CentralReach Pricing, Features, Reviews & Comparison of Alternatives

CentralReach

Practice management & EHR for therapists and educators

4.58/5 (73 reviews)

CentralReach overview

What is CentralReach?

CentralReach is a practice management and EHR solution for therapists and educators with integrated features for scheduling, medical billing, payroll, clinical data collection, precision teaching, learning, and human resources. CentralReach helps applied behavior analysis (ABA) clinicians and educators within the developmental disabilities sector to produce improved outcomes for people with autism.

Tools for practice management enable users to match staff and client availability using CentralReach’s integrated scheduling system, with a view on appointments from every angle. Coded appointments and integration with payroll and billing help streamline the billing and claims process, along with automated appointment to timesheet conversion. Users can link appointments to preloaded authorizations and billing codes, and organize the calendar with labels for custom groups, clients, staff and more. The comprehensive reporting module provides real-time billing accruals to help users keep track of payroll, payable and receiving flow.

CentralReach’s clinical fulfillment dashboard provides KPIs on authorization hours converted, pending, and remaining, and more. Additional reports include a supervision, productivity, sales, authorizations, audits, receivables, payroll, and clinical data. The client/parent portal provides clients with a secure digital gateway for billing and invoices, as well as documentation such as session notes and forms, medical reports, insurance authorizations, and more.

CentralReach’s clinical solutions include data collection, documentation, and precision teaching. Users can digitally custom build the way they chart and analyze graphs to fit the organization’s needs. The solution’s customizable data sheets are updated automatically when items are met, when phases change or when new prompts are prescribed. Users can collect real-time data before, during and after appointments, as well as report on goals and targets and track progress in one place.

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
CentralReach screenshot: Match staff and client availability and look at appointments from every angleCentralReach OverviewCentralReach screenshot: Organize the calendar with labels for custom groups, clients, staff and moreCentralReach screenshot: Key performance indicator (KPI) reports allow users to view authorization hours converted, pending, and remaining by month-to-date, past three months, and year-to-dateCentralReach screenshot: Collect data in real time, report on goals and targets and track progress all in one placeCentralReach screenshot: Track employee hours and work performance for payroll with CentralReachCentralReach screenshot: Automatically generated billing with every appointmentCentralReach screenshot: CentralReach 'sessions' are customizable data sheets that users make one time for their staff to customize for every clientCentralReach screenshot: Plan ahead, collect the data in real time, report on goals and targets and track progress all in one place

CentralReach reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.2
  4.4
Anonymous

Central Reach as a Behavioral Therapist

Used daily for 6-12 months
Reviewed 2020-02-12
Review Source: Capterra

This is very handy and convenient. I dont have to worry about much other than focusing on my client and running trials. It can take a while to get use to. There is a ticket section to get assistance from the IT team for Central Reach but it takes a while to get a response to your ticket. Most thing HR could help me with. It also took a lot longer to get the flow of the trials without paper. You can only see 2-3 trials on the screen at once, so there is a lot of scrolling if your client has many trials. During this time of trying to find the trial you are working on, your client has now eloped. It's a balancing act, but it should only take a few weeks to find your groove.

Pros
Auto charting No need to calculate Easy access from your phone or computer Auto time tracking Option to specify what method was used during that specific trial (ie. errorless correction) Live sessions can be viewed by multiple people at the same time whether in session with you or not.

Cons
Glitches a lot When using the app on the phone I would try to scroll through the screen info or stat sheet and instead of scrolling it would initiate a page reload. This would wipe out all notes I had entered on my end session form.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Veronica Casas

Central Reach vs Kareo

Used daily for 2+ years
Reviewed 2019-10-30
Review Source: Capterra

Pros
I like how user friendly this software is. I am able to track cancellations, authorizations, and the amount of remaining hours we have left on an auth very easily.

