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Luma Health Pricing, Features, Reviews and Alternatives

Luma Health product overview

What is Luma Health?

Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor.

Key benefits of using Luma Health

Deliver total patient engagement from appointment reminders and self-scheduling, through care communications, intake, pre and post-appointment instructions, insurance authorization, and online reputation management.

• Retain cancelled patients - Automatically send cancelled patients a text to reschedule their appointment right from their phone

• Self-schedule via website widget or text message - Embed our Web-Scheduler on your website, or send the link in text messages to new or existing patients

• Attract new patients - Easily schedule brand new patients without the friction of calling in or the restriction of operating hours

• Easy-to-use and modern interface - Reduce burnout and frustration with our easy to use and intuitive experience

• Powerful reporting dashboard - Easily see detailed insights into your patient communication, visits, and feedback

• Easy Integration - Seamless integration with over 70 EHR and PM systems

• Amazing support for your team - Our Customer Success team are your advocates, consultants, and partners. We're here for you - every step of the way

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum

Training options

Live Online
Webinars
Documentation
In Person

Luma Health pricing information

Value for money

4.7

/5

48

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Luma Health features

Functionality

4.5

/5

48
Total Features72 6 categories

Most valued features by users

HIPAA Compliant
Appointment Management
Appointment Scheduling
Activity Dashboard
Reporting & Statistics
Reminders
Self Service Portal
Alerts/Notifications

Functionality contenders

Luma Health users reviews

Overall rating

4.7

/5

48

Positive reviews

98%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.34/10
Rating distribution

5

4

3

2

1

36

11

0

1

0

Pros
There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.

KS

Kelli S.

It is extremely user friendly and is of excellent quality. Lets not forget that their team is extremely helpful and always follow up.

Rosie C.

This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs.

JK

Jason K.

Cons
This was unacceptable and rendered the online booking useless.

FN

Fadi N.

Aside from the usual system lag (may it have been the software or poor connection) I would overall say Luma covers mostly everything a medical practice would need in terms of patient engagement.

MS

Marian Shayne L.

Many of these reviews were from patients who had a particularly bad experience with us so we were never able to accurately hear from those who were satisfied.

NP

Noel P.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Luma Health - flexible and intuitive

Reviewed 4 months ago

Working with Luma has been a very pleasant experience overall. From working with their [SENSITIVE CONTENT HIDDEN] on the granular details of our contract to customizing messages with our Customer Success Manager, the Luma folks have been responsive, friendly, and extremely knowledgable.

Pros

Luma Health's appointment reminder and broadcast messaging features are a cut above the rest. Allowing customers to tailor their message content, timing, and management makes it an ideal platform for organizations who really want to fine-tune their patient communication. Luma's patient engagement communications can be as complex or as simple as you wish, but the ease of use and their customer support is top notch regardless of how deep you dive.

Cons

A more in-depth workflow analysis during implementation would have been helpful, but the small hiccup we ran into was easily resolved. As of March 6, 2021, the filters applied and locked in the Reporting section do not "stick", so that is a bit annoying.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Luma Health is A Gamechanger for Any Medical Practice

Reviewed 2 years ago

My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no show rate. Reminders have been awesome in getting everyone confirmed and prepared for their appointments. The appointments that do get cancelled either in ample time or last minute Luma's waitlist feature is a lifesaver. Our provider's schedules are always full and patients are extremely happy because they get to be seen sooner. Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online. Patients leave meaningful honest reviews about visiting us that we truly appreciate. We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again.

Pros

Its hard to pick one thing! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming...

Cons

Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning.

Vendor response

Kristen, thank you so much for taking the time to leave us your feedback! We're so grateful for your partnership and are thrilled to hear how we've been able to support your practice in keeping schedules full and patients happy!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Buyer beware If there is an option for zero I would have used it

Reviewed a year ago

We went to Luma health to get an option that offer our patients the ability to book online. They confirmed their software integrates perfectly with our EMR. After signing up and paying the mandatory one year fee of [SENSITIVE CONTENT HIDDEN]and implementation fee of [SENSITIVE CONTENT HIDDEN] and 3 month into a long process we were told that their system would only schedule cancelled appointments. This was unacceptable and rendered the online booking useless. For example if provider A has a full schedule an Provider B has an empty schedule only patients who cancel from provider A schedule will have their slots visible to others to book.

Pros

What I liked about the product was wiped away with the team hiding major flaws with integration.

Cons

The fact that the team hid from us the lack of integration with our EMR until very late in the process.

Vendor response

Dr. Nukta, we're sorry to hear that our solution did not meet your expectations. We pride ourselves on being fully transparent about our product capabilities both during the sales cycle and the implementation process. While we welcome all feedback, the pricing mentioned did not reflect the contracted annual fee, and we kindly requested for this to be redacted for fair representation. If you would like to discuss further, please reach out to us at support@lumahealth.io.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Results, Results, Results

Reviewed 5 months ago

Before we started with LumaHealth we would receive 1-2 reviews on GMB a month (maybe even every two months). Many of these reviews were from patients who had a particularly bad experience with us so we were never able to accurately hear from those who were satisfied. Within the first full month of starting with LumaHealth we received 99 reviews on a total of six GMB location pages for our medical practice....

Pros

Our office has appreciated being a part of test group for two way texting. We also love that it integrates with our EMR so it can automatically send messages to patients after they leave their appointments asking them to rate us. Then request them to publish their reviews publicly on GMB. This has been great for our business and increased the sheer number of positive reviews on our GMB sites ten-fold.

Cons

I would love to see LH publish the reviews not just on GMB pages but also on doctors Vitals, Healthgrades, WebMD, etc accounts. I believe there are many physicians who are working to maintain good reviews on a multitude of sites and this would just help by achieving all of that for them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Luma Health has improved all our processes

Reviewed 8 months ago

Very high marks for features and service.

Pros

The pandemic forced us into telemedicine without plan or preparation. We initially used Zoom, which is built for business rather than medical use, and found that the app required more interaction than many of our patients were able to do, which seriously hampered our ability to care for our patients. Luma is designed for medical use. The patients simply click a link on their phone or computer,...

Cons

Luma is completely customizable, which is amazing. But that means they basically code the connections through the API of our EHR from scratch. This has been time consuming - plan for months for full deployment - but, again, pretty much if it can be done, they give you just what you want.

Luma Health FAQs and common questions

Luma Health has the following pricing plans:
Pricing model: Subscription


Luma Health has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Luma Health supports the following languages:
English, Chinese (Simplified), Spanish, German, Korean, Polish, Portuguese, Chinese (Traditional), Italian, Russian, Arabic


Luma Health supports the following devices:
We do not have any information about what devices Luma Health supports


No, Luma Health does not have an API available.


Luma Health integrates with the following applications:
NueMD, NextGen Healthcare, WebPT, EPIC, Full Slate, Valant, Kareo, Mindbody, Amazing Charts, CureMD, AdvancedMD for Mental Health, Matrixcare


Luma Health offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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