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EpicCare EMR

Modular, cloud-based ambulatory EMR software

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EpicCare EMR Pricing, Features, Reviews and Alternatives

EpicCare EMR product overview

What is EpicCare EMR?

EpicCare is an EMR solution for large healthcare organizations and academic medical centers which is built to store extensive and complex medical records and data. The solution’s advanced features and functionalities include a smart workflow design, chart review, order management, and documentation. EpicCare helps bring together clinical and revenue cycle management in order to enhance patient health care delivery, and simplify admin tasks for bills, invoices, and payments.

Key benefits of using EpicCare EMR

  • Provide patients with access to self-service capabilities, key health data, and health & wellness reminders through Epic's EHR-agnostic patient portal.

  • Manage estimates and speed up payments with online bill-pay through Epic's scalable payment system, and consolidate all outstanding patient balances into a single statement.

  • Embedded decision support tools and predictive analytics help users better manage resources and provide a deeper understanding of overall costs to yield better outcomes.

  • The integrated portal helps community providers stay up-to-date with their patients, as well as submit referrals, schedule visits, order labs & imaging, and more.

  • Epic helps case managers to identify high risk patients, coordinate care delivery, and close care gaps to achieve the best possible outcomes.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat

    Training options

    Documentation

    EpicCare EMR features

    Functionality

    4.3

    /5

    254
    Total Features25 5 categories

    Most valued features by users

    HIPAA Compliant
    Billing & Invoicing
    Claims Management
    Appointment Scheduling
    Patient Records Management
    Self Service Portal
    Workflow Management
    Charting

    Functionality contenders

    EpicCare EMR users reviews

    Overall rating

    4.3

    /5

    254

    Positive reviews

    86%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.21/10
    Rating distribution

    5

    4

    3

    2

    1

    141

    78

    23

    6

    6

    Pros
    It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.

    MV

    MJ V.

    It integrates well, with various authentication systems, has superb patient portals (usually entitled "MyChart") and has a great on-site support staff at launch.

    AR

    Anonymous Reviewer

    I have worked with several different electronic medical record resources through my educational career, but this one champions all the rest. It has an excellent, user friendly interface.

    PM

    Paul M.

    Cons
    Perhaps that is a limitation set up by my provider but that's annoying that I can't message a doctor from several years ago.

    Kirsten P.

    It was always a inconvenient time but I think that was the IT department's choice, not the actual software's choice; for this review anyways.

    SM

    Stephanie M.

    Steep learning curve, and i'm not even sure if that's something that can be fixed. People that have had other systems and are older struggle sometimes.

    RR

    Ryan R.

    Overall rating contenders

    Overall Rating

    The industry leader for reliable Electronic Medical Record

    Reviewed 4 months ago

    Transcript

    Tim B.: Hi, I'm Tim. I'm a systems engineer. I give EpicCare EMR a five out of five. For more reviews...

    RW

    Rachel W.

    Bookkeeper

    Religious Institutions, 1-10 employees

    Review source

    Overall Rating

    Great set up

    Reviewed 7 months ago

    Transcript

    Rachel: My name is Rachel. I'm a social worker. I give EpicCare EMR, a four out of five stars. For more...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Possibilities are unlimited

    Reviewed 3 years ago

    I have been using EpicCare EMR for over 2 years not and there isn't much bad i can say about it. Compared to most other EMR software out there it is far ahead of its competition. It's simplistic yet versatile design has made everyday challenges much easier for both healthcare employees and its patients.

    Pros

    Epic is extremely versatile in its ability to provide a lot of functions to its users in the healthcare settings. With its new updates setting up orders for patients have never been easier. From medication reconciliation to appointment scheduling to its organization of encounters and medical history, there isn't much epic cannot due.

    Cons

    Customer support/service is not very receptive to user friendly changes that are requested when it comes to simple tasks that could be made easier by the input of a button or checkbox in certain areas. Downtime for service is can also be problematic if it needs to be performed during work hours which has happened a few times.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Epic is good!

    Reviewed 2 years ago

    What our practice is solving with Epic is the hunt for medical records and patient information. The switch has made it so we are more efficient with our patient care.

    Pros

    I like the ease of use. Everything is pretty self explanatory and using the software can cut down on time spent doing any one task. In our practice, we converted to share the EHR system with a local hospital and its practices, cutting down on any type of hunt for medical records

    Cons

    Yes, there is more than one way to do everything, but the process in which to get from point A to point B can be frustrating and long. A lot of clicking and doing things you may have already done before. If you know how to get around it, it can be easy, but those who struggle with technology might not find it as easy.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    It could be worse

    Reviewed 4 years ago
    Pros

    Okay, let's be honest: Most EMR software is lousy. It's got dozens of features bolted together ad-hoc, without any real thought behind UI or UX. The result is a confusing mess. And most vendors don't mind it being so confusing, as long as the functionality is there, because then they can charge for enterprise training and service contracts. Epic is no different. It's got lots of functionality, for sure. If you can find it. But once you do, it really does enable you to keep tabs on everything pretty well. The best features include the CareAnywhere views and shortcuts into PACS systems.

    Cons

    The worst features? The horrible color themes and lack of customization therein. The inconsistency in customizability -- there's a "wrench icon" practically everywhere, which allows you to tweak certain settings. Yet some things are impossible -- like rearranging columns in the Chart Review section. Also, the Inbox functions are really terrible.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    The industry leader for reliable Electronic Medical Record

    Reviewed 4 months ago

    Electronic Medical Record is the core of a health care system. Epic is the cream of the crop. It is *not* just another application. It can displace/replace many of your other applications, so we saw dozens of IT people move away from applications and systems that were replaced and into Epic roles. If your organization devotes the time and resources to it, you are nearly guaranteed success. At a price $$$, of course. From an end-user perspective, it takes a while for clinicians to get used to it. For example, in Epic there may be many more steps for a given procedure as compared to another EMR, but those steps are there to make sure that the application is bullet-proof, and users get used to it and appreciate it after a short time.

    Pros

    Epic, the company, makes sure that your implementation succeeds, stays stable and reliable, and performs fast. They (Epic) constantly monitor performance, DR/BC availability, and uptime and tell you *exactly* how you should configure your environment. Your are absolutely not on your own with Epic.

    Cons

    The flip side to the Epic company being so involved in your setup and operation is that it takes a lot of internal employees to make it happen Epic's prescribed way, and there is a lot of internal employee involvement in setup, testing, and ongoing maintenance. In other words, Epic requires a lot of TLC, but it is extremely stable and reliable.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Epic is... EPIC

    Reviewed 2 years ago

    I have used EPIC during several hospital rotations as a travel nurse. It's always a relief to know I'll have EPIC as it's the easiest computer system I have used.

    Pros

    Easy to use, quick charting that takes very little effort. Lab results with normal values are fantastic.

    Cons

    Orders can be difficult to read or find what you expect in the right place. "Expand all" should be default cause there can be a lot of hidden information!

    EpicCare EMR FAQs and common questions

    EpicCare EMR has the following typical customers:
    Large Enterprises, Mid Size Business


    EpicCare EMR supports the following languages:
    Dutch, Finnish, Danish, Spanish, English


    EpicCare EMR supports the following devices:
    Android, iPhone


    No, EpicCare EMR does not have an API available.


    EpicCare EMR offers the following support options:
    Email/Help Desk, Chat

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