App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

MatrixCare Home Health & Hospice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Scalable, connected, cloud-based EHR for post-acute care
Table of Contents
MatrixCare Home Health & Hospice - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
MatrixCare Home Health & Hospice overview
What is MatrixCare Home Health & Hospice?
Innovative software and superior service
MatrixCare’s award winning, best in KLAS post-acute EHR software works across home health, hospice, private duty, palliative care, skilled nursing facilities and more. With firsthand home health experience, our team understands the challenges faced by providers today.
MatrixCare’s EHR is designed by clinicians for clinicians to deliver real-time collaboration, simplified documentation, and intuitive regulatory guidance. Whether your focus is on one care setting or many, organizations can seamlessly work across care settings. The result is more efficient operations — including faster reimbursements — more focus on patients, interoperability for smoother care transitions and more work-life balance for staff. But our commitment to innovation doesn’t stop there. As the industry moves to value-based care, we’re ready. Because we’ve always focused on solving for the providers’ experience and delivering quality outcomes for the people they serve. It’s what we do best.
Improve Patient Care and Staff Satisfaction
As a long-term member of the CommonWell Health Alliance, MatrixCare has been a pioneer in interoperability, connecting post-acute software and patients to the rest of their care settings and improving workflows while strengthening referral relationships.
MatrixCare’s collaborative approach to patient engagement enhances the exchange of patient data between referring physicians, case managers/discharge planners, and your organization with digital tools that offer real-time collaboration across the entire care team. These tools and resources automate many of the time-consuming and redundant processes that hinder your staff from delivering exceptional care while sustaining work-life balance.
MatrixCare’s easy-to-use technology simplifies the job of your staff for better satisfaction and retention. This includes comprehensive rules to support compliance, robust care plan content (with recommendations based on documentation) alerts and reminders and an intuitive interface for clinicians to easily manage all aspects of patient care and to achieve positive patient outcomes.
It also helps empower clinicians to create complete, compliant, consistent documentation that flows from the point-of-care to the back office, with powerful analytic solutions, reports and dashboards that help track key performance indicators so you can make better decisions for your organization.
Data Security
We’re dedicated to proactively solving the complex challenges of information security, strengthening our defenses against threats, and mitigating risks. As such, we’ve built our processes and protocols from best practices in order to maintain data integrity for our business, employees, our partners, customers, and patients.
Quality First
MatrixCare is powered by people, for people. As the leading provider of clinical and financial management software for a broad range of care settings outside of the hospital, we’re proving every day that excellence matters. And that when we put the power of exceptional technology to work, we can increase efficiency, elevate the quality of care, improve quality of life, and empower people to live well.
Previously known as Brightree, MatrixCare goes beyond an EHR with an investment in implementation and on-boarding. MatrixCare takes a partnership approach to set you and your team up for success so that you can stay competitive, achieve clinical and operational efficiency that can result in better care and outcomes, decreasing costs and increasing patient and staff satisfaction. As you grow and your software needs evolve, you can rely on smooth integrations with your MatrixCare EHR.
Key benefits of using MatrixCare Home Health & Hospice
Patient management
Our home health software streamlines patient management from the flow of information between referring physician, case managers/discharge planners, and your organization, through intake, Medicare eligibility checks, and admissions. This collaborative approach keeps the focus on patients while helping all stakeholders meet their quality-measure goals.
Advanced scheduling technology includes action lists, alerts, and working by exception to make your team more efficient. You can see multiple patient/caregiver schedules at once and filter based on discipline, level of care, patient care location, and more to match employees to patients.
Operate efficiently
Beyond core software, we offer a range of modules, services, and integrations you can tailor to your specific needs. Some options include document management, eClaims, eFax, EVV, auto mileage calculation, PBM, SHP, physician portal, eReferral, RCM, and OASIS review.
Our consultants will work one-on-one with you—in remote or on-site sessions—to understand your home health business needs. We will help you establish best practices, and develop stable, repeatable, scalable processes.
Clinical management
Our point-of-care tool lets clinicians document efficiently, completely, and accurately while they’re with a patient. The technology securely captures documentation, photos, orders, and other data, regardless of connectivity. And built-in checks ensure necessary data is entered at the point of care, so all compliance and regulatory requirements are met.
Office management
Our office management solution helps ensure clinicians are consistently capturing and submitting complete, compliant documentation. These decreases quality-assurance workload because everything automatically flows from the point-of-care to the back office. Reports and dashboards track key performance indicators (KPIs) and other data to improve decision-making for your home health organization and for your referral sources.
Financial management
Point-of-care documentation is integrated into billing to improve time-to-bill submissions. The automated eClaims feature allows 837 Medicare claim files to be sent directly to CMS. Built-in rules and validations make sure bills are accurate before they’re submitted, reducing denials and increasing cash flow. And a suite of financial reports gives you the visibility to manage your home health business.
