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Scheduling software for service industries & entreprises
SimplyBook.me is an online appointment booking system for small businesses to enterprises across all service-providing industries. The solution caters for all service businesses provided that they accept bookings on a time scheduled basis including beauty salons, spas, gyms, medical clinics, pet services, restaurants, universities, child care providers, financial advisers, counselors, and more. On top of that we provide high class enterprise solution where corporations can offer online bookings for each of their outlets and maintain high level overview of each outlet, all from within the admin interface.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.5
/5
936
Starting from
10
Per month
Value for money contenders
Functionality
4.5
/5
936
Total features
139
23 categories
Functionality contenders
Overall Rating
4.6
/5
936
Positive reviews
637
240
38
11
10
JO
Jennifer O.
GM
Gloria M.
KT
Korie T.
JW
Jade W.
Senne T.
DH
David H.
Overall rating contenders
Harlan E.
Director
Construction, 1-10 employees
Review source
Transcript
Harlan E.: Hi, my name is Harlan. I'm a practice administrator for a retinal surgeon, and I give SimplyBook.me...
Shana M.
Entreprenuer
Music, self-employed
Review source
Transcript
Shana M.: Hi. I'm Shana, I'm a musician, and I give SimplyBook.me four out of five. Before trying SimplyBook.me,...
Jesus P.
Verified reviewer
Marketing and Advertising, self-employed
Used daily for 6-12 months
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This software works very well for booking. We had complicated requirements for customer support and coaching and this software handled both well.
I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized. Zapier included!
The moment you need an extra feature after your first three alacarte ones, the price jumps up into the next alacarte tier. Also, you cannot create booking "buffers" or delays for different departments. For example, if you want customer service customers to wait at least 1 hour before booking a customer service call, but want coaching customers to wait 24 hours before booking a call, it cannot accommodate those different delays in different departments. The entire company must be either a 1 hour delay, or a 24 hour delay.
Simon P.
Information Technology and Services, self-employed
Used daily for 6-12 months
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We had looked at other solutions including Calendly, Acuity, but the particular client in question needed an option where it was also possible to sell complementary products with the booking process. SimplyBookMe ticked all the boxes and worked extremely well, and was easy to add to a Wordpress/WooCommerce set up.
Had the required appointment booking, allowing different types of appointments to be booked, but also had the added benefit of being able to sell products alongside the booking which was a requirement for this particular client. Trial allowed which was good for testing features fully.
Obviously would be great if everything was free, you have to pay for certain products. It can be a little confusing as to how the extra features are charged for.
Thank you so much Simon for taking the time to leave us your fantastic feedback, we appreciate it greatly! All the best The SimplyBook.me team
Anonymous Reviewer
Verified reviewer
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
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The service has a powerful API that has documentation that is good enough to get you up and going with an implementation. It has some bugs and has poor technical support. The pricing model is very scalable if you have lots of people that need to have calendars/scheduling that don't necessarily use the scheduling capacity (provided by the API) in your application (they charge per booking not per calendar)....
They have a very wide set of features for users that are using their scheduling interface. The API seems to be quite robust as well handling many of the core scheduling features in it. The pricing is based on features and number of bookings which is very scalable for our use case that has lots of people that require a calendar but may never use the booking features that are provided by this integration.
They claim that their product is HIPAA compliant. However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for. Their API support is very poor. Most of the time they just say they cannot help and their answers are very abrupt and unhelpful answers most of the time (you have to keep nagging to get a decent response). There are bugs here and there in the API. The documentation for their API, though large, is incomplete and lacks thorough/clear explanations and neglects things like how call backs work etc. It looks like their feature set is growing but the API capacity is not.
Aled E.
Sports, self-employed
Used daily for 1-2 years
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Overalls experience is good.
It is a very simple scheduling site. Not many customer don't know how to navigate around the site.
The system has little niggle points that need improving such as drop downs for quantities/options where at the moment single widgets can only be selected. My business sometimes multiple events are needes but simply book it only allows the customer to book one event at a time, can be frustrating to the customer and also coats me extra with having 2 transactions.
Daniele B.
Maritime, 1-10 employees
Used daily for 1-2 years
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I use Simplybook since a year and really wanted to go ahead with them, today sorted out some issues, i donfirmed for a year
The app for me is what makes a difference in terms of accessibility as owner of a charter company with different boats.
A bit difficult to handle widgets on my website and some translation, a mid-long job which needed to be done anyway. THe Customer Service team helped me out.
Thank you so much Daniele for taking the time to leave us your fantastic feedback, we appreciate it greatly! All the best The SimplyBook.me team
Q. What type of pricing plans does SimplyBook.me offer?
SimplyBook.me has the following pricing plans:
Starting from: $10.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of SimplyBook.me?
SimplyBook.me has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does SimplyBook.me support?
SimplyBook.me supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Japanese, Korean, Portuguese, Russian, Spanish, Turkish
Q. Does SimplyBook.me support mobile devices?
SimplyBook.me supports the following devices:
Android, iPad, iPhone
Q. Does SimplyBook.me offer an API?
Yes, SimplyBook.me has an API available for use.
Q. What other apps does SimplyBook.me integrate with?
SimplyBook.me integrates with the following applications:
Authorize.Net, Microsoft Outlook, PayPal, Google Analytics 360, Zapier, Gmail, Microsoft Teams, WordPress, Stripe, Google Ads, Meta for Business, 2Checkout, Google Meet, Google Calendar, Braintree, Gruveo, Instagram, Joomla, SITE123, Google Maps
Q. What level of support does SimplyBook.me offer?
SimplyBook.me offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat