WellSky Personal Care Reviews - Pros & Cons, Ratings & more

AxisCare

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WellSky Personal Care is a complete web-based home healthcare software, targeting the needs of private-duty home care agencies of all sizes with modular management features

WellSky Personal Care

Web-based

Navigation is super easy as you move around the site. The ability to integrate home care and care management in one system is so valuable.

We have been using Clear Care On line for about 4 years now. We love the ease of use and benefits.

Great customer service that is there all the time and helps quickly resolve issues. Top of the line technology.

I am a new user and I have been very pleased with how easy and intuitive the system is. I like how easy it is to add notes to the files as well as how every email conversation is filed.

We've been using ClearCare for 10 months and have loved it from the very beginning. We chose it because it's very easy to navigate and everything is integrated in a very seamless and logical manner.

They seek out feedback and their customer service is invariably friendly, responsive and knowledgeable, and their follow through/up is great.

My customers like the family room. My staff love the ease of use and I love the fact that I can process payroll effortlessly.

You get an excellent product & excellent customer service for a good price. They are constantly upgrading their product and coming out with new features.

Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program.

The CC support team has been amazing at answering any questions promptly. They also provide a follow up call to ensure all needs were met.

Excellent experience great value for the money, innovative service.

Costumer  service is very bad , you have to send emails in order to communicate with them.

It is good that it is all web based so that our data which consists of clients and caregivers information is kept safe.

Very little in the vein of negativity to say about this software.

Great for scheduling, billing and keeping track of employee and client information. This software has so many features.

I use ClearCare everyday and it helps me track pertinent information that keeps us in compliance with state and franchise standards.

I like how we can create tags to make it easier to run reports.

Overall I am satisfied with Clearcare but if they keep having outages and do not compensate the user for the inconvenience then this will cause me to switch software in the future.

eRSP

HomeSolutions.NET

BOSSDesk

My experiences using Clear Care have been fantastic. The reasons that we chose ClearCare above the other competitors was that ClearCare gave us a better value for our money. Rather than paying for services we wont be using we are just charged per the clients that we have. That way we can add and delete clients when needed. We also liked the initial presentation and how easy and informative the onboard agent that trained us. She took as long as needed until we felt completely comfortable using the system on our own. The customer service were always available any time we ran into a problem or needed an answer. I was never put on hold. They were there to answer anytime I needed them and they still are. I can call anytime and they are so friendly and right there to help me. The customer support and onboard agents did most of the work for me so it was very easy to convert from manual files. 
We have so much time now to concentrate on getting new clients because we now use ClearCare to do all the work for us. We don't have to be concerned that the caregiver is at the clients home on time because ClearCare reminders let us know if the caregiver is late. It helps with total hours and I love the Carefinder feature where if we have an open shift I just go to the carefinder and put in the hours I need and it shows me what caregivers are available. I was so surprised when we got all our files incorporated that the whole system was so user friendly and so fast. Wow, I cant believe we didn't go with ClearCare sooner. All those wasted hours manually entering information.  Now we have a few hours in the day to just relax and catch up on filing or relaxing because ClearCare does all the work for us. 
They are always coming up with new ways to make things easier for us. We now love to use the tutorials whenever we need refreshing on a subject. The worksafe link is so helpful so that the caregivers will know what procedures to follow. Every month they send our emails so you can enroll in seminars that they have with the latest in the industry so we can always stay on top of the newest innovations.  ClearCare has the greatest employees that really are about getting you an answer to your questions. The people that are in leadership are really trying to keep this company on the cutting edge of technology. We are so happy we found ClearCare

Excellent experience great value for the money, innovative service

We have been using ClearCare for about 2.5 years

We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing.  In retrospect, we regret the move.  We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality.  

If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE!  

Reasons: 
1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY.  This is a simple solution, and is crippling for revenue tracking.  As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one
2)  You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.
3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program.  You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).
4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies
5) Onboarding - ANDRIA IS AWESOME.  Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls.  The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare.  Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps

Love my ClearCare online management system!

After using two different systems we switched to ClearCare in the Spring of 2014. The difference in ease of use, total functionality, and intuitiveness was what sold us and what has continued to "sell" us on why we use ClearCare. The Wow moment came when we lost two internal staff members within the first year if using ClearCare and ultimately could sustain the loss without replacing those positions because ClearCare is so functional and portable. From the initial setup process to few times we have had to call for help our experience has been supportive and pleasant. It's obvious the support staff are knowledgeable in the use of ClearCare and the back-end processes. The other amazing things are that ClearCare is not static. The new innovations and additions have been many and the ones that we choose to use for our business have worked well. It's nice to work with a thoughtful and intuitive company that continues with new ideas and applications that make this a software that grows with us and the different demands and regulations of our industry.

One of the Best things that has happened to my agency!

Review of WellSky aka Clear Care

I love the clock in method, I love that it is user friendly. Family members that are not good with technology can still use this product without trouble.  This is exactly what we were looking for. 

Fantastic, User Friendly 

Easy to use and navigate!

They have gotten better with Help desk access and I truly appreciate it. 

Main Dashboard 

Clearecare is very useful software. 

