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MatrixCare Home Health & Hospice Logo

Scalable, connected, cloud-based EHR for post-acute care

Table of Contents

MatrixCare Home Health & Hospice - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: December 2025

MatrixCare Home Health & Hospice overview

What is MatrixCare Home Health & Hospice?

Innovative software and superior service

MatrixCare’s award winning, best in KLAS post-acute EHR software works across home health, hospice, private duty, palliative care, skilled nursing facilities and more. With firsthand home health experience, our team understands the challenges faced by providers today.

MatrixCare’s EHR is designed by clinicians for clinicians to deliver real-time collaboration, simplified documentation, and intuitive regulatory guidance. Whether your focus is on one care setting or many, organizations can seamlessly work across care settings. The result is more efficient operations — including faster reimbursements — more focus on patients, interoperability for smoother care transitions and more work-life balance for staff. But our commitment to innovation doesn’t stop there. As the industry moves to value-based care, we’re ready. Because we’ve always focused on solving for the providers’ experience and delivering quality outcomes for the people they serve. It’s what we do best.

Improve Patient Care and Staff Satisfaction

As a long-term member of the CommonWell Health Alliance, MatrixCare has been a pioneer in interoperability, connecting post-acute software and patients to the rest of their care settings and improving workflows while strengthening referral relationships.

MatrixCare’s collaborative approach to patient engagement enhances the exchange of patient data between referring physicians, case managers/discharge planners, and your organization with digital tools that offer real-time collaboration across the entire care team. These tools and resources automate many of the time-consuming and redundant processes that hinder your staff from delivering exceptional care while sustaining work-life balance.

MatrixCare’s easy-to-use technology simplifies the job of your staff for better satisfaction and retention. This includes comprehensive rules to support compliance, robust care plan content (with recommendations based on documentation) alerts and reminders and an intuitive interface for clinicians to easily manage all aspects of patient care and to achieve positive patient outcomes.

It also helps empower clinicians to create complete, compliant, consistent documentation that flows from the point-of-care to the back office, with powerful analytic solutions, reports and dashboards that help track key performance indicators so you can make better decisions for your organization.

Data Security

We’re dedicated to proactively solving the complex challenges of information security, strengthening our defenses against threats, and mitigating risks. As such, we’ve built our processes and protocols from best practices in order to maintain data integrity for our business, employees, our partners, customers, and patients.

Quality First

MatrixCare is powered by people, for people. As the leading provider of clinical and financial management software for a broad range of care settings outside of the hospital, we’re proving every day that excellence matters. And that when we put the power of exceptional technology to work, we can increase efficiency, elevate the quality of care, improve quality of life, and empower people to live well.

Previously known as Brightree, MatrixCare goes beyond an EHR with an investment in implementation and on-boarding. MatrixCare takes a partnership approach to set you and your team up for success so that you can stay competitive, achieve clinical and operational efficiency that can result in better care and outcomes, decreasing costs and increasing patient and staff satisfaction. As you grow and your software needs evolve, you can rely on smooth integrations with your MatrixCare EHR.

Key benefits of using MatrixCare Home Health & Hospice

Benefits of MatrixCare for home health

Patient management
Our home health software streamlines patient management from the flow of information between referring physician, case managers/discharge planners, and your organization, through intake, Medicare eligibility checks, and admissions. This collaborative approach keeps the focus on patients while helping all stakeholders meet their quality-measure goals.

Advanced scheduling technology includes action lists, alerts, and working by exception to make your team more efficient. You can see multiple patient/caregiver schedules at once and filter based on discipline, level of care, patient care location, and more to match employees to patients.

Operate efficiently
Beyond core software, we offer a range of modules, services, and integrations you can tailor to your specific needs. Some options include document management, eClaims, eFax, EVV, auto mileage calculation, PBM, SHP, physician portal, eReferral, RCM, and OASIS review.

Our consultants will work one-on-one with you—in remote or on-site sessions—to understand your home health business needs. We will help you establish best practices, and develop stable, repeatable, scalable processes.

Clinical management
Our point-of-care tool lets clinicians document efficiently, completely, and accurately while they’re with a patient. The technology securely captures documentation, photos, orders, and other data, regardless of connectivity. And built-in checks ensure necessary data is entered at the point of care, so all compliance and regulatory requirements are met.

Office management
Our office management solution helps ensure clinicians are consistently capturing and submitting complete, compliant documentation. These decreases quality-assurance workload because everything automatically flows from the point-of-care to the back office. Reports and dashboards track key performance indicators (KPIs) and other data to improve decision-making for your home health organization and for your referral sources.

Financial management
Point-of-care documentation is integrated into billing to improve time-to-bill submissions. The automated eClaims feature allows 837 Medicare claim files to be sent directly to CMS. Built-in rules and validations make sure bills are accurate before they’re submitted, reducing denials and increasing cash flow. And a suite of financial reports gives you the visibility to manage your home health business.

