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Empowering Home Care Through State-of-the-Art Software
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WellSky Personal Care
CareSmartz360
AlayaCare
Rosemark
Recommended
Anonymous Reviewer
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for 1-2 years
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AxisCare makes home care business a breeze. From scheduling to plan of care updates to billing everything is seamless.
AxisCare is wonderful all around, but what I like most about it is the ease of scheduling clients. I am able to schedule sessions, change/cancel sessions, add in notes for those scheduled visits and so forth. AxisCare also allows users to easily set up and alter clients plans of care, alerts on birthdays, shows gaps in scheduling for clients and so forth. I have used many different types of software designed for home care agencies and AxisCare is one of the easiest ones to learn in my opinion. The customer service is also phenomenal.
AxisCare occasionally runs slowly, but those days are few and far in between. Other than that there are no cons for me.
william b.
Health, Wellness and Fitness, 51-200 employees
Used daily for 2+ years
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It's all about relationships: [SENSITIVE CONTENT HIDDEN] etc etc....Thier team. This makes them a great part of our team and builds a long-term relationship, its not just a business agreement. It is very personal working with the team in TX, our needs are always addressed in an extremely quick manner and our concerns are addressed likewise. I had one office (started with Axiscare) i purchased another office (Generations) ... i compared the two for 8 months, i finally had to make the right decision which was to switch to Axiscare in both offices.... have NEVER regretted that decision. They have been partners in my success from the beginning, and will continue to be so.. Wil
The Axis care team, is great, and although the presentation and system may not be as "flashy" as other software's, it is by far the best i have used. Also, on top of that the team is always there to both help and be-friend us. Not just for business, but also for personal enhancement and friendship.
What things i did not like, i brought up as concerns, and they have always resolved the issues, or placed a change order in to resolve the software change desired.... no cons at this time.
Isaac N.
Hospital & Health Care, 51-200 employees
Used daily for 1-2 years
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Fantastic.
The ability to customize each feature based on the needs of the positions is highly useful. Also, the fact that AC was made by home health care owners, for home health care owners, means they know what matters.
The Forms section needs upgrading. Staff can't sign incident reports and the application for employment doesn't do us much good. We have to use other software for that.
Hi Isaac, Thank you for leaving this thoughtful review. We are so pleased to hear that AxisCare's customizability has benefited your agency. We are constantly improving our software, so your feedback is greatly appreciated. Thank you again for your review Isaac and we look forward to serving your agency for years to come! -The AxisCare Team
Bryan D.
Hospital & Health Care, 51-200 employees
Used daily for 6-12 months
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I have wasted up to an hour trying to input the same information over and over. Sometimes the input is eventually accepted-sometimes not. I work for a small non-profit agency and my supervisors have better things to do than act as tech support for Axiscare. Axiscare is being short-sighted by not to support end users more directly and not adding end user accessible troubleshooting features.
The Axiscare concept is certainly an improvement over the pen and paper home care client documentation we completed before Axiscare was adopted. When it works, Axiscare saves us valuable time by eliminating the need to fill-out paper forms and the software communicates the details of every client visit in real time.
The Axiscare software malfunctions about half of the time. The most frequent problem is refusing input. There is not any way to move on to the next step. Axiscare needs to add a reset or reload function that the user can readily access. Axiscare should offer tech support directly to each user via a messaging function outside. of the app itself and not just to an organization's supervisory staff.
Hi Bryan, Thank you for your review of AxisCare. I am sorry to hear of the issues that you are reporting here. We highly encourage you to reach out to our Support Team for immediate assistance when you have these types of issues. You can call 800-528-6201 or email support@axiscare.com. In addition, we have live Support Chat available from any page in AxisCare. Simply go to the "?" icon at top right,...
Catherine W.
Hospital & Health Care, 11-50 employees
Used daily for 1-2 years
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It's been a good experience but hard to use at first. Over time it became eerier just by trail and error
Organizes the schedule, updates the caregivers
It has a lot of features that are hard to find. Not user friendly
Hi Catherine, I'm sorry to hear that you have found our software difficult to use. Our goal is to strike the balance between easy to use and equipped with all the features that empower you to successfully run your agency. We designed our software based on the experience of actual homecare agency owners, and have continued to develop with feedback from agency homecare owners and operators. It seems...
Ryan T.
Hospital & Health Care, 51-200 employees
Used daily for 6-12 months
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One of the best things about Axiscare is that they have really responsive and helpful support staff. We have been in need of frequent help, and they have provided that in spades.
