AxisCare Reviews

It may not be the "prettiest" but it is very user friendly and most importantly IT WORKS. Our company has been through 3 other software platforms over the last 8 years. All previous companies over promised and under performed. Do not be distracted by fancy software features. Those fancy features do not do you any good if the core software doesn't work. AxisCare works! No data loss, no saving issues, rarely down for maintenance and easy to navigate.

I really can't answer this question because AxisCare is always rolling out new functions and features and they listen to what their clients want. There have been multiple features our office has needed that were added within a few months. That's unheard of in this industry!

The Axis care team, is great, and although the presentation and system may not be as "flashy" as other software's, it is by far the best i have used. Also, on top of that the team is always there to both help and be-friend us. Not just for business, but also for personal enhancement and friendship.

What things i did not like, i brought up as concerns, and they have always resolved the issues, or placed a change order in to resolve the software change desired.... no cons at this time.

THE ABSOLUTE EASE TO GET SET UP. THE INPUT OF CUSTOMERS AS WELL AS EMPLOYEES. I WOULD NOT CHANGE TO ANY OTHER SOFTWARE

WITHOUT A DOUBT THERE IS NO OTHER SOFTWARE WHEN IT COMES TO SCHEDULING THAT HAD REATHER USE. THERE SIMPLE ARE NO FLAWS.

The prodcut itself is not bad for the money but the service is terrible

The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled....

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Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as...

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Axis was very easy to implement across our home health care business. We were updating from paper time cards, so the biggest challenge was bringing our caregivers into a new technological reality. It only took a bit of training and a couple of weeks to pull it off. It helps that the admin staff was trained very thoroughly by the Axis staff. The interface is very easy to use and it keeps all of our notes and documents at our fingertips. Moreover, the interface seems to have been created by people that have done scheduling before, unlike some other software we looked at. It makes a huge difference for your staff as the thing they are in constant contact with feels right to them. I am very happy with Axis and am confident we made the right choice with them.

The Axiscare app is my biggest complaint about the software. If I or the admin staff is using the website to alter things or update visits, it is flawless and responsive. When I get on my phone app it has problems from time to time. The biggest problem is that it sometimes crashes and makes me sign in again. This is not a major problem because I can just do that. It does lead to calls from frustrated caregivers that don't know why this is happening. It is a small complaint, and Axis may fix this by the time you are reading it, but it's really my only complaint about this software.

Ease of use. Easy to train to. It is constantly being improved via actual listening to customer feedback. Previous softwares used often gave updates or "enhancements" that were worthless and we often wondered who in the world did they make that update for....

Some of the website gooey is not as slick and sexy as others I have seen or been demoed. They are redoing several screens to update the look and functionality in phases. The ones they have updated look good.

AxisCare offers a user friendly interface and at the same time enables users to do a deeper dive with a range of comprehensive reports.

As we find features we may want to add or that could be useful, AxisCare works with us on adding enhancements. The cons are only that it takes time to get several features up and running.

I have truly loved the team behind the software and the responsiveness they have in supporting the industry. I have witnessed how they have moved their software to meet the needs of home care operators instead of trying to move operators to meet the software. They have done this while keeping the software easy to use, simple to get new users up and running, and just enough customization to make it our own. I have and will continue to recommend AxisCare to all of my friends in the industry. They are truly a partner for the success of my agency!

When we first started, not all of the features that we had hoped for were ready to go, they have been working diligently on getting these ready and we have been able to influence its development.

AxisCare is so easy to use and my click time has decreased dramatically since switching to this software system. I love they have a caregiver app and how user friendly scheduling is. It makes my life as a scheduling manager much easier!

I do wish there was a way for caregivers to confirm the shifts on their schedule so you know they are checking their schedules and there are no conflicts.

AxisCare is extremely user friendly, most of caregivers have no problems transitioning from paper timesheets to EVV and telephony.

Certain items on the software has a long loading time.

The accessibility of the web based application. Being able to easily access it from any computer or phone is hugely beneficial. The App does fairly well with not crashing and not having many issues with clocking in and out. Seems more user friendly and less "need a degree to navigate" than past services we've used.

There isn't any auto verifying if the shift is clocked in/out close to the scheduled time. That's quite a pain. If they clock in within 5 min of the shift, we shouldn't be bothered to have to manually verify each and every shift. Training for actual use was not as detailed as it should be. More training video tutorials would be beneficial. Especially when fine tuning things (i.e. trying to understand...

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We have been using AxisCare since we opened our office in 2019. It is very user friendly for my internal staff and my caregivers. We developed a very robust Operations Report used to track our growth and AxisCare reporting makes gathering the information quick and accurate. When the caregivers use the tool correctly, it makes our payroll and billing processes easy and efficient. Our office uses the "Chat" function daily to communicate with our caregivers and the Team Conversation feature allows our caregivers to communicate with each other and enhances the Caregiver Experience. Our clients are exceptionally happy with the Family Portal as it allows the families to stay abreast and active in their loved ones care

The one negative that seems to consistent across the board, is older caregivers do have a longer learning curve with getting acclimated to AxisCare, especially if they experience general difficulties with Smart Phone technology.