Cons
The meta data does not always pull into a report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Total Lack of Sales Integrity

Used daily for less than 6 months
Reviewed 2020-04-21
Review Source: Capterra

I very much regret this purchase and am even considering making a switch AGAIN despite the high switching costs. I had a good customer success lead but she couldn't do anything to help the fact that we had a sales rep who over promised and could not deliver.

Pros
Clean interface, customized forms. Pricing is okay.

Cons
I finally have to review this because I am so frustrated with this software! So much was promised during the sales process and once we were well into implementation, one by one these things were denied. Additionally, as soon as you "go live" you are directed to use the support ticket function for any questions or issues, and they direct everything to an Ideas Portal which is not maintained.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Cassandra Arcaro

Central Reach

Used daily for 6-12 months
Reviewed 2020-04-30
Review Source: Capterra

Overall it's good. It is easy to look through and looks good.

Pros
I like how you can set a task on claims and pick a time and date to remind you. I love how you can add comments to the tasks and task other people as well. I like how there is a dashboard to see a little of everything that you need to.

Cons
I do not like you do not see what the insurance paid verse patient unless opening lines and doing the math yourself on a group of claims. I do not like how the claims line look it gets very confusing and can get very frustrating.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Amarilys Morales

Learning curve required but excellent product

Used daily for 6-12 months
Reviewed 2019-10-29
Review Source: Capterra

Central Reach customer service team is great! They respond within 24 hours and always have great recommendations.

Pros
Once the system is set up as desired, it makes data collection and admin duties flawless.

Cons
It does take about a month give or take to go through the training and set the system as you desire.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CentralReach features

Activity Dashboard
Automated Scheduling
Calendar Management
Client Portal
Customizable Reporting
Document Management
Document Storage
Reporting & Statistics
Self Service Portal

API (110 other apps)
Appointment Management (205 other apps)
Automatic Notifications (131 other apps)
Billing & Invoicing (195 other apps)
Charting (133 other apps)
Claims Management (137 other apps)
Compliance Management (141 other apps)
HIPAA Compliance (236 other apps)
Records Management (182 other apps)
Reminders (198 other apps)
Workflow Management (134 other apps)

Videos and tutorials

Additional information for CentralReach

Key features of CentralReach

  • Practice management
  • Learning management
  • Clinical data collection and graphs
  • Human resources
  • Scheduling
  • Billing
  • Payroll
  • Reporting
  • Client/patient portal
  • Bank reconciliation
  • ReachMe chat
  • Document management
  • Documentation
  • Precision teaching
  • iPhone/Android app
  • Calendar management
  • Custom groups
  • Tagging
  • Timesheets
  • Availability management
  • Preloaded authorizations
  • Claims submissions
  • Multiple payments at once
  • Real-time billing accruals
  • Cash flow management
  • Customizable rate codes
  • Track employee hours and work performance
  • Key performance indicator reports
  • Clinical fulfillment dashboard
  • Supervision report
  • Utilization report
  • Invoices
  • Program books
  • Team collaboration
  • Financial performance tracking
  • Insurance credentialing & HR documentation
  • Auditing
  • Credentialing
  • Reporting on goals and targets
  • Customizable session notes
  • Initial evaluations and assessments
  • RBT training and CEU course fulfillments
  • Course set-up using reusable templates
  • Due date tracking
  • Quiz and survey form creation
  • File uploads
  • Collaboration tools
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Benefits

Since CentralReach connects clinical notes to claims, progress reports can be auto-generated and submitted with pre-built claims templates.

Organizations can quickly navigate individual student learning by implementing precision teaching into their ABA programing with CentralReach.

Fully integrated human resources management means that users can manage staff in the same platform as where they manage their practice, operations, and clinical data.

The CentralReach iPhone/Android app allows users to access electronic Data Sheets on the go, schedule and view appointments and contact details, and communicate with colleagues with the HIPAA-secure one-to-one or group chat feature.

CentralReach supports the standardization of protocols, clinical notes templates and custom program books.