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CentralReach

Exceeding outcomes by redefining autism and IDD care.

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Table of Contents

CentralReach - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

CentralReach overview

What is CentralReach?

CentralReach is the leading AI-powered EMR and practice management platform purpose-built for autism and IDD care. Trusted by 4,000+ providers and 200,000+ professionals, it connects intake, scheduling, clinical documentation, billing, learning, and analytics in one secure, HIPAA-compliant workspace.

At the core is cari, our proprietary AI trained on billions of data points and validated by 40+ BCBAs. Cari automates scheduling, audits, and claims to reduce manual work, protect revenue, and free staff to focus on delivering high-quality care.

From intake to outcomes, CentralReach simplifies every step of care delivery. Families complete digital intake forms that instantly create client profiles and parent portal access. Dynamic scheduling maximizes billable hours and matches clients to the right provider. Clinicians use customizable notes and mobile tools to collect accurate data (online or offline). Billing is streamlined with bulk invoicing, claim scrubbing, and clearinghouse integrations, while built-in audits safeguard compliance. Leadership teams gain visibility through KPI dashboards and business intelligence to support future growth.

From ABA to speech and OT, CentralReach equips teams to:

<li>Deliver better outcomes with connected data

<li>Protect revenue with audit-ready claims

<li>Reduce burnout by eliminating admin tasks

<li>Scale operations with confidence

<b>Purpose-built, proven, and AI-powered, CentralReach is the operating system for autism and IDD providers.

Key benefits of using CentralReach

Specialized experts for autism and IDD care

Responsible AI built on billions of data points with 40+ BCBAs insight and guidance

Simplify intake and family engagement with automated forms and portals

Boost efficiency across scheduling, documentation, and staff workflows

Customizable clinical documentation with payer-specific templates and dynamic fields

Support RBTs with mobile tools, offline workflows, and behavior tracking

Protect revenue and increase cash flow with automated billing

Advanced claims scrubbing and clearinghouse integrations to reduce denials

Maintain compliance with configurable audits and payer rules

Streamline processes from intake to payroll in one system

Expand visibility with end-to-end reporting and KPIs

Multi-disciplinary support for ABA, speech, OT, and more

Scalable, HIPAA-compliant platform built for growth

All-in-one solution that makes it easy to manage care and operations

Starting price

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Pros & Cons

Session Notes

Staff Management

User Interface

Customization Options

Pricing

Frequent glitches and slow resolutions

CentralReach’s user interface

Ease of use rating:

4.3

(155)

CentralReach pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(10)

3-4(60)

5(85)

What do users say about CentralReach?

Reporting and tracking in the Learning platform is weak, Making it hard to follow progress on the learning side.

Select to learn more

Who uses CentralReach?

Based on 155 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Mental Health Care

Hospital & Health Care

Individual & Family Services

Medical Practice

Others

Use cases

Applied Behavior Analysis

Electronic Medical Records

Therapy Notes

Speech Therapy

Web Based Medical Billing

CentralReach's key features

Most critical features, based on insights from CentralReach users:

Progress tracking

4.0

(37)

Reporting/Analytics

4.2

(37)

ABA data collection

4.1

(35)

For aba industry

4.2

(37)

Appointment management

4.0

(23)

Billing & invoicing

3.8

(18)

All CentralReach features

Features rating:

4.3

(155)

Medical billing

3.7

(9)

HIPAA compliant

4.9

(20)

Goal setting/tracking

4.5

(2)

For mental/behavioral health

4.7

(3)

EMR/EHR

4.3

(3)

Customizable reports

3.8

(5)

Progress reports

4.0

(3)

Records management

4.3

(4)

Claims management

2.0

(2)

Treatment planning

4.0

(2)

Program management

4.1

(19)

Mobile access

3.7

(20)

Document management

4.3

(10)

Charting

3.9

(9)

Patient records management

4.0

(7)

Insurance management

3.6

(12)

Appointment scheduling

4.3

(7)

Document storage

4.5

(4)

Claims scrubbing

2.5

(2)

Coding assistance

1.0

(1)

Electronic payments

4.0

(5)

Self service portal

(0)

Patient intake

5.0

(1)

Patient engagement

(0)

Patient database

(0)

Template management

(0)

Therapy notes

(0)

Outcome assessment tools

(0)

Notes management

(0)

Third-Party integrations

(0)

Multi-Provider practice

(0)

Multi-Physician

(0)

Multi-Location

(0)

Visual analytics

(0)

Scheduling

(0)

Role-Based permissions

(0)

Revenue management

(0)

Session notes

(0)

Reporting & statistics

(0)

Registration management

(0)

SOAP notes

(0)

Real-Time reporting

(0)

Staff management

(0)

Progress notes

(0)

Practice management

2.0

(1)

Physician scheduling

5.0

(1)

Payroll management

(0)

Patient scheduling

5.0

(1)

Patient portal

(0)

Patient monitoring

(0)

Compliance management

(0)

Communication management

(0)

Clinical notes

4.0

(1)

Clinic interoperability

(0)

Client portal

(0)

Client database

(0)

Chat/Messaging

(0)

Care plan management

(0)

Calendar management

(0)

Behavior tracking

(0)

Availability management

(0)

Automated scheduling

(0)

Assessment management

(0)

API

(0)

Alerts/Notifications

(0)

Activity tracking

(0)

Activity dashboard

(0)

Access controls/permissions

(0)

Learning management

(0)

Invoice management

(0)

Insurance eligibility verification

1.0

(1)

Initial assessments

1.0

(1)

Historical reporting

4.0

(1)

Forms management

(0)

For occupational therapists

(0)

Employee management

(0)

Electronic signature

(0)

Documentation management

(0)

Document templates

(0)

Decision support

4.0

(2)

Data visualization

(0)

Data storage management

(0)

Data security

(0)

Customizable templates

3.0

(2)

Customizable forms

(0)

Compliance tracking

4.0

(1)

CentralReach awards

Occupational Therapy

87/100

CentralReach alternatives

CentralReach

4.3

(155)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.1

Customer Support

4.3

Theralytics

4.8

(106)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

AlohaABA

4.9

(55)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

S Cubed

5.0

(24)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

CentralReach integrations (2)

Top integrations

Apploi

Collectly

CentralReach customer support

What do users say about CentralReach customer support?

Customer support rating:

4.1

We analyzed 27 verified user reviews to identify positive and negative aspects of CentralReach customer support.

Widespread user sentiment highlights quick, accessible, and knowledgeable customer support with prompt responses and helpful guidance.

A limited number of users report slow or inconsistent ticket responses and difficulty getting timely follow-up from support.

Support options

Knowledge base

Phone support

Email/help desk

Training options

In person

Webinars

Documentation

Videos

Live online

To see what individual users say about CentralReach's customer support, check out the review snippets below.

“Customer service is always there to help, and the great part is that they take feedback from the field and from customers to improve their software. ”

Gregory P.

Regional Director

“The support that comes with the system is exceptional as well! Whenever we have questions about whether we can do something or not, the answer is immediate.”

Ashley H.

Application Support Specialist

“Customer Service was good when available, but it was extremely difficult to receive the level of help I needed in a timely fashion.”

Rachel O.

BCBA/Owner