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CollaborateMD
5
67
4
21
3
5
2
7
1
13
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based medical billing and practice management solution
Table of Contents
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CollaborateMD - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
CollaborateMD overview
What is CollaborateMD?
Looking to simplify billing, increase efficiency, and maximize revenue?
CollaborateMD is a cloud-based medical billing and practice management solution that streamlines billing and coding processes, reduces administrative burdens, and optimizes reimbursements. From appointment scheduling to payment posting, CollaborateMD equips practices, labs, and billing services with the tools and control necessary to run their business efficiently — with unlimited users at no extra cost.
CollaborateMD uses AI to remove friction from your revenue cycle. AI-powered universal data import brings patient, claim, and billing data in from virtually any source or format, while intelligent claim validation catches errors before submission to reduce denials and speed up reimbursement. Real-time A/R visibility and revenue cycle dashboards give practices and billing companies a clear, up-to-date view of financial performance, so nothing falls through the cracks.
Other key features include real-time claim submission, front-end claim scrubbing, patient eligibility checks, claim tracking, follow-up, and task management tools. A built-in clearinghouse provides deeper insights and faster claims resolution, with ERA automation and automated denial workflows keeping payment posting and follow-up moving without manual work.
CollaborateMD also supports modern, flexible patient payments alongside traditional card processing, making it easier for patients to pay and for practices to get paid faster. Purpose-built workflows for medical billing companies and labs/LIS integrations round out CollaborateMD's fit for organizations beyond the single practice.
Starting price
Alternatives
with better value for money
Pros & Cons
Ease of Use
Implementation Support
Training and Learning Curve
Claims
Pricing
CollaborateMD’s user interface
CollaborateMD review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.0
Ease of use
4.1
Customer support
3.8
Reviews sentiment
What do users say about CollaborateMD?
Reviewers indicate CollaborateMD is user-friendly, with many finding it easy to navigate and efficient for billing, claims, and reporting tasks. They appreciate its customizable reports, straightforward billing setup, and integration with other systems. Some say the training and onboarding are helpful, and that the software is affordable compared to competitors. They find the customer support knowledgeable and responsive during implementation and setup.
However, they feel the user interface can be unintuitive at times, with occasional system slowness and a steep learning curve for new users. Some mention inconsistent customer support, limited automation, and dissatisfaction with certain pricing practices.
Select to learn more
Who uses CollaborateMD?
Based on 113 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
CollaborateMD's key features
Most critical features, based on insights from CollaborateMD users:
All CollaborateMD features
Features rating:
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CollaborateMD
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ChiroTouch
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NextGen Office
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300
CollaborateMD pricing
Pricing plans
Pricing details:
Core
No pricing info
Features included:
- Unlimited Eclaims
- Appointment Scheduler
- Real-Time Claim Submission
- Built-in Clearinghouse Edits
- Free Preferred EHR Interface
- Robust Analytics/ Dashboard
- Customizable Reports (125+ Standard Reports)
- Patient Payment Plans
- 150 MB Document Cloud Storage
- In-App Credit Card Processing
- Secure Payment Portal for Patients
- Custom Report Builder
- Unlimited ERA W/ Auto Posting
- Unlimited Real-Time Eligibility
- Broadcast Messaging (50 Messages)
Optimize
No pricing info
Features included:
- Unlimited Eclaims
- Appointment Scheduler
- Real-Time Claim Submission
- Built-in Clearinghouse Edits
- Free Preferred EHR Interface
- Robust Analytics/ Dashboard
- Customizable Reports (125+ Standard Reports)
- Patient Payment Plans
- 200 MB Document Cloud Storage
- In-App Credit Card Processing
- Secure Payment Portal for Patients
- Custom Report Builder
- Unlimited ERA W/ Auto Posting
- Unlimited Real-Time Eligibility
- Report Snap & Share
- Claim Scrubbing
- Claim Follow-up & Task Management
- Unlimited USPS Address Scrubbing
- Unlimited Phone Appt Reminders
- Unlimited SMS Appt Reminders
- Broadcast Messaging (100 Messages)
Pro
No pricing info
Features included:
- Unlimited Eclaims
- Appointment Scheduler
- Real-Time Claim Submission
- Built-in Clearinghouse Edits
- Free Preferred EHR Interface
- Robust Analytics/ Dashboard
- Customizable Reports (125+ Standard Reports)
- Patient Payment Plans
- 1 GB Document Cloud Storage
- In-App Credit Card Processing
- Secure Payment Portal for Patients
- Custom Report Builder
- Unlimited ERA W/ Auto Posting
- Unlimited Real-Time Eligibility
- Report Snap & Share
- Claim Scrubbing
- Claim Follow-up & Task Management
- Unlimited USPS Address Scrubbing
- Unlimited Phone Appt Reminders
- Unlimited SMS Appt Reminders
- Automated Patient e-Statements
- Enhanced User Print Statements
- Unlimited e-Claim Attachments
- Unlimited Paper Claims
- Patient Responsibility Estimator
- Intelligent Intake Forms
- Broadcast Messaging (250 Messages)
Medical Billing and Labs
No pricing info
Features included:
- Real-Time Claim Submission
- Built-in Clearinghouse Edits
- Customizable Reports (125+ Standard Reports)
- Robust Analytics/ Dashboard
- Free Preferred EHR Interface
- First Tax-ID Set-Up
- In-App Credit Card Processing
- Secure Payment Portal for Patients
- Patient Payment Plans
- Unlimited User License
- Appointment Scheduler
User opinions about CollaborateMD price and value
Value for money rating:
To see what individual users think of CollaborateMD's price and value, check out the review snippets below.
LeZell D.
Billing Manager
JUDITH V.
OWNER
CollaborateMD integrations (11)
Integrations rated by users
We looked at 113 user reviews to identify which products are mentioned as CollaborateMD integrations and how users feel about them.
Integration rating: 3.8 (14)
“Cause patient data from Practice Fusion like patient medical history, charts and lab result synchronise directly with NueMD, reducing duplicated errors and entries.”
Freya G.
Administrative staff
Integration rating: 4.4 (5)
“The interface is very lacking, it that’s as much on elation as it is on flexscan.”
Kayla F.
Office Manger
Integration rating: 5.0 (1)
“for all payments, with Otto and acc receivable”
Tobi B.
Director of People and Operations
Other top integrations
CollaborateMD customer support
What do users say about CollaborateMD customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of CollaborateMD customer support.
A fair number of users find customer support knowledgeable, responsive, and quick to resolve issues when needed.
A subset of reviewers report slow, unhelpful, or absent customer support, with some citing poor coordination and lack of attentiveness.
Support options
Training options
To see what individual users say about CollaborateMD's customer support, check out the review snippets below.
“Customer support is very good. ”
Paul Y.
Administrator
“I also appreciate their responsive customer support — they’re knowledgeable and usually resolve issues quickly.”
JUDITH V.
OWNER
“The worst customer service i have ever had.”
Michael F.
COO
CollaborateMD FAQs
CollaborateMD has the following typical customers:
Small Business, Mid-size Business, Freelancers
These products have better value for money
Q. What level of support does CollaborateMD offer?
CollaborateMD offers the following support options:
Knowledge Base, FAQs/Forum, Chat, Email/Help Desk
