Luma Health Pricing, Features, Reviews & Comparison of Alternatives

Luma Health

The only Total Patient Engagement platform.

4.71/5 (31 reviews)

Luma Health overview

What is Luma Health?

Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor.

The only end-to-end Total Patient Engagement Platform. Going beyond scheduling into intake, care, and communication throughout the entire patient journey. Our solutions directly integrate into 70+ EHR/PM systems for seamless automated operations and patient communications that drive revenue, patient loyalty, and population health.

Patient Engagement is not a new concept. What’s lacking is cost-effective, scalable patient engagement strategies that providers can implement—on top of their already increasing workload—to produce better outcomes for their patients. With Luma Health, every single point along the care journey is simple, seamless, and effective, from patients accessing care to patients achieving health goals. Luma Health empowers providers to make this a reality through its total patient engagement solution, designed to modernize access, automate patient-provider communications, and help providers grow their business.

Patient engagement is building an ongoing, meaningful, communicative relationship between providers and patients. And the key to this relationship will be intuitive, human-centered technology that easily adapts to each patient’s unique and ever-changing care journey.
www.lumahealth.io

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), German and 6 other languages, Italian, Korean, Polish, Portuguese, Russian, Spanish
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Luma Health reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.7
  4.7
Caitlyn Bednarek, M.Ed.

All around wonderful

Used daily for 1-2 years
Reviewed 2019-02-20
Review Source: Capterra

With Luma, we've seen an increase in appointment attendance and a decrease in last minute no-shows/cancellations. We have additionally seen a spike in positive reviews/recommendations on our social media platform. Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them!

Pros
Optional appointment waitlist feature Customizable appointment Reminder Local number (for reminders) Positive feedback from patients feeds to social media and other web outlets (customizable) Negative feedback from patients provides the opportunity to submit an anonymous response to a customized set of questions, so we can better serve our patients Seamless connectivity with our EHR system (NextGen)

Cons
We have one type of appointment (infusion) that we don’t want patients to cancel via text message. Even if we phrase the reminder in a way that doesn’t provide the option, some of our patients are tech-savvy and still respond with "No/Cancel" and the appointment will cancel due to the way the system is engineered. I have spoken with other reminder systems similar to Luma to see if this is just a Luma issue, and it seems that it’s an across-the-board issue. I'm confident that if Luma was capable of changing this for us, they would.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristen Boyd

Luma Health is A Gamechanger for Any Medical Practice

Used daily for 1-2 years
Reviewed 2019-09-27
Review Source: Capterra

My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no show rate. Reminders have been awesome in getting everyone confirmed and prepared for their appointments. The appointments that do get cancelled either in ample time or last minute Luma's waitlist feature is a lifesaver. Our provider's schedules are always full and patients are extremely happy because they get to be seen sooner. Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online. Patients leave meaningful honest reviews about visiting us that we truly appreciate. We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again.

Pros
Its hard to pick one thing! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming in for certain procedures can be given separate instructions to prepare for their appointment. Luma Health have been rockstars in improving their new online scheduling platform. Its fantastic. Patients are able to enter in all pertinent info for their desired appointment including reason for visit, insurance information, changes in phone number/address, etc and are only shown times which match their appointment criteria. My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs. We have been with Luma for 2 years now and I can't tell you how many things have been added to their platform based off of customer feedback. You ask for a change or make a suggestion and it basically comes out in the Product Updates the next month. Bravo for actually listening to your clientele and making actionable changes based off of feedback. That is so rare when working with EHR systems and other medical software.

Cons
Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning.

Response from Luma Health


Kristen, thank you so much for taking the time to leave us your feedback! We're so grateful for your partnership and are thrilled to hear how we've been able to support your practice in keeping schedules full and patients happy!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fadi Nukta

Buyer beware If there is an option for zero I would have used it

Used daily for less than 6 months
Reviewed 2020-04-20
Review Source: Capterra

We went to Luma health to get an option that offer our patients the ability to book online. They confirmed their software integrates perfectly with our EMR. After signing up and paying the mandatory one year fee of [SENSITIVE CONTENT HIDDEN]and implementation fee of [SENSITIVE CONTENT HIDDEN] and 3 month into a long process we were told that their system would only schedule cancelled appointments. This was unacceptable and rendered the online booking useless. For example if provider A has a full schedule an Provider B has an empty schedule only patients who cancel from provider A schedule will have their slots visible to others to book.

Pros
What I liked about the product was wiped away with the team hiding major flaws with integration.

Cons
The fact that the team hid from us the lack of integration with our EMR until very late in the process.