Axis was very easy to implement across our home health care business. We were updating from paper time cards, so the biggest challenge was bringing our caregivers into a new technological reality. It only took a bit of training and a couple of weeks to pull it off. It helps that the admin staff was trained very thoroughly by the Axis staff. The interface is very easy to use and it keeps all of our notes and documents at our fingertips. Moreover, the interface seems to have been created by people that have done scheduling before, unlike some other software we looked at. It makes a huge difference for your staff as the thing they are in constant contact with feels right to them. I am very happy with Axis and am confident we made the right choice with them.
The Axiscare app is my biggest complaint about the software. If I or the admin staff is using the website to alter things or update visits, it is flawless and responsive. When I get on my phone app it has problems from time to time. The biggest problem is that it sometimes crashes and makes me sign in again. This is not a major problem because I can just do that. It does lead to calls from frustrated caregivers that don't know why this is happening. It is a small complaint, and Axis may fix this by the time you are reading it, but it's really my only complaint about this software.
Jared W.
Health, Wellness and Fitness, 501-1,000 employees
Used daily for 1-2 years
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They have been a great partner and really are striving to make real world problems easier to deal with and they support our continuous effort to create systems that remove manual labor work or manual constant touches. This reduces the number of errors possible, streamlines processes for greater consistency across our multiple branches and reduces busy work for our staff so they can focus more on their primary job functions.
Ease of use. Easy to train to. It is constantly being improved via actual listening to customer feedback. Previous softwares used often gave updates or "enhancements" that were worthless and we often wondered who in the world did they make that update for....
Some of the website gooey is not as slick and sexy as others I have seen or been demoed. They are redoing several screens to update the look and functionality in phases. The ones they have updated look good.
Katrina B.
Hospital & Health Care, 501-1,000 employees
Used daily for 1-2 years
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Integration was seamless. My branch was the pilot branch for Family Resource Home Care. [SENSITIVE CONTENT HIDDEN] made the trip here personally (Moscow, Idaho- Spokane, WA) to assist with our go live. [SENSITIVE CONTENT HIDDEN] are professional, knowledgeable and extremely friendly. I would highly recommend AxisCare not only for it's features, but also because the team behind Axis Care is exceptional.
AxisCare offers a user friendly interface and at the same time enables users to do a deeper dive with a range of comprehensive reports.
As we find features we may want to add or that could be useful, AxisCare works with us on adding enhancements. The cons are only that it takes time to get several features up and running.
Mary N.
Verified reviewer
Hospital & Health Care, 501-1,000 employees
Used daily for less than 6 months
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Love this software, would recommend to anyways that needs to transition from telephony.
AxisCare is extremely user friendly, most of caregivers have no problems transitioning from paper timesheets to EVV and telephony.
Certain items on the software has a long loading time.
Greg M.
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
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Set up and training was excellent and everyone with customer service has been great to deal with!
AxisCare is very easy to use on both the Administrators end and out in the field.
So far I have no cons. We have not run into an issues that were not easily handled.
Hi Greg, Thank you for taking the time to review AxisCare! We are thrilled that you have found our system easy to use, and that your transition has been seamless. Thank you again and we look forward to serving your agency for many more years! -The AxisCare Team
Lelynn W.
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
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It has been a lot to learn and I know we only have really comprehended a small portion of what we really need to properly utilize. But, I know there are people there to help even if they don't understand fully at the time.
The accessibility of the web based application. Being able to easily access it from any computer or phone is hugely beneficial. The App does fairly well with not crashing and not having many issues with clocking in and out. Seems more user friendly and less "need a degree to navigate" than past services we've used.
There isn't any auto verifying if the shift is clocked in/out close to the scheduled time. That's quite a pain. If they clock in within 5 min of the shift, we shouldn't be bothered to have to manually verify each and every shift. Training for actual use was not as detailed as it should be. More training video tutorials would be beneficial. Especially when fine tuning things (i.e. trying to understand...
Anonymous Reviewer
Verified reviewer
Individual & Family Services, 201-500 employees
Used daily for 2+ years
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Can't say enough good things. Absolutely love this software over all the competitors we've had in the past. Hands down the best out there for the price.
It may not be the "prettiest" but it is very user friendly and most importantly IT WORKS. Our company has been through 3 other software platforms over the last 8 years. All previous companies over promised and under performed. Do not be distracted by fancy software features. Those fancy features do not do you any good if the core software doesn't work. AxisCare works! No data loss, no saving issues, rarely down for maintenance and easy to navigate.
