SimplyBook.me Pricing, Features, Reviews & Comparison of Alternatives

Pros
Easy to use, almost trouble free (works almost every time). Interface is appealing, and customers can access site very easily.

Cons
1. My customers frequently complain that they cannot book an appointment. This is because it is not very clear that a time slot has already been booked and they need to try and search for another one that is not. I think to overcome this, a pop-up message should appear at the booking site every time someone tries to book a time slot that is taken already. The message could read "This session is already booked or there is insufficient time available to book this time slot. Please try another time slot". The little red sentence that currently appears on your system is rarely seen by my customers nor is the dimmed grey lettering of the time slots evident enough for customers to realize the slot is taken already. In addition, you can provide a week or month-at-a-glance view of the time days/time slots already booked and those available so customers can easily see which ones to select. 2. It would be great if I could add a link from my Simplebookme webpage so customers can click on to view more information about a service or product than what is allowed from your site.

Rating breakdown

Likelihood to recommend: 8/10

Pros
you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day. Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations. Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings.

Cons
there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works. I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me. Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit `save.

Rating breakdown

Pros
The ease of use is the best part for us. With so many people needing to use it to book their clients it is important that they can learn to use it quickly. Even those who are unfamiliar with computer technology are able to book their clients with this program! It is also great for me as an administrator that it is so easy to use because with so many people using it I often am changing their hours or days of work. With this program, it only takes a minute so I don't ever feel I am wasting time managing our booking program.

Cons
I would love if there was a way to combine two calendar views. For example, it would be really great for us if we could view the calendar by day and service provider.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Possibility that clients book themselves. Connection to our google calendar. The ease with wich you can add a service.

Cons
Not possible to book for groups, as we use it for planning our guides for farm tours etc. People can book a tour for their group, and pay per head. We really miss this functionality. Also we have different locations people can book (instead of performers, but we use the performer tool), and it is a lot of work to plan the opening hours per location/performer (we close most locations for 5 months in winter) We cannot send a reminder more than 3 days before the appointment. For us 7 or even 14 days would be better.

Rating breakdown

Pros
Accepts online payments even on a free account 30 days Free Trial which is long enough to try all of the costum features. It actually helped me decide to upgrade when my free trial is over.

Cons
Poor customer support. I signed up for the Free account. After logging out, I couldnt log in. Tried "forgert password/forget company login" but no email has been sent to my inbox. Tried chatting with their live chat, but it wasnt so "live" after all. I left a message but I didnt get any message in my inbox from them. Tried sending a message via their Facebook page which says "typically replies within a few hours" but until now there was no response. So I signed up again using a different email. This time, I screen shot my login details. I set up Simplybook according to my company's needs etc. When I tried logging in again after a few hours, I couldn't login using the login details I used (which I have screen shot earlier).Went through the same steps mentioned above to retrieve my login details (just in case I have the password wrong) and to no avail. I didnt get any email to reset password nor to find my company login. How can I use the system if it wont let me log in.

Rating breakdown

Likelihood to recommend: 4/10