Healthie Pricing, Features, Reviews & Comparison of Alternatives

Healthie

Practice management & telehealth platform for nutritionists

4.29/5 (35 reviews)

Healthie overview

What is Healthie?

Healthie is a practice management and telehealth platform for nutritionists. Designed specifically for practitioners and patients within the health and wellness industry, Healthie offers tools for appointment scheduling, video conferencing, billing, EHR charting, communications, and goal setting and tracking. The cloud-based desktop and mobile app aims to aid dietitians, nutritionists, and health coaches, as well as the organizations that they work with in launching, managing, and enhancing client care.

Health and wellness professionals can benefit from Healthie’s scheduling tools to manage appointments, and a calendar can be embedded into the business website to allow clients to make their own bookings online. Availability perimeters can be setup for self-service bookings, and calendar sync with iCal, Google, and Outlook means that availability is always updated in real time to avoid overbookings. Reminders can be automatically sent to patients in the run up to appointments and the secure chat feature facilitates communication between clients and health care professionals should they have any queries or requests. Message blasts can also be sent out to multiple clients at once in order to deliver business updates or news.

Healthie facilitates virtual care through two-way video calling, which allows health care professionals to carry out video consults and follow-ups. Customizable charting templates are provided in common formats including ADIME and SOAP, and notes can be added to charts during in-person and video consultations. Paperwork and forms can also be managed online with features such as electronic signature capture, document sharing, customizable forms, client reports, and more. Healthie offers a self-service patient portal for clients to log their progress with assigned tasks or projects such as meal plans, workouts, weight loss or gain, journals, and more, and both clients and health coaches have access to short and long-term goals with real-time progress updates.
gethealthie.com

Pricing

Starting from
$29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Healthie screenshot: Appointments can be scheduled using the calendar toolWhere can I track my client's activity?Healthie screenshot: The activity feed provides updates on new posts, upcoming appointments, client activity, and moreHealthie screenshot: Users can chat with clients using the in-built messaging toolHealthie screenshot: Educational courses can be created and shared with clientsHealthie screenshot: The telehealth tool allows users to conduct online consultations via video chatHealthie screenshot: Clients can journal their progress using the Healthie mobile appHealthie screenshot: Workouts, meal plans, weight loss, and more can be logged within the self-service portalHealthie screenshot: Clients can book their own appointments using the Healthie mobile appHealthie screenshot: The chat functionality allows clients to chat with their health professional from anywhere

Healthie reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.1
  4.4
Jenna Werner

EXCELLENT, easy, productive

Used daily for less than 6 months
Reviewed 2017-11-30
Review Source: Capterra

Pros
The ability to do everything I need to run a successful business in one platform is AMAZING. I was scared to start my own private practice because I didnt know how I was going to be able to do billing, paperwork, and organize myself, and set myself apart from other RDs - Healthie helps me do all of that and more!!!

Cons
The app is a little buggy sometimes, it quits and can be hard to respond in at times. The messages piece can be very slow. But the website portal has not let me down it is easy to manage and my clients really enjoy posting and utilizing it's features!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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April Newman

Streamlined functionality in a clean, easy-to-navigate platform.

Used daily for 6-12 months
Reviewed 2017-12-06
Review Source: Capterra

A charting and scheduling tool in one, plus patient management & companion app. Clean, easy-to-navigate platform. Healthie also offers useful customer support and business resources to their subscribers.

Pros
Healthie is intuitive! Especially when running your own company, you don't have time to spend 20 hours learning to navigate a platform. Healthie has clear navigation, buttons, and tools, both on the provider side as well as the client/customer side and interface. In addition, Healthie's customer support and provider support is second to none. Healthie offers webinars, bootcamps, and useful blog posts as well as guides and manuals free to their subscribers. They really care about helping dietetic entrepreneurs succeed in their businesses by improving their marketing, outreach, and efficiency. Their customer support team is also easily accessible both electronically by email or chat, and by phone. Their responses are prompt and thorough. Healthie has been a very smart investment for my growing business, and I would recommend it to any of my colleagues.

Cons
I would recommend any provider test the telehealth functionality on their personal devices prior to any first meeting with a real client, to ensure they are comfortable with the platform, journal entries, how to chart, and ways to troubleshoot any issues that may arise. As with any new technology, there may be personal learning curves to overcome, until you are comfortable with the telehealth platform. That being said, with any issues that have arisen in my experience with the platform, Healthie's support team has been very prompt and accessible, and were able to resolve the issue quickly and effectively with minimal impact on productivity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Leslie Strovas

Run Away

Used daily for less than 6 months
Reviewed 2018-11-15
Review Source: Capterra

I'm glad other practitioners have had great experience with this platform, but my advice is to look elsewhere for a reliable EMR. I now use PracticeBetter which is excellent...and less expensive to boot. I haven't had one single issue since I implemented, nor have my clients. Run away. Fast.

Pros
I liked the user interface. It was clean and pretty easy to navigate.