I really can't answer this question because AxisCare is always rolling out new functions and features and they listen to what their clients want. There have been multiple features our office has needed that were added within a few months. That's unheard of in this industry!
Cathy H.
Hospital & Health Care, 11-50 employees
Used daily for 1-2 years
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We use AxisCare exclusively for both our Caregiver and Client experiences and documentation. Other than a few hiccups when we initially set our system up, AxisCare has been there the whole journey with us. When we have questions or need clarification with a specific feature, the Customer Support Team has been easy to work with.
We have been using AxisCare since we opened our office in 2019. It is very user friendly for my internal staff and my caregivers. We developed a very robust Operations Report used to track our growth and AxisCare reporting makes gathering the information quick and accurate. When the caregivers use the tool correctly, it makes our payroll and billing processes easy and efficient. Our office uses the "Chat" function daily to communicate with our caregivers and the Team Conversation feature allows our caregivers to communicate with each other and enhances the Caregiver Experience. Our clients are exceptionally happy with the Family Portal as it allows the families to stay abreast and active in their loved ones care
The one negative that seems to consistent across the board, is older caregivers do have a longer learning curve with getting acclimated to AxisCare, especially if they experience general difficulties with Smart Phone technology.
Jeff W.
Individual & Family Services, 501-1,000 employees
Used daily for 1-2 years
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I highly recommend AxisCare and anyone considering this software can feel free to reach out to me to ask questions at anytime!
I have truly loved the team behind the software and the responsiveness they have in supporting the industry. I have witnessed how they have moved their software to meet the needs of home care operators instead of trying to move operators to meet the software. They have done this while keeping the software easy to use, simple to get new users up and running, and just enough customization to make it our own. I have and will continue to recommend AxisCare to all of my friends in the industry. They are truly a partner for the success of my agency!
When we first started, not all of the features that we had hoped for were ready to go, they have been working diligently on getting these ready and we have been able to influence its development.
Elizabeth B.
Medical Practice, 51-200 employees
Used daily for 2+ years
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AxisCare was a breath of fresh air when I moved over to Visiting Angels a years ago! It is the smoothest scheduling software I have used and I would suggest it to my former employers any day!
I like the ease of access. The layout is great for making effective notes that are specific to each client or caregiver. I like that you can tag caregivers in a note from clients pages to put it on their profile as well. I also like how the call log has a feature to send messages to other administrators on the system to their phone. This tool has been wonderful through COVID and having ot work form home. The abliltiy to log on from anywhere instead of just on a program on a work computer has been wonderful!
I HATE THAT YOU HAVE TO SAVE ON EVERY PAGE! With as much as the phones ring here and as much as we have to switch from profile to profile, it would be wonderful if there was an autosave feature!!
Hannah H.
Hospital & Health Care, 201-500 employees
Used daily for 6-12 months
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AxisCare has been great. We switched from another software in Dec 2019 and so far I do not have any complaints. This has been a drastic improvement from our previous software.
AxisCare is so easy to use and my click time has decreased dramatically since switching to this software system. I love they have a caregiver app and how user friendly scheduling is. It makes my life as a scheduling manager much easier!
I do wish there was a way for caregivers to confirm the shifts on their schedule so you know they are checking their schedules and there are no conflicts.
Matthew C.
Hospital & Health Care, 51-200 employees
Used daily for 1-2 years
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AxisCare was easy for our agency to get started with and has been the best, safe, secure, and customizable solution we have seen. It has allowed our management, caregivers and our client families to all stay on the same page. AxisCare software helps add a modern professional edge to our Home Care agency.
The scheduling features and functions are outstanding. For such an incredibly powerful software soulution, AxisCare is extremely intuitive and user friendly. We can have new scheduling managers up to speed in a short amount of time. The dashboard overviews allows management to track just about every detail you could possibly imagine or want. The app, which is both Apple & Android compatible, is wonderful....
Since we have been using AxisCare, there are continued improvements that have been added. Most I wouldn’t have thought of, but really appreciate them once they are released. By keeping on top of things and making upgrades, there are no cons we can report.
TIM C.
Health, Wellness and Fitness, 11-50 employees
Used daily for 6-12 months
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It's been great. I have a team who I trained on it but now entrust the AxisCare support team to answer all their questions.
This is difficult to say because the software does so much. I moved from a competitor of theirs and I'd say the mobile app ease of use for Caregivers was the top reason.