Optimize your process
Thorough documentation leads to more accurate claims, and guards against denials and takebacks
Alerts and task hotlists increase accuracy of clinical and patient information—before a claim is dropped
Built-in rules and validations deliver cleaner claims and improved billing accuracy, before submission

Work more efficiently
Complete, accurate, and compliant documentation reduces quality assurance workload
Digital referrals, forms, and patient records eliminate paper, streamline processes, and make general administrative work more efficient
A comprehensive dashboard with key performance indicators and hundreds of customizable reports helps keep you on top of your business goals
Built-in alerts push time-sensitive tasks to the right people, streamlining operations
Centralized patient information keeps the whole care team on the same page
Our web-based platform eliminates the need for software updates and costly IT infrastructure

Ensure compliance
Built-in best practices—courtesy of CareTouch Logic—guide OASIS questioning, and ensure notations whenever visits are opened or closed, for added protection against audits
Rules-based processes prevent scheduling without prior order or authorization, to improve compliance
Web-based system automatically delivers clinical and regulatory updates

Improve patient care
Mandatory logic-based questions and workflows help clinicians document directly against the care plan, improving visit documentation and compliance, and highlighting progress.
Home-health-specific clinical content and functions are included for all disciplines, so care plans are easier to build.
Nursing and social work disciplines can also drive patient assessment, treatment, and documentation regarding problems or interventions defined in the care plan.
Centralized patient information keeps the whole team on the same page so they can provide the highest quality care.
Automated patient updates and histories are documented by discipline, so care teams are coordinated.

Starting price

2000 /
per month

Alternatives

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Pros & Cons

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Customer Support

User Interface

Charting

Time Consuming Processes

Agency Fit

MatrixCare Home Health & Hospice’s user interface

Ease of use rating:

MatrixCare Home Health & Hospice pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(11)
3-4(129)
5(118)

What do users say about MatrixCare Home Health & Hospice?

Chatting with Support - As long as they are available (they are not always available though).

Select to learn more


Who uses MatrixCare Home Health & Hospice?

Based on 258 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospital & Health Care
Health, Wellness and Fitness
Medical Practice
Chemicals
Others

Use cases

Electronic Medical Records
Home Health Care
Hospice
Home Care

MatrixCare Home Health & Hospice's key features

Most critical features, based on insights from MatrixCare Home Health & Hospice users:

HIPAA compliant
Compliance management
API
Claims management
Patient records management
Mobile access

All MatrixCare Home Health & Hospice features

Features rating:

Care plan management
Client management
Insurance management
Real-Time reporting
Billing & invoicing
Workflow management
Scheduling
Electronic signature
Volunteer management
Time tracking by client
Third-Party integrations
Revenue management
Reminders
Quality assurance
Physician portal
Payroll management
Patient intake
Medication history
EMR/EHR
Customizable reports
Charting
Bereavement management
Audit management
Assessment management
Appointment management

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Per month

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MatrixCare Home Health & Hospice pricing

Value for money rating:

Starting from

2000

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about MatrixCare Home Health & Hospice price and value

Value for money rating:

To see what individual users think of MatrixCare Home Health & Hospice's price and value, check out the review snippets below.

“What I like best about Brightree software is it is user friendly and the support staff is amazing.”
CM

Crystal M.

QA Director

“It appeared to have good work flow from clinical to office seamlessly. The billing features seem robust and user friendly as well.”
EG

Eric G.

Director of Operations

MatrixCare Home Health & Hospice customer support

What do users say about MatrixCare Home Health & Hospice customer support?

Customer support rating:

We analyzed 56 verified user reviews to identify positive and negative aspects of MatrixCare Home Health & Hospice customer support.

The majority of users praise the customer support team for being responsive, professional, and knowledgeable.

A number of users highlight that support staff provide clear instructions and follow up diligently on unresolved issues.

Frequently reported by users, the support team is friendly, approachable, and goes above and beyond to assist with questions.

A small group of reviewers mention difficulty reaching support, slow response times, and a lack of direct phone assistance.

Support options

Knowledge base
Chat
Email/help desk
24/7 (live rep)
Faqs/forum
Phone support

Training options

Live online
Videos
Documentation
Webinars
In person

To see what individual users say about MatrixCare Home Health & Hospice's customer support, check out the review snippets below.

“The customer support team is courteous, professional, and efficient, working diligently for solutions to any glitches we encounter.”

JR

Jennifer R.

Director of Clinical Services

“I can fix most of them now without support due to excellent step by step instructions I have received from the support staff.”

CM

Crystal M.

QA Director

“We had a tough time getting customer support to answer and assist with questions.”

NS

Natasha S.

Director of Nursing

MatrixCare Home Health & Hospice FAQs

Q. Who are the typical users of MatrixCare Home Health & Hospice?

MatrixCare Home Health & Hospice has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

These products have better value for money


Q. What languages does MatrixCare Home Health & Hospice support?

MatrixCare Home Health & Hospice supports the following languages:
English


Q. Does MatrixCare Home Health & Hospice support mobile devices?

MatrixCare Home Health & Hospice supports the following devices:
Android, iPad, iPhone


Q. Does MatrixCare Home Health & Hospice offer an API?

Yes, MatrixCare Home Health & Hospice has an API available for use.


Q. What level of support does MatrixCare Home Health & Hospice offer?

MatrixCare Home Health & Hospice offers the following support options:
Knowledge Base, Chat, Email/Help Desk, 24/7 (Live rep), FAQs/Forum, Phone Support

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