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Fitbit Logo

Cloud-based fitness tracker application.

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Fitbit Reviews

Overall rating

4.6

/5

53

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.58/10

Reviews by rating

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Pros and cons

Easy to use product, app is super intuitive and I love the sleep and fitness trackers as well as fitness milestone notifications.
Love the options I can choose from when trying to get help with things like sleep and walking. Has challanges I can do to help give me a boost in striving to do better.
Its nice that it connects to your watch which you wear all day, and even all night, and lets you see your own data over time. Data is always fun to look at, especially when its about you.
In some cases I can't carry my celphone, so some information got lost.
In no world where performance improvements measure in fractions of a % is a 40% error acceptable or tolerable.
I can’t think of any features the Fitbit app is missing.
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53 reviews

Recommended

RS
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Ronald S.

Packaging and Containers, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Life saver

Reviewed 3 months ago

I never leave home without it. I'm always looking forward to competing with myself in accomplishing more steps then my previous day. I definitely lost a significant amount of weight. I'm a lot more healthier than I was before I purchased the Fitbit. It lowers my blood pressure. It saved my life

Pros

It brings joy to my heart to know that I accomplished thousands of steps which in turn led to multiple miles of exercise throughout my daily work environment

Cons

I disliked the charging apparatus because it wasn't universal like a micro USB charging cable.

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shivani s.

Biotechnology, 10,001+ employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Using Fitbit as the primary resource for health and lifestyle

Reviewed 6 months ago

My overall experience has been good when tracking the basic trends like step count, heartbeat etc. but I do not find it very reliable for calories burnt and some other features.

Pros

The interface is user friendly and not hard to navigate. The statistics on sleep, irregular heartbeat are more accurate compared to other apps

Cons

The step count can be exaggerated and other cardio like stair climbing can be under recorded. It can be a little inaccurate depending on how snug the watch is worn and the angle of the arm when running or doing any kind of cardio.

HJ
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Hayley J.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Smart watch review

Reviewed 6 months ago

Very good whilst watches worked. Would definitely recommend screen protectors for your watch. Easy to use. Must remember charger when going on holidays!

Pros

Tracking daily activity, encouragement to move, tracking periods and sleep.

Cons

I have had 3 watches now and they have just stopped working for no known reason.

cJ
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carol J.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A daily reminder to move

Reviewed 7 months ago
Pros

Counts steps, reminds me to move, counts my heart rate to keep track of zone minutes, monitors sleep. With a job like mine, which involves a lot of sitting, it helps me be intentional about moving throughout the day. Taking care of my health makes me a better therapist

Cons

It was glitchy to initially set up with the phone app. But I called and a person talked me through it

KC
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Kimberly C.

Industrial Automation, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fitbit is the best Program for Health & Mental Wellness

Reviewed 10 months ago

I have had a FitBit for many years and I truly cannot live without one!!!

Pros

I love my FitBit App! I have the Premium program and I use a lot of the features daily. I track my sleep, weight, water, food, steps, amount other things.

Cons

I do not like that the app is not compatible with the Apple iWatch.

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Dr. Jeanette D.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fitbit is great for tracking health metrics

Reviewed 10 months ago

I've been using Fitbit for several years and enjoy it. It helps with accountability of health metrics and I like receiving the weekly progress report in my email inbox so I can compare my metrics to the week before.

Pros

Ease of tracking health metrics like: heart rate, type of exercise, step count, miles walked, stairs climbed, number of exercise days, number of active minutes, hourly activity, calories burned, sleep duration, menstrual health, weight, and food consumed. The Fitbit also has a stopwatch and timer feature.

Cons

It does not offer a lap feature. Thus, if you want to see how fast you walked in 1 lap and compare it to a second lap, the Fitbit cannot do this.

PD
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Peter D.

Building Materials, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Novice user, but very happy

Reviewed a year ago

I have had a very pleasant overall experience, almost three years now I think. I wore out one wrist band, but it was easy to go online to buy replacements. FitBit works, gets consistent data and simply does what it says it will do, which alone is a huge positive in today's world.

Pros

The thing I happen to like the most is the wide variety of data available. I particually like the heart beat and sleep info.

Cons

Seems counter intuitive to re-boot. So simply turning off and on is not very easy to do until you know how.

ds
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duane s.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Start...but fix the heart rate monitor!

Reviewed a year ago

overall great watch for the average joe who likes keeping track of steps and calories burned. the added sleep and stress monitoring is a great feature that will help anyone.

Pros

love the watch- comfortable and easy to scroll through the various functions. The stress management tool is also a great added feature that will get you through the stressful times (me: taking the busy subway ugh!)love the sleep reports that it gives me the next day- great feature that really opens your eyes (no pun intended) to how deep you're actually sleeping

Cons

the heart rate is basic and is rarely accurate when i'm working out. i've watched videos on how to properly wear it, clean it etc but anytime the arms are moving fast it seems like it won't go above 80 bpm. i also use a TICKR tracker at the same time so i definitely know the fitbit sensor is WAY off.

PC
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Patricia C.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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The faster I go, the less it counts...

Reviewed a year ago

I help my clients with performance goals - fitness, career and family. And while Fitbit has been responsive when a device fails, it has completely ignored my attempts to make them aware of these glaring inaccurate data issues. Because I have two clients with A-Fib, the Sense 2 device has been intriguing but I can't in good conscience recommend the product to these clients without Fitbit addressing and fixing the data error issue. a 5% error rate is tolerable for the type of client I work with - we're not looking at ironman competitors here where every second of training must be accurate and accounted for. In no world where performance improvements measure in fractions of a % is a 40% error acceptable or tolerable.

Pros

Heartrate zone tracking - peak, cardio and fat-burn, sleep score.

Cons

Inaccurate as hell! I use a gps trail tracker for my distance and pace tracking (MapMyWalk and Strava) It's relatively accurate if I walk at a 20 minute per mile pace or slower, within 5% of other devices. However, if I walk the exact same distance at a 17:30 minute pace, I lose 20% of my steps and distance. And if I walk a 15 minute/mile pace, I lose 35-40% of my steps and distance. I've walked officially...

SZ
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Sona Z.

Import and Export, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I am using Fitbit with my Pixel Watches

Reviewed a year ago
Pros

Fitbit has really modern design, looks nice and is user friendly. I can really quickly go through my stats and it is easy to find what I am looking for.

Cons

A lot of functionalities are hidden behind paywall even though you have paid for watches. So you have to pay monthly to be able to use all the functions you want.

CH
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Claire H.

Textiles, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fitbit User Review

Reviewed a year ago

Overall I have enjoyed using Fitbit and have purchased new watches as well as given watches to friends/family as gifts. I would like the cheaper models to have a few more features/updates features as I can't use pay by watch or Uber on my Versa2, despite it having the apps available to add onto the screens.

Pros

I like the step tracking function as I use this daily to link with my GoVida App. I also like the menstrual tracking as I find it to be very accurate. I use the heart rate fitness tracker as well although I'm not sure how accurate this is as it seems to vary quite a bit during the day but I like that it gives me an indication of my cardiac health based on my age and sex.

Cons

My Versa2 does not link with NatWest online banking in order to make use of paying with my watch. I also think the calorie counting part of the app could be improved to make it a bit more user friendly/accessible.

WP
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Wesley P.

Retail, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I’m very impressed

Reviewed a year ago

Overall, I’m extremely impressed with the product/service.

Pros

I love how it accurately helps me track many steps throughout each day. It motivates me to walk more and/or longer and gives me the added push at the day’s end to take an evening walk if I didn’t hit my daily step goal.

Cons

Sometimes the heart rate monitor is off by a lot. I feel like that could be improved.

md
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margaret d.

Computer Software, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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fitbit forever.

Reviewed 2 years ago

Im so familiar with fitbit that I always love the new products

Pros

I actually won an apple watch in a pitch competition and I was excited to use it, but once i did, i reverted to my fitbit watch. Perhaps because I am older, I cant see the icons on the apple watch as well. But I gave the watch to a much younger coworker and she loves it. So, maybe my review is age specific. But I honestly love the fitbit products. I keep going back to them.

Cons

I honestly have no issues with my watch. It has more functionality than I use but my 2023 resolution is to learn to get the most from it!

SC
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Sandra C.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Health and wellness monitoring

Reviewed 2 years ago

I use Fitbit myself, and with patients. Monitoring heart rate, oxygen level, and activity/sleep with only one small wrist worn device is highly beneficial. Newer Fitbit models are equipped with EDA scan and ECG. It can identify and alert to AFIB.I was not satisfied with the alarm feature. I had intended on using it as my daily alarm as well as a reminder later in the day. The vibration is weak! If I don't have the device synched down as tight as I can, I don't feel the alarm at all. The alarms cannot be named, making them not as useful as they could be.

Pros

- Monitor vitals, daily activity level, and sleep habits without corded and bulky machines.- Remotely access data.- Community features, work out together.- Mental wellness features.

Cons

- Not as reliable or accurate as hands on monitoring.- Device, subscription, data or wifi, and smart phone needed. Expensive.- Drains phone battery. Patients forget to sync.- Features vary by Fitbit device.

KC
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Kim C.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for work walking challenge!

Reviewed 2 years ago
Pros

My work does a walking challenge every year and by participating you can get discounts on your health insurance. Using Fitbit is the easiest way to keep track of my steps that I have to turn in weekly. And if there any questions I’ll have to do is open the app and show it to the people in charge. It is easy to use and the tracker was not overly expensive

Cons

I have not encountered any issues with this software. But I do find that it works best to sync with your device daily

OA
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Oscar Anthony A.

Arts and Crafts, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fitbit Improved My Lifestyle

Reviewed 2 years ago

Ever since using Fitbit, I haven't been as worried about not sleeping, and I have been motivated to exercise more.