I like the ease of access. The layout is great for making effective notes that are specific to each client or caregiver. I like that you can tag caregivers in a note from clients pages to put it on their profile as well. I also like how the call log has a feature to send messages to other administrators on the system to their phone. This tool has been wonderful through COVID and having ot work form home. The abliltiy to log on from anywhere instead of just on a program on a work computer has been wonderful!

I HATE THAT YOU HAVE TO SAVE ON EVERY PAGE! With as much as the phones ring here and as much as we have to switch from profile to profile, it would be wonderful if there was an autosave feature!!

The scheduling features and functions are outstanding. For such an incredibly powerful software soulution, AxisCare is extremely intuitive and user friendly. We can have new scheduling managers up to speed in a short amount of time. The dashboard overviews allows management to track just about every detail you could possibly imagine or want. The app, which is both Apple & Android compatible, is wonderful....

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Since we have been using AxisCare, there are continued improvements that have been added. Most I wouldn’t have thought of, but really appreciate them once they are released. By keeping on top of things and making upgrades, there are no cons we can report.

This is difficult to say because the software does so much. I moved from a competitor of theirs and I'd say the mobile app ease of use for Caregivers was the top reason.

We have different billing scenario needs but the support team ended up solving the problem with a custom solution. They will be working hard on the CRM module which needs work but is not why most people use AxisCare.

I like that AxisCare was built from the ground up to satisfy the needs of a Private Duty company. Instead of being something that tries to please all the people all the time, they have come up with a beyond robust platform that meets every need that I have in Home Care. From clients to caregivers, leads and referrals, messaging and telephony, it's all there and then some. The marketing portion of...

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I can't think of anything I don't like about AxisCare or the company. I just wish more people knew about them and what an amazingly useful program it is for the management of my home care business.

The software has an easy and friendly feel. The systems allow my staff to be trained quickly and efficiently.

Not able to make changes to for access for roles. There needs to be accessible for the consumer to give access.

Compatibility with other software programs we use. Ability to take a prospective client or employee and convert into a actual client/employee. Alerts for scheduling errors, unscheduled shifts, client/employee birthdays, alerts for employee's requirements (Valid DL, Auto Ins, First Aid, Professional License), and alerts when an employee doesn't clock in for a shift.

Learning to use the software in the beginning but with the assistance with Customer support we were able to become masters of it. Now when we have to call customer support it is usually because of an error we have made ourself, which they can fix that also on their end. Or just a call to tell them we miss talking with them :)

I love that it meets our needs in every way. It is easy to use. It is cloud based so it's function both inside and outside of the office. It's versatile and easy to customize. It's a great value. The customer service is off the charts incredible. I can't say enough good about it!

I want more reports... that's about it. They are continually surprising us as they adapt and grow, making it better and better all the time!

It is an intuitive product - easy to teach and use. Love the Call log feature as I can check on what's going on in the office when I am not there.

Creating new forms is not as user friendly. Would like the ability to add or subtract from existing forms they create and have the ability to have a feature which enables us to send forms remotely like a DocuSign product

It streamlines the scheduling process. All I need to know and see is at the tip of my fingers. A click here a click there and bam its all there for me viewing comfort. No searching in multiple software for the information I need. It was easy to teach and train new office staff coming in how to use and the HELP videos are phenomonal.

All the changes. Don't get me wrong I love the changes once I learn to work with them, but I think there could be better warning of changes.

This software is very easy to utilize and makes it easy to train new staff how to use it. I love how easy it is to view the schedule in the Real Time View and how easy it is to Verify Visits using the Schedule Verify feature. This has saved me a lot of time and effort.

If I had to pick something I did not like it would probably be that at times I would like to see the total scheduled hours for each employee within the Real Time View feature rather than having to open up another screen with the employee calendar.

I really like how you can copy and paste visits where you used to have to make them individually. Yalls improvements have been great.

Axiscare has been running slow a lot lately. I know that that is sometimes out of any one person's control. I don't really have any cons.

The alerts that enable you to know when you have double booked a caregiver with more than one client. Also, the layout of the website gives the user easy access to client/caregiver schedules, profiles, and reports that aide in running a home health company.

There are days when the system does not work correctly or drags slowly. Also, there are a few glitches/kinks that need to be worked out. Examples include, but are not limited to, a caregiver who works with 2 clients clocks in for her morning shift at 8:30am, and the system clocks her in at 8:30am for her evening shift that starts at 4:30pm. Also, when verifying, once verified and a caregiver manually clocked out, caregiver can clock out later and the system recognizes the telephony change/stays verified-It should unverified automatically if this happens. This may cause discrepancies in payroll/invoicing, if not seen by office administration.

After using a competitor's software for our first year in business, I was looking for a better solution to handle the complex scheduling issues we face on a daily basis. AxisCare was up to the task. Not only did we find a better solution for handling the scheduling, but the consistent enhancements to the overall software package displays the dedication this Company has towards staying ahead of the...

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An area that I wanted some more consistency and flexibility with is the customized forms section. When I brought that up to the support staff, they mentioned that the developers were already working on a complete overhaul of that area. One of the main developers actually reached out to me and spent a significant amount of time trying to understand our business and identifying what features would benefit us the most. I'm extremely confident that this roll-out will be as successful as the Mobile App was.