efficient in data collection, reporting, and case management. The software has enabled our agency to go from paper files and documentation to electronic. We can track user activity, documentation, and caseloads. Also, FAMCare has provided us with tools to report on data that is being collected by staff. Our staff no longer report data in a spreadsheet and then another staff member compile...

Cons

FAMCare is solely web-based which means that an internet connection is required. While most of the clients we serve have cell service in their area, we have a few that have little to no service. In those cases, we do have to resort to paper documents. Currently, I am not aware of any offline components that can upload to FAMCare when internet connectivity is reestablished.

Vendor response

Travis - thank you for your feedback. It is very much appreciated. Regarding offline components - we have created a few forms for clients that have helped in this regard. In most cases they were tied to case notes and basic demographic. As a custom project - we can tailor forms to work in an offline setting which would sync to FAMCare once an Internet connection was established.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Slow & Old, so we left.

Reviewed a year ago

It was terrible.

Pros

It was the only option we had at the time.

Cons

It took years to configure and customize the system with foster care managers learning how to code SQL to help support and move the project along.

Vendor response

Hi Judith, we're sorry to hear about your experience. I know there were some extenuating circumstances outside of our control that contributed to several issues when you were with us years ago. We pride ourselves on the overall efficiency of FAMCare and the high quality standards we maintain. As you can see from our other reviews, we work hard at providing great service and a solid platform to our clients. We may not be able to change the past, but would love the opportunity to show you how FAMCare is helping agencies today. I think it would change your mind. Thanks again Judith.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My experience has been very positive. Recommend!!!

Reviewed 4 years ago

Report ability, measurability, accountability....

Pros

Our FAMCare tool fully meets our expectations. While we've redirected our approach since our initial roll out, we feel we made the right choice. We've invested a great deal of energy and resources in adding more customizations since we went live with the system. The support we received from the GVT staff has been a value add for us. The flexibility of this product is key for us...

Cons

There's not much can say here. I learn something new each day. Our Internal IT staff love the product. I, however, would like to improve on the developing and placement of quick reports. Additionally, PATHWAYS could be a little more flexible with regards to recurring events. Monthly versus 30 days events. Accounting for months with 28, 29, 30 and 31 day durations.

Vendor response

Joe - we appreciate your feedback! Your suggestion around the Pathways module is much appreciated and a great idea - will make it a consideration for an update. Thank you again for your continued support in our team and product!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Recommend

Reviewed a year ago

FamCare has helped us streamline our documentation, reduce needed time and resources through efficient documentation, and helps us stay consistent. Also, you can also work with FamCare to customize it if needed, and we have customized a few parts to fit our needs. Great product! Thank you FamCare!

Pros

FamCare has so many features that we don't even need to use them all. The customer service has been exceptional and our staff like using the software. It helps us in so many ways!

Cons

A written guide for various processes, such as where to find the varoius user settings or how to locate the right pages in configure mode to make changes, would be so helpful. There are so many options and I cannot remember all of the locations and all of steps to setting things up, so a place to refer back to would be so helpful, like a user guide.

FAMCare FAQs and common questions

FAMCare has the following pricing plans:
Starting from: $7500.00/year
Pricing model: Subscription


FAMCare has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


FAMCare supports the following languages:
English


Yes, FAMCare has an API available for use.


FAMCare offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat

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