IF YOU ARE A BUSINESS WANTING TO SUCCEED BY IMPLEMENTING SOLUTIONS TO ASSIST YOUR AGENCY ... PLEASE seek other Software solutions. The Customer Service is also a miss due to they neglect if you needing assistance as a previous customer 

DO NOT SELECT THIS SYSTEM..... GO WITH ANOTHER HOME CARE SYSTEM FOR YOUR BUSINESS

Clearcare Software Crashed While Office Closed.  No One to Contact!

Moderately reliable, with only some downtime. Feature set limited but meets bare minimum requirements in terms of home care scheduling and timekeeping functionality. Very inadequate plan of care module. Works very well on small screens with responsive design, making it the best choice if you have after-hours and weekend on-call support staff. 

I owned a private duty care company in California for 13 years until I sold it in December 2015. Before July 2014 we used the old client-server version of a competing product called HomeTrak and were pretty satisfied with that, but we wanted to move to a cloud-based solution for many reasons. We used ClearCare from July 2014 through December 2015 and it was satisfactory for us. Not amazingly great, but adequate and better than the other choices we looked at. I'm a CPA and a software engineer and I have pretty high standards. ClearCare minimally satisfied those standards, but did so better than any other solution that we considered.

One of the best choices out there right now - Far from perfect, but better than most

I've wholeheartedly recommended this solution to others in the industry, and have seen others who make the switch be glad they did. 

With continually added functionality and tons of integrated solutions, this is an excellent solution for homecare staffing

The clocking in should be attached to the documentation separately. 

I can't believe you aren't better prepared for the transition to evv requirements

Started off great, it quickly turned to crap. I am now looking at an alternative as they could care less about the companies they serve.

Wellsky has destroyed clearcare and ruined all ideas of product support, stay away

A great product for any medium size company to run their business. 

ClearCare of Jacksonville FL

When our franchise "Preferred Care at Home" was formed, it was suggested we use clear care as our tracking software.  So I really didn't shop around. After just a short time I realized how easy it was to navigate and how easy it was to train others. Their on line tutorials are good, but just as easy to show an employee and they can use the tutorials when a problem occurs. The customer service has always been spot on. Always solved our problem quickly. 

Robin's review of Clear Care

ClearCare was a no-brainer for us, with all of the options available on the marketplace today to agency owners, by far the best software on the market. ClearCare gives you the ability to grow your agency rather than be focused on fixing all the headaches that come with archaic software systems or the big named systems that take weeks to implement, train and understand functionality. We needed something that was scalable, front and back end focused and also easy to navigate, train and implement and get world-class support from. With ClearCare, they have mastered the software needed for Non-Medical Homecare agencies to focus on client care. 

ClearCare was able to support our new division, offer us world class customer service and support, which was actually something that another Homecare owner mentioned they (ClearCare) struggled with. We were happy with our decision to use ClearCare and cannot thank them enough for allowing us to expand our Homecare offerings to the marketplace. 

ClearCare - The Best Software for Non-Medical Homecare

Old Reliable

Documentation software

Clearcare has excellent customer service that resolves problems or answers questions right away. In an industry that moves at the speed of lighting Clearcare is always there to fix any issues we may be having our to educate us on new features that will help us to work faster and more efficiently.
We choose Clearcare because we were having issues with the customer service we were receiving from our previous provider and we have been so pleased with the hands on experience we have had. The on boarding was  a breeze and they are always willing to have private webinars for our employees to show us the new features that are always coming out.
The telephony clock in systems is so easy to use. Having it work through the clients phone makes it much easier to instruct the caregivers. I am don't have to worry about getting calls that the caregiver is not there or that the caregiver forgot their pin number. We know right away when someone hasn't clock in/out or if the have clocked in/out late. 
The functionality on my IPhone has improved drastically and now I can pull up the dashboard and specific client or caregiver information anywhere within seconds.
This is such a technologically advanced company, I am sure half of the things they offer I don't even know how to use yet but even using just the small portion we are currently using has allowed us to streamline our business and make ourselves more available to clients and marketing rather than being stuck in the back office organizing shifts, etc.

Great product with great customer service that is always working on new innovative features

Clear Care is a very good system.  It makes it very easy to keep track of payroll, billing, and creating reports for your companies growth over the course of time.  The scheduling aspect is the best I have seen.  I would make a suggestion of an automated phone call as opposed to text messages for reminders of shifts.  Text are good, but that is an extra step that if the caregiver states i did not receive a text they received a phone call or message.

My one big complaint is the ease of use in regards to syncing clear care and Quickbooks online.  I continue to have problems exporting invoices and payments.  They have on the other hand provided valuable customer service and have been fast to react when this problem occurs.  I just wish the problem would be solved for good.

Another addition they could make is a generation of time cards for my staffing business.  When I get contracts for nursing homes they need time card records.  We use the telephony system, but that is usually a mess because you can not filter clock in and outs for each person.  So I have to go through and highlight a clock in time for Sarah and find her clock out time as well.  When you have multiple staff members in at once it gets messy.  Also, they get a lunch break so if you had an option to auto generate a lunch break that would be great!! 

In closing, they are a very good company to work with and the service they provide is great.  Their response to issues is very fast and professional.

Review 

Great System

They sell it on the features - they don’t work!

WellSky Personal Care Reviews

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