SimplyBook.me Pricing, Features, Reviews & Comparison of Alternatives

SimplyBook.me

Scheduling software for service based industries

4.57/5 (773 reviews)

SimplyBook.me overview

What is SimplyBook.me?

SimplyBook.me is an online appointment booking system for small businesses to enterprises across all service-providing industries. The solution caters for all service businesses provided that they accept bookings on a time scheduled basis including beauty salons, spas, gyms, medical clinics, pet services, restaurants, universities, child care providers, financial advisers, counselors, and more. On top of that we provide high class enterprise solution where corporations can offer online bookings for each of their outlets and maintain high level overview of each outlet.

The software provides tools for creating custom online booking websites or widgets to put on your own website, and enables you to accept bookings there as well as on Facebook, Instagram, Google my Business and through Booking.page the global service marketplace. There is no limit on the number of client services that a business can offer, nor is there a limit on the number of staff or clients that can be stored in the system. SimplyBook.me can be tailored to meet particular business needs and staff access levels are completely configurable, with administrators able to determine what information each member can access.

In addition to the basic features provided, SimplyBook.me enables business to accept payments online an onsite with POS feature, generate reports on sales and website traffic, request additional information from clients upon booking, launch promotions, sell products upon booking, sell gift cards, offer coupons, manage memberships and classes and more. The system will automatically send email or SMS appointment reminders to clients, helping to reduce no-shows. Businesses can launch referral programs and send review request emails to clients with SimplyBook.me - features designed help with customer acquisition and retention.
www.simplybook.me

Pricing

Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Dutch, French, German and 7 other languages, Japanese, Korean, Portuguese, Russian, Spanish, Turkish, Taiwanese
SimplyBook.me screenshotSimplyBook.me is easy to set upSimplyBook.me screenshotSimplyBook.me screenshotSimplyBook.me screenshotSimplyBook.me screenshot: Upcoming bookingsSimplyBook.me screenshot: Change bookingSimplyBook.me screenshot: Booking statusSimplyBook.me screenshot: Filter bookingsWith SimplyBook.me it's easy to book your services - and pay online if you want them to!

SimplyBook.me reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.4
  4.6
Robert Tupper

"Years ahead of it's time thanks to an ingenious underlying database design."

Used daily for less than 6 months
Reviewed 2019-04-12
Review Source: Capterra

Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system. Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above. Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."

Pros
SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST! Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)

Cons
"Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet! "Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines. "Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)

Response from SimplyBook.me


Dear Robert,

Thank you so much for taking the time to leave us your feedback, we appreciate it greatly!

Good to hear that you suggested those changes to our Live Chat which will then discuss it with the developers and hopefully that will be taken forward.

All the best
The SimplyBook.me team

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Nessie Holvoet

review Simplybook wzc de Korenbloem

Used daily for less than 6 months
Reviewed 2020-05-06
Review Source: Capterra

Due to COVID-19 there is a visitation ban in our residential care centre. Thanks to simplybook, we can quickly set up a reservation system and provide the employees with the necessary information about which resident will receive which visit. We also chose simplybook for its many options because in the future we want to offer and track other services digitally.

Pros
The booking system has many options, easy to fill and clear. Exporting the bookings is an added value so that the info easily affects all employees. Both the layout and the possibilities look professional to our users.

Cons
It was a quest to know how all the settings had an effect on the page. The videos are a handy help. I can use the app to track the bookings, but I can't make adjustments to the settings, or at least I haven't found them yet. The e-mail address on our main page also gets emails from the firm, although it is not an admin.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Very wide set of features with a great pricing model but poor API support.

Used daily for 1-2 years
Reviewed 2018-12-02
Review Source: Capterra

The service has a powerful API that has documentation that is good enough to get you up and going with an implementation. It has some bugs and has poor technical support. The pricing model is very scalable if you have lots of people that need to have calendars/scheduling that don't necessarily use the scheduling capacity (provided by the API) in your application (they charge per booking not per calendar). The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere. Your team could spend time and money encrypting all your data yourself before it gets to Simplybook.me's servers but it just makes it painful to use compared to other services out there that offer this out of the box.

Pros
They have a very wide set of features for users that are using their scheduling interface. The API seems to be quite robust as well handling many of the core scheduling features in it. The pricing is based on features and number of bookings which is very scalable for our use case that has lots of people that require a calendar but may never use the booking features that are provided by this integration.

