Luma Health Pricing, Features, Reviews & Comparison of Alternatives

Luma Health

The only Total Patient Engagement platform.

5.0/5 (12 reviews)

Luma Health overview

The only end-to-end Total Patient Engagement Platform. Going beyond scheduling into intake, care, and communication throughout the entire patient journey. Our solutions directly integrate into 70+ EHR/PM systems for seamless automated operations and patient communications that drive revenue, patient loyalty, and population health.

Patient Engagement is not a new concept. What’s lacking is cost-effective, scalable patient engagement strategies that providers can implement—on top of their already increasing workload—to produce better outcomes for their patients.

Patient engagement is building an ongoing, meaningful, communicative relationship between providers and patients. And the key to this relationship will be intuitive, human-centered technology that easily adapts to each patient’s unique and ever-changing care journey.


Starting from
Pricing options
Value for money
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Business size



United States

Supported languages

English, Arabic, Chinese (Simplified), Korean, Portuguese, Russian, Spanish
Luma Health screenshot: Custom audience broadcasts can be delivered in multiple languages, allowing clinics to communicate in a patient's native languageLuma Health | Care Pathway MessagingLuma Health screenshot: When a patient cancels an appointment, Luma Health goes through the physician's waitlist to fill the open slot so other patients can see them soonerLuma Health screenshot: Care pathway messages broadcast tailored and actionable messages to patients about a procedure they have just hadLuma Health screenshot: Luma Health's HIPAA-compliant chat allows users to exchange insurance info, test results or images securely

Luma Health reviews


Very good
Value for money
Ease of use
Customer support
medhavi jogi

Excellent software for all private practice patient-communication and more

Used daily for 2+ years
Reviewed 2018-10-24
Review Source: Capterra

I help manage two medical practices and Luma is the best kept secret. It smooths out all of our internal processes.

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Michel Rodriguez

LUMA review

Used daily for 2+ years
Reviewed 2019-05-20
Review Source: Capterra

Very satisfied with the product. I recommend it to any practice who has the EMR connectivity for LUMA Health. It has decreased our staff time for them to be doing tasks that can easily be handled by the software, where as helping them to focus on other important items within the office. Their pricing is much lower then what the EMR wanted to charge us for the same tasks.

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Caitlyn Bednarek, M.Ed.

All around wonderful

Used daily for 1-2 years
Reviewed 2019-02-20
Review Source: Capterra

With Luma, we've seen an increase in appointment attendance and a decrease in last minute no-shows/cancellations. We have additionally seen a spike in positive reviews/recommendations on our social media platform. Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them!

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Bill Hambsh

Luma Health - In The Top 5 Technology Decisions of my Career

Used daily for 1-2 years
Reviewed 2019-02-27
Review Source: Capterra

Completely positive and well received by all staff that use it. I know I sound like a commercial for Luma but not a day goes by without at least one Luma mention in conversation. This is a no brainer and one I wish other practices embrace. We are all busy but at the end of the day, I have a fiduciary responsibility to my board to identify and implement the best technology to help keep the organization successful.

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Eileen Plitnick

Still Loving Luma!

Used daily for 1-2 years
Reviewed 2019-05-20
Review Source: Capterra

If we run into an issue, I have a specific person I can contact who knows my office and its needs. My person gets back to me the same day, usually within a few hours. We have implemented the SMS messaging from reminders to referrals to billing and more. The patient response has increased tremendously and we are able to customize the Luma programs to our specific needs.

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Luma Health pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Pricing depends on providers or bed count. Please request pricing from Luma Health here:

Luma Health features

Activity Dashboard
Appointment Management
Automated Scheduling
Automatic Notifications
Automatic Reminders
Calendar Management
Compliance Management
Customizable Reporting
Customizable Templates
Document Storage
HIPAA Compliance
Records Management
Reporting & Statistics
Self Service Portal
Workflow Management

Billing & Invoicing (121 other apps)
Claims Management (81 other apps)
Client Portal (89 other apps)
Electronic Signature Capture (58 other apps)

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Luma Health

Key features of Luma Health

  • @mentions
  • Access controls
  • Actionable text messages
  • Appointment reminders
  • Appointment scheduling
  • Calendar sync
  • Care planning
  • Client database
  • Clinical messaging
  • Collaboration
  • Custom audience broadcasts
  • Customizable group messaging
  • Drag & drop
  • Email reminders
  • Feedback & reputation management
  • Follow-up appointments
  • HIPAA-compliant chat
  • Mobile insurance card upload
  • No-show tracking
  • Patient communication history
  • Patient education
  • Patient mass-messages
  • Patient outreach tracking & recording
  • Patient records
  • Patient scheduling
  • Permissions management
  • Physician scheduling
  • Ratings & reviews
  • Real-time availability
  • Recurring appointments
  • Referral management
  • Rescheduling
  • SMS messaging
  • Self-management
  • Smart waitlists
  • Text reminders
  • Two-way messaging
  • Two-way reminder system
  • Web-scheduling widget
View All Features


Deliver total patient engagement from appointment reminders and self-scheduling, through care communications, intake, pre and post-appointment instructions, insurance authorization, and online reputation management.

• Retain cancelled patients - Automatically send cancelled patients a text to reschedule their appointment right from their phone

• Self-schedule via website widget or text message - Embed our Web-Scheduler on your website, or send the link in text messages to new or existing patients

• Attract new patients - Easily schedule brand new patients without the friction of calling in or the restriction of operating hours

• Easy-to-use and modern interface - Reduce burnout and frustration with our easy to use and intuitive experience

• Powerful reporting dashboard - Easily see detailed insights into your patient communication, visits, and feedback

• Easy Integration - Seamless integration with over 70 EHR and PM systems

• Amazing support for your team - Our Customer Success team are your advocates, consultants, and partners. We're here for you - every step of the way