Cons
I don't even know where to begin there are so many things wrong with this platform. In my knowledgable opinion (I'm a superuser and beta tester in both iOS and Windows operating systems) this application is not even beta level. First of all, none of the forms I created worked correctly as either intake or charting forms. Some of the information my clients entered didn't save or was auto-filled and saved in the wrong places on the form. I ended up re-entering my clients' data in the intake forms myself. BIG time waster! The same for charting. I lost an entire counseling session's (that's 2 hours!) charting notes, as well as the info entered by the client. Just gone, unrecoverable. That of course, is when my clients could actually access the forms in their portal, which most of them could not. Customer service was horrible. I can wait 10-30 minutes for a response to critical problems, but not 3 days, and most of the time I was given canned responses to my questions and obstacles that were anything but helpful and certainly did not resolve anything. The Telehealth platform was also unpredictable. I could initiate video calls but clients could not join the call. Clients were unable to sign in to their portals. Just today, despite my having cancelled my subscription 3 weeks ago, one of my clients received a session confirmation email from Healthie! This platform cost me valuable time and money and, most importantly, credibility with my clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Fantastic! Made starting my own practice easy!

Used daily for 6-12 months
Reviewed 2017-11-29
Review Source: Capterra

It was quick and easy to use.

Pros
There are so many things that I like about this software. I'll start with the photo food logging as it's key to getting results with my clients. To be able to see what my clients are eating and drinking and provide feedback directly is awesome. I also really like all the practice management features like scheduling, charting and billing. Really makes managing my own practice possible. And lastly I'm very impressed with the support. Whenever I have a question, the support team is ready and available and you can tell that everyone is very dedicated to the software.

Cons
The thing I like least about the software is the goals feature. Key to nutrition counseling and behavior modification is setting goals. I find this feature to not be very client friendly. I would like my clients to easily be able to see their goals on the phone app but it's difficult. I would also like to be able to archive goals and keep only current goals active. Because the software doesn't allow this, the goals build up with ongoing clients and it's confusing for the client to know which ones they're currently working on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amy Hardesty

Life & Business Changer!

Used daily for 6-12 months
Reviewed 2017-11-28
Review Source: Capterra

Pros
Easy to navigate for practitioners and patients. I love how you can customize forms and give patients access to different levels of support/care. My newest favorite thing about Get Healthie is that my monthly follow up charting automatically pulls over my notes from the last appointment so I can see what we talked about without having to swap between screens.

Cons
The ONLY minor dislike I have is that it must be a data heavy program because it can run very slow from time to time. The most recent update did increase the speed a bit though!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Healthie pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

Beginnings: $29/month (paid monthly) for up to 5 clients

Small Practice: $89/month (or $75/month when paid annually) for unlimited clients

Practice Plus: $129/month (or $115/month when paid annually) for unlimited clients

Group Practice: $149+/month (or $135+/month when paid annually) for unlimited clients

Organization: Custom pricing plans available for large organizations. Contact Healthie.

Healthie features

Automatic Notifications
Calendar Management
Charting
Client Portal
Customizable Templates
HIPAA Compliance
Reminders
Self Service Portal
Workflow Management

API (102 other apps)
Activity Dashboard (161 other apps)
Appointment Management (185 other apps)
Billing & Invoicing (183 other apps)
Claims Management (134 other apps)
Compliance Management (135 other apps)
Customizable Reporting (115 other apps)
Document Management (106 other apps)
Document Storage (95 other apps)
Records Management (171 other apps)
Reporting & Statistics (150 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Healthie

Key features of Healthie

  • Patient portal
  • Patient billing
  • EMR / EHR
  • Multi-office
  • Patient records
  • Patient scheduling
  • Physician scheduling
  • Decision support
  • Assessments
  • Wellness plans
  • Nutrition program
  • Appointment scheduling
  • Activity tracking
  • Automatic notifications
  • Automatic reminders
  • Calendar management
  • Calendar sync with Google
  • Charting
  • Client portal
  • Custom forms
  • Customizable templates
  • Electronic payments
  • File management
  • HIPAA compliance
  • Instant messaging
  • Permission management
  • Progress tracking
  • Recurring billing
  • SMS integration
  • Subscription services
  • Third party integration
  • Video support
  • Workflow management
  • Availability management
  • Feedback management
  • Group scheduling
  • Goal setting / tracking
  • Document distribution
  • Chat
  • Role-based permissions
  • Web forms
  • Electronic signature capture
  • Individual and group telehealth
  • Email invitations & reminders
  • Availability indicator
  • Two-way audio & video
  • Business process control
  • eLearning management
  • Access control
  • Performance reports
  • Booking management
  • Follow-up scheduling
  • Self service portal
  • Engagement analytics
  • SOAP notes
View All Features

Benefits

Consult with clients online via video using the Healthie telehealth feature which provides two-way video calling, as well as group webinars for consultations and educational seminars.

Schedule appointments within the Healthie app using the calendar tool. View availability, and connect with third party calendar tools to ensure that all users are on the same page. Allow clients to book online by embedding a booking widget to the business website.

Process payments within Healthie and track received and outstanding payments. Create custom packages and subscription models for clients and keep credit cards on file for recurring payments.

Utilize Healthie’s library of pre-built charting templates for common methods such as SOAP and ADIME. Customize the templates to suit practice workflows and needs, and share customized templates with other users.

Help educate clients with eLearning tools such as the ability to record and stream video seminars, host group sessions, share learning materials, share personalized quizzes and revision tools, and more.