Pros

I love how Fitbit tells you how well you have slept, what your pulse is like and other things that are good to know about one's own health.

Cons

There is more information that I wish the app could provide for free, but one has to pay for a membership with Fitbit Premium to get that info. I wish that was free.

EG
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Elwood G.

Financial Services, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, keeps me in shape

Reviewed 3 years ago

In general I am an avid user of Fitbit and have been for at least 10 years and 3+ trackers.

Pros

I use Fitbit at least once a day and it allows me to track my fitness levels. It is a great app.

Cons

It does not keep my sleep hours and I periodically have to call them to get my Inspire HR reset.

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Verified reviewer

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The future of Health Solutions

Reviewed 3 years ago

I think that information well analyzed could tell us a lot about our present a future health. This is the way

Pros

There are wereables. There is a lot of info. Here is one way to have everythng recorded, analyzed. It's the future of health adminitration.

Cons

It wold be great to get more and more info about us. Blood pressure, glucose, oxygen, etc. Everything in "the blender" could tell us a lot about our health and patterns.

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Rafig K.

Business Supplies and Equipment, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great motivator. Nice features. Simple and sleek design.

Reviewed 4 years ago
Pros

I have been getting alot of compliments for my fitbit charge 4. I am really happy with my choice. The software is great and it has all I ever need. I like the features. Highly recommended.

Cons

The cycling feature does not work properly on my fitbit.

BM
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Brandon M.

Food & Beverages, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Multipurpose Watch

Reviewed 4 years ago

If mine broke tomorrow I'd go get another!

Pros

Fitbit wrist watch allows me to read text messages from my employees without having to take out my phone.

Cons

The Fitbit model I use only reads me the first sentence of the message and doesn't allow me to text back.

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Thomas John F.

Education Management, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great to be FitBit

Reviewed 4 years ago

The care package is operated by knowledgeable and experienced staff.

Pros

This product helps me stay focused on my health and fitness. It presents clear messages and encouragement to track my goals and complete my tasks.

Cons

The battery does not have a great life span and I am required to recharge often. I would like more wrist band options that were not plastics.

MB
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Maria B.

Marketing and Advertising, 10,001+ employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Keeps me active all day!

Reviewed 4 years ago

My overall experience is positive, I love tracking my activity, it keeps me motivated to stay healthy, which is very important to me. Everyone should have one.

Pros

I love using my Fitbit, I carry it with me 24/7 and has incredible features. My favorite is that it tracks my steps. It's so important to see how active you stay all day and I love the goals that are set for you, whether it's reaching 9 hours of activity (Easy!) or 10,000 steps a day (I deserve some claps, I reach this goal in my 1b1b at least 4 times a week) . You can also track your workouts, and...

Cons

What I like the least is that it has some apps that are added without even asking me, and honestly, I don't use them and don't care for them, like Strava or Pandora. I'm not sure why they're there, maybe they're partners or sponsors? I don't know. I also don't like that there is a basic and a premium account. I paid over $100 for my Fitbit, therefore I should be entitled to access all the features with no extra charge. If I need to upgrade, I would just buy a new one. This just makes me want to get a much more simple tracker with just a few features.

JR
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Juan R.

Oil & Energy, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Keeping you on the right track

Reviewed 5 years ago

Its awesome to know that all across the world you can meet people with common goals of trying to stay or get healthy and are there to get you going. It is great to have my routine of opening my app a seeing where I am in my daily challenge with friends I have made through Fitbit and the chance of being this week.

Pros

Beside getting statistics of health there is the interaction with others individuals with like mind goals to sleeping, eating, and health. A must for those individuals who have a competitive drive, you friend others and challenge them in daily, weekly, or weekend challenges to get the best of you and them.

Cons

The conns with product is lately younger individuals who pop up and with the content of certain jokes that some adults have it may not be appropriate for children. Not enough screening on what should be seen or said on Fitbit items should be removed quickly and certain people should be banned for trying to make this into a dating site.

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Verified reviewer

Design, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Tracking Tool for your Fitbit

Reviewed 5 years ago

My health insurance provider has a program that rewards me cash for taking at least 7500 steps a day. They integrate with the FitBit program automatically which makes it very easy for me to transfer the data and claim my reward.

Pros

The software is free and integrates with FitBit wrist devices. I get to see a variety of metrics that are created off of the basic information that is synchronized with my wrist device.

Cons

On the iPhone App, it seems to take a long time to sync with my device. This indicator sometimes shows it syncing for several minutes even though I sync the data daily. Not sure why.

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Verified reviewer

Accounting, 5,001-10,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Personalised health solutions

Reviewed 5 years ago

it was good and since its part of fitbit health solutions, it is very easy to access.

Pros

They give you personalised health indicators and keep track my sleep, activities within the day, heart rate and other health metrics.

Cons

So far they are very useful for me especially the tracking activity but the health coaching could have been more broad and more user friendly.