Response from Luma Health


Dr. Nukta, we're sorry to hear that our solution did not meet your expectations. We pride ourselves on being fully transparent about our product capabilities both during the sales cycle and the implementation process. While we welcome all feedback, the pricing mentioned did not reflect the contracted annual fee, and we kindly requested for this to be redacted for fair representation.

If you would like to discuss further, please reach out to us at support@lumahealth.io.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Jainesh Patel

Very easy to use software

Used daily for 6-12 months
Reviewed 2020-04-24
Review Source: Capterra

apart from certain that things that can be tweaked here and there, the software is really nice.

Pros
the ability to send multiple broadcast and also unchecking certain individuals on the broadcast makes it easy and don't have to modify alot of things.

Cons
the software is bit glitchy, when a notification pops up on the pc and when u try to select certain inserts for the message the system lags for a second and then is finally after understanding that the user's cursor is hovering over an icon, the icon finally unlocks for lack of a better word to let to select it. there are other issues as for example some number that were imported on the system are actually disconnected and the system still recognizes them as vaild instead of defaulting to the next number or the email on file.

Response from Luma Health


Thank you for taking the time to leave us a review, Jainesh! We are so grateful for your partnership and your constructive feedback, and we look forward to continue working with you!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Angela Harrild

Customizable

Used daily for 2+ years
Reviewed 2020-01-31
Review Source: Capterra

We no longer have to make reminder calls! The reminder messages go out consistently, and it isn't a big deal to take someone off the list of receiving messages. Sometimes I have to search for someone by phone number, and LUMA lets me do that - our EMR does not.

Pros
I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us. Luma sends a patient satisfaction question also, which feeds into an NPS score. Their reports give us good information. We can also send PHI secure text messages to specific patients, as needed. Luma has features that we haven't fully utilized, but the ones we use are so helpful. As far as support, the support team is very quick to respond and help resolve any problems!

Cons
Sometimes I just need to talk to a human, but the main communication is through email. There are times when a phone call provides greater clarity.

Response from Luma Health


Thank you for taking the time to leave us a review, Angela! We are so grateful for your partnership and your feedback, and we look forward to continue working together!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Luma Health pricing

Pricing options
Subscription
View Pricing Plans

Pricing depends on providers or bed count. Please request pricing from Luma Health here: www.lumahealth.io/#contact-us

Luma Health features

Activity Dashboard
Appointment Management
Automatic Notifications
Calendar Management
Charting
Compliance Management
Customizable Reporting
Document Storage
HIPAA Compliance
Multi-Location
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Workflow Management

API (116 other apps)
Billing & Invoicing (203 other apps)
Claims Management (145 other apps)
Client Portal (129 other apps)
Document Management (124 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Luma Health

Key features of Luma Health

  • @mentions
  • Access controls
  • Actionable text messages
  • Appointment reminders
  • Appointment scheduling
  • Calendar sync
  • Care planning
  • Client database
  • Clinical messaging
  • Collaboration
  • Custom audience broadcasts
  • Customizable group messaging
  • Drag & drop
  • Email reminders
  • Feedback & reputation management
  • Follow-up appointments
  • HIPAA-compliant chat
  • Mobile insurance card upload
  • No-show tracking
  • Patient communication history
  • Patient education
  • Patient mass-messages
  • Patient outreach tracking & recording
  • Patient records
  • Patient scheduling
  • Permissions management
  • Physician scheduling
  • Ratings & reviews
  • Real-time availability
  • Recurring appointments
  • Referral management
  • Rescheduling
  • SMS messaging
  • Self-management
  • Smart waitlists
  • Text reminders
  • Two-way messaging
  • Two-way reminder system
  • Web-scheduling widget
View All Features

Benefits

Deliver total patient engagement from appointment reminders and self-scheduling, through care communications, intake, pre and post-appointment instructions, insurance authorization, and online reputation management.

• Retain cancelled patients - Automatically send cancelled patients a text to reschedule their appointment right from their phone

• Self-schedule via website widget or text message - Embed our Web-Scheduler on your website, or send the link in text messages to new or existing patients

• Attract new patients - Easily schedule brand new patients without the friction of calling in or the restriction of operating hours

• Easy-to-use and modern interface - Reduce burnout and frustration with our easy to use and intuitive experience

• Powerful reporting dashboard - Easily see detailed insights into your patient communication, visits, and feedback

• Easy Integration - Seamless integration with over 70 EHR and PM systems

• Amazing support for your team - Our Customer Success team are your advocates, consultants, and partners. We're here for you - every step of the way