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EpicCare EMR

4.4
(291)

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Modular, cloud-based ambulatory EMR software

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(1)

EpicCare EMR Pricing, Features, Reviews and Alternatives

EpicCare EMR product overview

What is EpicCare EMR?

EpicCare is an EMR solution for large healthcare organizations and academic medical centers which is built to store extensive and complex medical records and data. The solution’s advanced features and functionalities include a smart workflow design, chart review, order management, and documentation. EpicCare helps bring together clinical and revenue cycle management in order to enhance patient health care delivery, and simplify admin tasks for bills, invoices, and payments.

Key benefits of using EpicCare EMR

  • Provide patients with access to self-service capabilities, key health data, and health & wellness reminders through Epic's EHR-agnostic patient portal.

  • Manage estimates and speed up payments with online bill-pay through Epic's scalable payment system, and consolidate all outstanding patient balances into a single statement.

  • Embedded decision support tools and predictive analytics help users better manage resources and provide a deeper understanding of overall costs to yield better outcomes.

  • The integrated portal helps community providers stay up-to-date with their patients, as well as submit referrals, schedule visits, order labs & imaging, and more.

  • Epic helps case managers to identify high risk patients, coordinate care delivery, and close care gaps to achieve the best possible outcomes.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk

    Training options

    Documentation

    EpicCare EMR FAQs

    Q. Who are the typical users of EpicCare EMR?

    EpicCare EMR has the following typical customers:
    Large Enterprises, Mid Size Business

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    Q. What languages does EpicCare EMR support?

    EpicCare EMR supports the following languages:
    Danish, Dutch, English, Finnish, Spanish

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    Q. Does EpicCare EMR support mobile devices?

    EpicCare EMR supports the following devices:
    Android, iPad, iPhone

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    Q. Does EpicCare EMR offer an API?

    No, EpicCare EMR does not have an API available.

    See alternatives

    Q. What level of support does EpicCare EMR offer?

    EpicCare EMR offers the following support options:
    Chat, Email/Help Desk

    See alternatives

    EpicCare EMR features

    Functionality

    4.3

    /5

    291

    Total features

    29

    5 categories

    Most valued features by users

    HIPAA Compliant
    Billing & Invoicing
    Patient Records Management
    Self Service Portal
    Appointment Scheduling
    Workflow Management
    Claims Management
    Automated Scheduling

    Functionality contenders

    EpicCare EMR users reviews

    Overall Rating

    4.4

    /5

    291

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.23/10
    Rating distribution

    5

    4

    3

    2

    1

    169

    85

    24

    6

    7

    Pros
    It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.
    I really liked that it was easy to navigate and easy to find what I need for my patients. I like that you have to enter in certain information in order to move forward.
    I have worked with several different electronic medical record resources through my educational career, but this one champions all the rest. It has an excellent, user friendly interface.
    Cons
    Perhaps that is a limitation set up by my provider but that's annoying that I can't message a doctor from several years ago.
    It was always a inconvenient time but I think that was the IT department's choice, not the actual software's choice; for this review anyways.
    Steep learning curve, and i'm not even sure if that's something that can be fixed. People that have had other systems and are older struggle sometimes.

    Overall rating contenders

    AvatarImg
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    Tim B.

    Systems Engineer

    Hospital & Health Care, 10,001+ employees

    Review source

    Overall Rating

    The industry leader for reliable Electronic Medical Record

    Reviewed a year ago

    Transcript

    Tim B.: Hi, I'm Tim. I'm a systems engineer. I give EpicCare EMR a five out of five. For more reviews...

    RW
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    Rachel W.

    Bookkeeper

    Religious Institutions, 1-10 employees

    Review source

    Overall Rating

    Great set up

    Reviewed 2 years ago

    Transcript

    Rachel: My name is Rachel. I'm a social worker. I give EpicCare EMR, a four out of five stars. For more...

    AvatarImg
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    Kyle W.

    Verified reviewer

    Hospital & Health Care, 10,001+ employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Possibilities are unlimited

    Reviewed 4 years ago

    I have been using EpicCare EMR for over 2 years not and there isn't much bad i can say about it. Compared to most other EMR software out there it is far ahead of its competition. It's simplistic yet versatile design has made everyday challenges much easier for both healthcare employees and its patients.

    Pros

    Epic is extremely versatile in its ability to provide a lot of functions to its users in the healthcare settings. With its new updates setting up orders for patients have never been easier. From medication reconciliation to appointment scheduling to its organization of encounters and medical history, there isn't much epic cannot due.

    Cons

    Customer support/service is not very receptive to user friendly changes that are requested when it comes to simple tasks that could be made easier by the input of a button or checkbox in certain areas. Downtime for service is can also be problematic if it needs to be performed during work hours which has happened a few times.

    RJ
    AvatarImg

    Renee J.

    Medical Practice, 201-500 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Epic is good!

    Reviewed 3 years ago

    What our practice is solving with Epic is the hunt for medical records and patient information. The switch has made it so we are more efficient with our patient care.

    Pros

    I like the ease of use. Everything is pretty self explanatory and using the software can cut down on time spent doing any one task. In our practice, we converted to share the EHR system with a local hospital and its practices, cutting down on any type of hunt for medical records

    Cons

    Yes, there is more than one way to do everything, but the process in which to get from point A to point B can be frustrating and long. A lot of clicking and doing things you may have already done before. If you know how to get around it, it can be easy, but those who struggle with technology might not find it as easy.

    AS
    AvatarImg

    Ashley S.

    Hospital & Health Care, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Everyday user

    Reviewed a month ago

    I use it daily for my job duties. It's great that we are moving away from paper to everything being electronic and all in one place. So many providers use EPIC so it's a place that you can get more information on a patient and collaborate to make sure your patient's health care needs are being met.

    Pros

    There are so many features built into EPIC that are very helpful for everyday use as a Social Worker. I use multiple features in EPIC such as charting notes, secure chats with providers, assessments, LPOC, chart review, appointment reminders and so much more. It's great that you can kind of built your layout how you want it by switching the toolbar to display mostly used items.

    Cons

    It's always updating and changing which can get a little frustrating when you are a newer user.

    BH
    AvatarImg

    Bei H.

    Hospital & Health Care, 10,001+ employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    The worst end

    Reviewed 7 months ago

    It’s not designed to help pts. It’s designed to maximize billing .

    Pros

    Care everywhere helps with looking at info from other institutions

    Cons

    The implementation of this software at our hospital was a disaster. Orders were incorrect . Some medications were 10x the dose. There were no epic super users nearby. Because orders were built incorrectly, a pharmacist could change an order of mine without my cosignature and it was an erroneous change that could have resulted in a patient death. There is no quality control with the rollout . Many of...

    AR
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    Anonymous Reviewer

    Verified reviewer

    Hospital & Health Care, 10,001+ employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Many helpful features but it could be easier to navigate

    Reviewed 3 months ago
    Pros

    I like that Epic offers "Smart Phrases" and "Smart Lists" so you can create phrases or templates for Treatment Plans, Progress Notes, and Discharge Notes. I also appreciate the ability in the "Exercises" flowsheet to populate exercise names and parameters from previous visits into the current visit (which is extremely helpful for PTs, OTs, and SLPs).

    Cons

    I would have liked documenting on Epic more if we could also use "Smart Phrases" in our daily/SOAP notes because it would make documenting daily therapy notes even faster. I also wish Epic was a little easier to navigate when I was a new user. It took 1-2 months before getting the basics and another few months before I discovered all the features I'd need.

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