Cons
They claim that their product is HIPAA compliant. However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for. Their API support is very poor. Most of the time they just say they cannot help and their answers are very abrupt and unhelpful answers most of the time (you have to keep nagging to get a decent response). There are bugs here and there in the API. The documentation for their API, though large, is incomplete and lacks thorough/clear explanations and neglects things like how call backs work etc. It looks like their feature set is growing but the API capacity is not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Darci Kendall

SimplyBook.me Helped Me Pivot My Business

Used weekly for less than 6 months
Reviewed 2020-05-07
Review Source: Capterra

SimplyBook.me is allowing me to earn revenue again in this unprecedented time. I don't know what else to say. If it didn't exist, my business would be dead in the water.

Pros
I can't say enough about SimplyBook.me. Their platform allowed my small cocktail catering business to pivot during the COVID crisis. We are now able to offer online cocktail classes and have started earning revenue again. I researched a bunch of different companies and SimplyBook.me has the most flexible and user-friendly platform. I felt that most of the other options were built for those who offer standard weekly classes. SimplyBook.me was the only software I found that fit my business model and allowed me to create online group classes for 10 or more! I would recommend it to any business going virtual in this new environment!

Cons
There are a lot of very cool bells and whistles in this software. It's really easy to customize. Because I am using this a bit out of the box, I run into issues with some of the functionality. But, there is a custom CSS feature that may help with that. Other than that, the user experience could use an upgrade. It's good and gets the job done, but it could be sleeker.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Quaiser Abdullah

Good product

Used weekly for 1-2 years
Reviewed 2020-03-11
Review Source: Capterra

Booking appointments has been much easier.

Pros
I like the ease of scheduling, the options for scheduling and the templates. I recently bought the paid subscription and having more features is great.

Cons
I just learned how to intergrate Zoom via another app. That is clunky. I would love to be able to connect multiple calendars.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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SimplyBook.me pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free: $0 (50 bookings + 1 custom feature)

Basic $ 9.90/month (100 bookings + custom features)

Standard: $ 29.90/month (500 bookings + 8 custom features)

Premium: $ 59.90/month (2000 bookings + unlimited custom features)

All plans include: Unlimited clients, unlimited staff, unlimited services, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

SimplyBook.me features

API
Automatic Notifications
Billing & Invoicing
Data Import/Export
Reporting & Statistics
Third Party Integration

Activity Dashboard (543 other apps)
Activity Tracking (321 other apps)
Audit Trail (304 other apps)
Auditing (350 other apps)
Compliance Management (365 other apps)
Customizable Reporting (400 other apps)
Document Management (297 other apps)
Document Storage (304 other apps)
Inventory Management (405 other apps)
Inventory Tracking (320 other apps)
Monitoring (288 other apps)
Real Time Data (331 other apps)
Real Time Reporting (284 other apps)
Workflow Management (403 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for SimplyBook.me

Key features of SimplyBook.me

  • Appointment management
  • Around 50 Custom features
  • Automated scheduling
  • Booking widget
  • Client database
  • Client portal
  • Custom fields
  • Customer database
  • Customer history
  • Customizable branding
  • Customizable service catalog
  • Directory listing
  • Email / SMS invitations and reminders
  • Gift Cards and Coupons
  • Google Calendar sync
  • HIPAA compliance
  • Multi-location
  • Notifications
  • Online booking integration
  • Online payments
  • POS system
  • Payment processing
  • Photo library
  • Point of Sale (POS)
  • Recurring appointments
  • Reminders
  • Reservations
  • Reviews
  • Sales reporting
  • Sell products upon booking
  • Social promotion system
  • Staff & services photos
  • User access levels
View All Features

Benefits

Get a beautiful booking website, or widget if you have a website, and start accepting online bookings 24/7.

Accept payments online upon booking or on site with SimplyBook.me POS feature.

Manage your business anywhere at any time. View and edit bookings via a drag & drop online calendar. Clients are automatically notified of any appointment changes and sent a link via which they can accept, cancel or reschedule their appointment.

Range of Marketing Tools. Launch promotions, sell products, offer discounts and gift cards, and reward clients for referring new business. Offers can be shared with all, or just specific groups of customers.

Send appointment reminders to clients via email or SMS to minimize no-shows.

Request additional information from clients prior to their appointment to ensure that everything is in place for their visit.

Gather customer reviews by opting to automatically send clients a review request following their appointment which you can then post on your booking website.