Optimize your process
Thorough documentation leads to more accurate claims, and guards against denials and takebacks
Alerts and task hotlists increase accuracy of clinical and patient information—before a claim is dropped
Built-in rules and validations deliver cleaner claims and improved billing accuracy, before submission
Work more efficiently
Complete, accurate, and compliant documentation reduces quality assurance workload
Digital referrals, forms, and patient records eliminate paper, streamline processes, and make general administrative work more efficient
A comprehensive dashboard with key performance indicators and hundreds of customizable reports helps keep you on top of your business goals
Built-in alerts push time-sensitive tasks to the right people, streamlining operations
Centralized patient information keeps the whole care team on the same page
Our web-based platform eliminates the need for software updates and costly IT infrastructure
Ensure compliance
Built-in best practices—courtesy of CareTouch Logic—guide OASIS questioning, and ensure notations whenever visits are opened or closed, for added protection against audits
Rules-based processes prevent scheduling without prior order or authorization, to improve compliance
Web-based system automatically delivers clinical and regulatory updates
Improve patient care
Mandatory logic-based questions and workflows help clinicians document directly against the care plan, improving visit documentation and compliance, and highlighting progress.
Home-health-specific clinical content and functions are included for all disciplines, so care plans are easier to build.
Nursing and social work disciplines can also drive patient assessment, treatment, and documentation regarding problems or interventions defined in the care plan.
Centralized patient information keeps the whole team on the same page so they can provide the highest quality care.
Automated patient updates and histories are documented by discipline, so care teams are coordinated.
Starting price
per month
Alternatives
with better value for money
Pros & Cons

Customer Support
User Interface
Charting
Time Consuming Processes
Agency Fit
MatrixCare Home Health & Hospice’s user interface
MatrixCare Home Health & Hospice pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.1
Ease of use
4.2
Customer support
4.1
Reviews sentiment
What do users say about MatrixCare Home Health & Hospice?
Chatting with Support - As long as they are available (they are not always available though).
Select to learn more
Who uses MatrixCare Home Health & Hospice?
Based on 258 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
MatrixCare Home Health & Hospice's key features
Most critical features, based on insights from MatrixCare Home Health & Hospice users:
All MatrixCare Home Health & Hospice features
Features rating:
MatrixCare Home Health & Hospice alternatives
MatrixCare Home Health & Hospice pricing
Value for money rating:
Starting from
2000
Per month
User opinions about MatrixCare Home Health & Hospice price and value
Value for money rating:
To see what individual users think of MatrixCare Home Health & Hospice's price and value, check out the review snippets below.
Crystal M.
QA Director
Eric G.
Director of Operations
MatrixCare Home Health & Hospice integrations (13)
MatrixCare Home Health & Hospice customer support
What do users say about MatrixCare Home Health & Hospice customer support?
Customer support rating:
We analyzed 56 verified user reviews to identify positive and negative aspects of MatrixCare Home Health & Hospice customer support.
The majority of users praise the customer support team for being responsive, professional, and knowledgeable.
A number of users highlight that support staff provide clear instructions and follow up diligently on unresolved issues.
Frequently reported by users, the support team is friendly, approachable, and goes above and beyond to assist with questions.
A small group of reviewers mention difficulty reaching support, slow response times, and a lack of direct phone assistance.
Support options
Training options
To see what individual users say about MatrixCare Home Health & Hospice's customer support, check out the review snippets below.
“The customer support team is courteous, professional, and efficient, working diligently for solutions to any glitches we encounter.”
Jennifer R.
Director of Clinical Services
“I can fix most of them now without support due to excellent step by step instructions I have received from the support staff.”
Crystal M.
QA Director
“We had a tough time getting customer support to answer and assist with questions.”
Natasha S.
Director of Nursing
MatrixCare Home Health & Hospice FAQs
MatrixCare Home Health & Hospice has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What languages does MatrixCare Home Health & Hospice support?
MatrixCare Home Health & Hospice supports the following languages:
English
Q. Does MatrixCare Home Health & Hospice support mobile devices?
MatrixCare Home Health & Hospice supports the following devices:
Android, iPad, iPhone
Q. Does MatrixCare Home Health & Hospice offer an API?
Yes, MatrixCare Home Health & Hospice has an API available for use.
Q. What level of support does MatrixCare Home Health & Hospice offer?
MatrixCare Home Health & Hospice offers the following support options:
Knowledge Base, Chat, Email/Help Desk, 24/7 (Live rep), FAQs/Forum, Phone Support





