We have different billing scenario needs but the support team ended up solving the problem with a custom solution. They will be working hard on the CRM module which needs work but is not why most people use AxisCare.
James F.
Hospital & Health Care,
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I like that AxisCare was built from the ground up to satisfy the needs of a Private Duty company. Instead of being something that tries to please all the people all the time, they have come up with a beyond robust platform that meets every need that I have in Home Care. From clients to caregivers, leads and referrals, messaging and telephony, it's all there and then some. The marketing portion of...
I can't think of anything I don't like about AxisCare or the company. I just wish more people knew about them and what an amazingly useful program it is for the management of my home care business.
LAWRENCE J.
Hospital & Health Care, 51-200 employees
Used daily for 1-2 years
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Overall, I think this is a good system, especially for new beginners.
The software has an easy and friendly feel. The systems allow my staff to be trained quickly and efficiently.
Not able to make changes to for access for roles. There needs to be accessible for the consumer to give access.
Kimberly P.
Hospital & Health Care, 11-50 employees
Used daily for 1-2 years
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This is the best scheduling software around. The features are execellent and Customer Support is awesome. Whenever an issue may come up, we have contacted Customer support and they are immediately there to help. If support isn't sure how to handle the issue they will research it and get back with us. They have always gotten back to us in a timely manner and resolve the issue when they do. The software is easy to work with. Once we got used to using all the features we were able to set up schedules, assessments, plan of care, billing and payroll. It is an all in one software which is compatible with Quickbooks. The billing software is also compatible with third payer software once everything is set up.
Compatibility with other software programs we use. Ability to take a prospective client or employee and convert into a actual client/employee. Alerts for scheduling errors, unscheduled shifts, client/employee birthdays, alerts for employee's requirements (Valid DL, Auto Ins, First Aid, Professional License), and alerts when an employee doesn't clock in for a shift.
Learning to use the software in the beginning but with the assistance with Customer support we were able to become masters of it. Now when we have to call customer support it is usually because of an error we have made ourself, which they can fix that also on their end. Or just a call to tell them we miss talking with them :)
Page C.
Hospital & Health Care, 51-200 employees
Used daily for 2+ years
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I could not be happier! I love this software, and my team members in all three offices do as well. New team members have been able to learn this system incredibly fast. I can't imagine us ever using anything else!
I love that it meets our needs in every way. It is easy to use. It is cloud based so it's function both inside and outside of the office. It's versatile and easy to customize. It's a great value. The customer service is off the charts incredible. I can't say enough good about it!
I want more reports... that's about it. They are continually surprising us as they adapt and grow, making it better and better all the time!
Patricia B.
Hospital & Health Care, 51-200 employees
Used daily for 1-2 years
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I have had a fantastic experience with Axis Care my company now runs about 10 different sites from Axis Care. Everyone from the sales team to support have always been great! I have had a few issues with people responding in a timely fashion but for the most part it has been a great experience.
It streamlines the scheduling process. All I need to know and see is at the tip of my fingers. A click here a click there and bam its all there for me viewing comfort. No searching in multiple software for the information I need. It was easy to teach and train new office staff coming in how to use and the HELP videos are phenomonal.
All the changes. Don't get me wrong I love the changes once I learn to work with them, but I think there could be better warning of changes.
Eileen H.
Health, Wellness and Fitness, 11-50 employees
Used daily for 2+ years
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Overall they are great about adding new features, quick to respond to issues- although we are in different time zone so i have found that sometimes they are responding after we have closed for the day.
It is an intuitive product - easy to teach and use. Love the Call log feature as I can check on what's going on in the office when I am not there.
Creating new forms is not as user friendly. Would like the ability to add or subtract from existing forms they create and have the ability to have a feature which enables us to send forms remotely like a DocuSign product
Brigette J.
Hospital & Health Care, 501-1,000 employees
Used daily for 1-2 years
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When our company first launched the program it was such a smooth transition and the support Axis Care offered was exceptional. Now that we have been using it for over a year it has become a software I have come to love as it is easy and saves a lot of time.
This software is very easy to utilize and makes it easy to train new staff how to use it. I love how easy it is to view the schedule in the Real Time View and how easy it is to Verify Visits using the Schedule Verify feature. This has saved me a lot of time and effort.
If I had to pick something I did not like it would probably be that at times I would like to see the total scheduled hours for each employee within the Real Time View feature rather than having to open up another screen with the employee calendar.