Luma Health Pricing, Features, Reviews & Comparison of Alternatives

Luma Health

The only Total Patient Engagement platform.

5.0/5 (14 reviews)

Luma Health overview

The only end-to-end Total Patient Engagement Platform. Going beyond scheduling into intake, care, and communication throughout the entire patient journey. Our solutions directly integrate into 70+ EHR/PM systems for seamless automated operations and patient communications that drive revenue, patient loyalty, and population health.

Patient Engagement is not a new concept. What’s lacking is cost-effective, scalable patient engagement strategies that providers can implement—on top of their already increasing workload—to produce better outcomes for their patients.

Patient engagement is building an ongoing, meaningful, communicative relationship between providers and patients. And the key to this relationship will be intuitive, human-centered technology that easily adapts to each patient’s unique and ever-changing care journey.
www.lumahealth.io

Pricing

Starting from
$99
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Arabic, Chinese (Simplified), Korean, Portuguese, Russian, Spanish
Luma Health screenshot: Custom audience broadcasts can be delivered in multiple languages, allowing clinics to communicate in a patient's native languageLuma Health | Care Pathway MessagingLuma Health screenshot: When a patient cancels an appointment, Luma Health goes through the physician's waitlist to fill the open slot so other patients can see them soonerLuma Health screenshot: Care pathway messages broadcast tailored and actionable messages to patients about a procedure they have just hadLuma Health screenshot: Luma Health's HIPAA-compliant chat allows users to exchange insurance info, test results or images securely

Luma Health reviews

Excellent
14

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  5.0
  4.9
  5.0
medhavi jogi

Excellent software for all private practice patient-communication and more

Used daily for 2+ years
Reviewed 2018-10-24
Review Source: Capterra

I help manage two medical practices and Luma is the best kept secret. It smooths out all of our internal processes.

Pros
1. Easy to use 2. Intuitive 3. Allows for filling schedules without human involvement 4. Referral management 5. Patient messaging 6. Automated actions based on visit types and other key factors . Custom messages tied to and ICD or visit type or CPT give customized patient messages 7. Excellent support 8. Reminders - this has dramatically reduced the work for the front office. Prior we had staff call everyone to confirm appointments and also tried other systems which involved a manual download and upload of patient-name-system (I bet you used something similar which is prone to errors). Luma blew them out of the water More reliable than a human to confirm appointments, reminders DEEP Integration with most EMR systems 9. Reduced my human staff requirements by 1.5 FTE 11. Feedback system has improved patient experience and MD reviews significantly 12. Fills my cancellations automatically directly into the PM schedule 13. Allows for automated "smart" waitlist system that humans can add to and patients can Self-add without human help

Cons
The messaging system does not have templates (yet) but it is coming soon. Wish the stand-alone self-schedule portion of system were more robust

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michel Rodriguez

LUMA review

Used daily for 2+ years
Reviewed 2019-05-20
Review Source: Capterra

Very satisfied with the product. I recommend it to any practice who has the EMR connectivity for LUMA Health. It has decreased our staff time for them to be doing tasks that can easily be handled by the software, where as helping them to focus on other important items within the office. Their pricing is much lower then what the EMR wanted to charge us for the same tasks.

Pros
LUMA has built a variety of features that can be utilized in our EMR system, and they are steadily building their portfolio. Unlike other companies, they are very responsive and intuitive with ideas that perhaps they can build upon. For example, we use to have one company who provided new patient packets for patients to fill out and access, and then another company to process them. Now LUMA has taken that and within the same product, the patient can now get a reminder, fill out the form, and easily transcribe it into our EMR system.

Cons
Rarely, but some ideas do not go as planned or need to be reconstructed. The insurance verification side of the software is a great idea, but needs to accommodate for patients who have more the one insurance. Also would like to see this expanded to include rx cards as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Caitlyn Bednarek, M.Ed.

All around wonderful

Used daily for 1-2 years
Reviewed 2019-02-20
Review Source: Capterra

With Luma, we've seen an increase in appointment attendance and a decrease in last minute no-shows/cancellations. We have additionally seen a spike in positive reviews/recommendations on our social media platform. Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them!

Pros
Optional appointment waitlist feature Customizable appointment Reminder Local number (for reminders) Positive feedback from patients feeds to social media and other web outlets (customizable) Negative feedback from patients provides the opportunity to submit an anonymous response to a customized set of questions, so we can better serve our patients Seamless connectivity with our EHR system (NextGen)

Cons
We have one type of appointment (infusion) that we don’t want patients to cancel via text message. Even if we phrase the reminder in a way that doesn’t provide the option, some of our patients are tech-savvy and still respond with "No/Cancel" and the appointment will cancel due to the way the system is engineered. I have spoken with other reminder systems similar to Luma to see if this is just a Luma issue, and it seems that it’s an across-the-board issue. I'm confident that if Luma was capable of changing this for us, they would.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bill Hambsh

Luma Health - In The Top 5 Technology Decisions of my Career

Used daily for 1-2 years
Reviewed 2019-02-27
Review Source: Capterra

Completely positive and well received by all staff that use it. I know I sound like a commercial for Luma but not a day goes by without at least one Luma mention in conversation. This is a no brainer and one I wish other practices embrace. We are all busy but at the end of the day, I have a fiduciary responsibility to my board to identify and implement the best technology to help keep the organization successful.

Pros
It is difficult to say what I like most because there are numerous highlights that I would love to give credit. First, the ROI is solid. I have more than made back the cost of the program in filled slots. I have also had great success in converting inbound referrals to scheduled appointments. My online reputation management is more robust. The reporting details provided by Luma are above my expectation and one of the most valuable tools I rely on each month. Luma continues to add new features all the time. I am truly blown away by all this solution offers that I couldn't imagine why any practice deciding not to jump on board.

Cons
Nothing. Amazing staff, product, solutions. Can't say enough great things about Luma Health.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eileen Plitnick

Still Loving Luma!

Used daily for 1-2 years
Reviewed 2019-05-20
Review Source: Capterra

If we run into an issue, I have a specific person I can contact who knows my office and its needs. My person gets back to me the same day, usually within a few hours. We have implemented the SMS messaging from reminders to referrals to billing and more. The patient response has increased tremendously and we are able to customize the Luma programs to our specific needs.

Pros
I love the forward thinking and quick release of new features that actually work as they as should. Luma looks at the healthcare industry, the populations served and finds solutions to improve the quality of service to provide a better patient experience. Their support staff are very knowledgeable and are able to take care of any issues that might occur.

Cons
I haven't found anything that I don't like and that is something I can rarely if ever say about any company and its programs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Luma Health pricing

Starting from
$99
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing depends on providers or bed count. Please request pricing from Luma Health here: www.lumahealth.io/#contact-us

Luma Health features

Activity Dashboard
Appointment Management
Automated Scheduling
Automatic Notifications
Automatic Reminders
Calendar Management
Charting
Compliance Management
Customizable Reporting
Customizable Templates
Document Storage
HIPAA Compliance
Records Management
Reporting & Statistics
Self Service Portal
Workflow Management

Billing & Invoicing (146 other apps)
Claims Management (103 other apps)
Client Portal (99 other apps)
Document Management (72 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Luma Health

Key features of Luma Health

  • @mentions
  • Access controls
  • Actionable text messages
  • Appointment reminders
  • Appointment scheduling
  • Calendar sync
  • Care planning
  • Client database
  • Clinical messaging
  • Collaboration
  • Custom audience broadcasts
  • Customizable group messaging
  • Drag & drop
  • Email reminders
  • Feedback & reputation management
  • Follow-up appointments
  • HIPAA-compliant chat
  • Mobile insurance card upload
  • No-show tracking
  • Patient communication history
  • Patient education
  • Patient mass-messages
  • Patient outreach tracking & recording
  • Patient records
  • Patient scheduling
  • Permissions management
  • Physician scheduling
  • Ratings & reviews
  • Real-time availability
  • Recurring appointments
  • Referral management
  • Rescheduling
  • SMS messaging
  • Self-management
  • Smart waitlists
  • Text reminders
  • Two-way messaging
  • Two-way reminder system
  • Web-scheduling widget
View All Features

Benefits

Deliver total patient engagement from appointment reminders and self-scheduling, through care communications, intake, pre and post-appointment instructions, insurance authorization, and online reputation management.

• Retain cancelled patients - Automatically send cancelled patients a text to reschedule their appointment right from their phone

• Self-schedule via website widget or text message - Embed our Web-Scheduler on your website, or send the link in text messages to new or existing patients

• Attract new patients - Easily schedule brand new patients without the friction of calling in or the restriction of operating hours

• Easy-to-use and modern interface - Reduce burnout and frustration with our easy to use and intuitive experience

• Powerful reporting dashboard - Easily see detailed insights into your patient communication, visits, and feedback

• Easy Integration - Seamless integration with over 70 EHR and PM systems

• Amazing support for your team - Our Customer Success team are your advocates, consultants, and partners. We're here for you - every step of the way